Microsoft Office, Active Directory, CompTIA A+

John E. Black

Raleigh, NC *****

Home: 919-***-**** Mobile: 919-***-****

*.*****.*****@*****.***

IT Support Specialist

•Microsoft Office Suite

•Security+

•Server Infrastructure

•Active Directory

•Network+

•PC Assembly/Maintenance

•A+ (hardware and software)

•HTML Design

•Macromedia Dreamweaver

•Programming Logic

•E-Commerce Basics

•Mobile Audio Installation

•Image Editing Software

•VoIP

•Linux

EducationMiller-Motte College, Raleigh, NC Graduation Date: 4/8/2015

Diploma, Networking Administration and Security Cumulative GPA: 3.91

President’s List Award for 4.0 GPA (Winter Quarter 2014, Spring Quarter 2014, Summer Quarter 2014, Fall Quarter 2014)

Honors’ List Award for 3.5+ GPA (Winter Quarter 2015)

CompTIA A+ certification obtained on 08.20.15

Employment History

Self-Employed, Computer Repair Business, Raleigh, NC 2/1996-Present

•Troubleshooting and repairing laptops, desktops, video game consoles, and flat-screen TVs

•Setting-up and maintaining home network systems

•Creating and maintaining websites

•Occasional installation of mobile audio systems

Wake County Board of Elections, Raleigh, NC 10/2013-Present

•Provide assistance with registration and ballot table during election seasons

ACS Xerox, Raleigh, NC 10/2010-2/2011

Customer Support – IOS Tier 1

•Assisted iPhone, iPod Touch, and iPad customers over the phone using my training and personal knowledge of Apple’s support database

•Sold unregistered customers a support/protection plan

•Kept up-to-date on the latest issues and solutions for iPhone, iPod Touch, and iPad devices

Suretech Assembly, Inc., Youngsville, NC 10/2009-2/2010

Assembly Worker

•Utilized several types of machinery to cut, strip, and crimp connectors on various-sized cables and wires.

•Assembled various electrical and electronic components

•Handled additional warehouse, assembly, and inventory tasks as needed

Military Experience

United States Navy, Norfolk, VA 5/1995-11/1996

Served on SSN 765, USS Montpelier, as an electronics technician.

Medical discharge in 1996. Veteran status.

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