Customer Service Sql Server

PRINCE C. NWIKE

** ******** ******,******** *****

************@*****.***

+234 803-***-****

FINACLE CORE TECHNICAL SUPPORT SPECIALIST/PROGRAMMER/DBA

Finacle core banking solution support specialist with experience in Finacle core application customization and reporting. Database administrator (DBA) with experience designing, coding, testing and supporting database solutions in Oracle and Microsoft SQL Server environments. Experience and well grounded in an assortment of technologies including Oracle 11gR2, Infosys Finacle Core, E-banking, Treasury, MS SQL Server 2005/2008, JDBC, Apache Web Server, Java, HTML, Windows, Unix, Linux, Bash shell, SSH, Microsoft Office packages

TECHNICAL SKILLS:

Core Banking Application: Infosys Finacle Core Banking Solution

Operating Systems: IBM AIX Unix, Linux, Solaris, Ubuntu and Windows Server 2008

Databases: Oracle Database 11gR2, Microsoft SQL Server 2005/2008

Remote Access Tools: Putty, Erwin,Toad,WinSCP,OEM, SQL developer, SQL Server management studio

Programming Languages: SQL, PL/SQL, Java, Unix Shell, HTML,Javascript,Jasper,jQuery

Applications: MS Office (Excel, PowerPoint, Publisher, Outlook, Word),SPSS, SharePoint Server

WORKEXPERIENCE

Computer Warehouse Group, Lekki January 2015 - Present

Finacle Core Banking Solution Technical Support Specialist

Finacle core banking solution support at United Bank for Africa (UBA)

Finacle core banking application customization

Finacle core banking application reporting

Software IT security training

Mobile money application support

Java programming training

Application servers training

SAP overview

Customer service experience

ITIL v3 foundation

Writing basic Java SE programs

Coding web pages with HTML

Microsoft Office – Excel, Power point, publisher, outlook

NIIT, Onitsha, September 2013

Hands-on Database Administration Instructor

Taught database administration and other IT-related technologies to include:

Installation, configuration and administration of Microsoft SQL server 2005/2008 database

Planning, installation, configuration, management and troubleshooting of Oracle 11g databases on Red Hat Enterprise Linux platforms

Creation of databases, tablespaces, tables, indexes and other database objects

Managing tablespace utilization and extent growth via SQL*PLUS and OEM

Install and configure relevant networking components to ensure remote database access

Performing bulk data load into the database using SQL Loader

Using flash drop to restore erroneously dropped database tables from recycle bin

Performing standard and fine grain database auditing to ensure database security

Maintaining database security, create, modify, deactivate and manage user accounts; grant privilege and restrict access to database objects

Implemented multiplexing of control files and redo log files

Reviewing system alert logs and trace files to identify signs of potential problems

Repairing deadlock errors

Utilizing Linux cron to schedule and run jobs

Applying quarterly Critical Patch Updates (CPU) and Patch Sets Update to ensure secure, stable and robust Oracle database environment

Upgrading Oracle 11g databases using patch set

Understanding Data Guard

Implementing database refreshes on development and test environments using Data Pump (expdp/impdp)

Using AWR, ADDM, Optimizer, Index and various Oracle advisors to tune database and SQL query performance

Utilizing RMAN to database backup and restore operations

EDUCATION/TRAINING/CERTIFIATION

Computer Warehouse Group PLC: Infosys Finacle Core Banking Solution Support training (2015)

NIIT: Oracle Database 11gR2 Administration, Unix/Linux and Shell Scripting training (2012)

University of Benin (UNIBEN): BSc. Mathematics/Economics

Army Day Secondary School, Onitsha: West African Senior School Certificate (2004)

United Primary School, Nkpor-Agu: First School Leaving Certificate (1998)

PERSONAL SKILLS:

A self-motivated, responsible and reliable team player with a set of strong technical skills

Excellent organizational and documentation skills

Strong verbal and written communication skills

Very resourceful and trainable

Results-driven IT personnel with an established reputation for effectively working with diverse groups of people and adaptability to changing environments.

ITIL-oriented IT professional

ELECTIVE POSTS HELD

Director of Socials, Anambra Student Union, UNIBEN (2011)

Student Union Government Parliamentarian for faculty of physical Sciences, UNIBEN (2010)

HOBBIES:

Reading, practicing technologies, Teaching, Soccer and making friends. Have an open mind and love exploring

PERSONAL DATA:

Date of Birth: July 26, 1986

State of Origin: Anambra State

Sex: Male

REFERENCES: Available upon request

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