Customer Service Sales

Professional Objective

Summary of Skills

Experience

Education

Related Work Experience

KELLY FAGEN

***** ** ***** ******, **** Springs, Florida H: 352-***-**** **********@*****.*** An educated,versatile professional with management experience and exceptional people skills. Competent in owning, operating and managing a variety of businesses with strong sales and leadership abilities. Desires a challenging role as a team player within your organization. Excellent written and verbal

communication Skills

Proficient in Microsoft applications

including Word, Excel, Access,

Powerpoint and Lexis Nexis

Exceptional legal education and

leadership skills

Results-oriented

Strong ability to prioritize and

multi-task

Proven excellence in customer service

and client satisfaction

Self- motivated and willing to take

initiatives in all areas

Proficient in tax preparation and filing

Office Manager Jan 2009 to Jan 2010

United Telecom of Central Florida - Lakeland, FL

Effectively performed all aspects of daily office operations. Prepared, tracked and executed all proposals.

Responsible for Accounts Payable/Accounts Receivable. Processed and distributed payroll \Document preparation for annual income tax. Owner/Operator Feb 1997 to Nov 2007

The Pool Guy - St. Augustine, FL

Initiated and maintained all facets of operating a small business: licensing, advertising, customer service, tax preparation and filing.

Scheduled customers for weekly service and repairs. Created a monthly billing system which generated an annual payment book for 100+ customers.

Associate of Science, Paralegal 2014

Daytona State College - Daytona Beach, Florida

Bachelor of Arts, Communications 1991

Florida Atlantic University - Boca Raton, Florida

Associate of Arts, Liberal Arts 1989

Daytona State College - Daytona Beach, Florida

Presidents List, National Honor Society, PHI THETA KAPPA 1989,1991,2014 Property Management

Hospitality Management

Retail Management

Service Industry Management

Customer Service Specialist

Sales and sales support in the construction Industry Administrative assistance

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