Manager Customer Service

James Lee Watkins

**** ********* ****, ******, ******* 35226

205-***-****; ************@*******.***

Professional History

Mobile Communications Manager

The Boyd Companies (Boyd, WTI, Mid 7 Transportation)

Birmingham, Alabama; January 2012 - Present

Responsibilities: Manage Vendor Relations with QualComm, Rand McNally, PeopleNet, SkyBitz, ID Systems, Epic Vue, Add-On Systems AS-400, McLeod, and Pegasus Trans Tech for over 1200 trucks. Test new truck and trailer tracking devices that work and maintain Driver Retention.

Operations Floater

Boyd Brothers Transportation, Birmingham, Alabama; July 2010 - January 2012

Responsibilities: Filled in for Fleet Managers and Inside Sales when they were absent, made sure their day to day commitments and tasks were completed

Fleet Manager

Boyd Brothers Transportation, Birmingham, Alabama; July 2005 - July 2010

Responsibilities: Manage a Fleet of 45-50 OTR Company and Owner Operators Over the Road Truck Drivers. Responsibilities for fleet management: Driver Pay, Home Time, MPG, HOS, On Time Delivery, and Driver Retention.

Inbound Receiving Manager

Scholar Craft, Birmingham, Alabama; April 2004 - July 2005

Responsibilities: Dock and warehouse supervision of 10-25 employees depending on the season, Inventory Control, Customer Service, Driver Production.

Operations Manager

Central Transport International, Birmingham, Alabama; Sept. 2002 - Feb. 2004

Responsibilities: Salary payroll, and Driver Payroll, OS&D, City and Line haul Dispatch, Set Delivery Appointments, Inside Sales, and Dock Supervision.

EDUCATION

Auburn University, Bachelor of Science, College of Business, Logistics; August 2002

REFERENCES AVAILABLE UPON REQUEST

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