Manager Customer Service

Gary Mares

**** ***** **** ****** ****** Rock, Colorado 80109

****.*****@*****.*** 303-***-****

I.T. Manager

Solutions-oriented Manager/Architect

-Highly successful in a broad range of corporate IT initiatives directly involving Hybrid Cloud migrations, installation and administration

-Led efforts to reduce datacenters worldwide, virtualized servers, and present applications and desktops using Citrix

-Over 15 years’ experience as a Manager of I.T. teams

-More than 15 years’ experience as a Microsoft Windows Server Engineer/architect providing comprehensive remote and onsite support while participating in planning and implementation of solutions in direct support of business objectives

-Customer service and experience is a focus to provide solutions that are best for the organization

-Team oriented with the ability to overcome boundaries set by teams to bring the best solution to the customer

Professional Experience

QEP Resources, Denver, Colorado June 2013-Present

Manager of I.T. Server and Data Center Operations

Managed team that was responsible for 5 data centers. Used best practices and technologies to bring stability and high availability to the data centers Worked with the broader IT Operations and Applications teams to ensure the initiatives are successfully implemented and standards are followed.

Key Contributions:

Responsible for managing current infrastructure as well as leading projects to proactively mature technology.

Led efforts to migrate identified tier 1-2 application servers to high available co-location facility.

Led efforts to migrated identified tier 3-5 application servers to fully managed data center.

Identified shortfalls in data protection and made efforts to identify, plan, and reconcile efforts to ensure data is protected and recoverable.

Responsible for leading infrastructure team to migrate financial systems from legacy environment to SAP.

Responsible for team who rebuilt the Citrix XenApp environment to bring stability an environment that publishes over 100 applications.

Led efforts to virtualize the physical server environment using VMWare to include SQL and Exchange.

Worked on team to evaluate and migrate technologies that are better presented in cloud services

Managed vendors to ensure contracted work was completed successfully and on time.

Led migration from Microsoft Exchange 2007 to 2013.

Integrated many SAAS application with active directory using ADFS.

Led upgrade and migration from Exchange 2007 to Exchange2013 allowing for Office365 integration.

DaVita, Denver, Colorado October 2012-June 2013

Manager of I.T. Operations and Infrastructure

Responsible for leading and driving best practices across operations, infrastructure and network to drive stability and maturity for SAAS product. Worked with the broader IT Operations teams to ensure the initiatives are successfully implemented and standards are followed.

Key Contributions:

Responsible for managing current infrastructure as well as leading a project to transition to a new co-located data center.

Equally focused on maintained stability in current environment while transitioning to a new highly available environment.

Responsible for managing operations, infrastructure, and network environments to maintain the 99.9% system availability committed to customers.

Identified, predicted, and led areas where process and organizational maturity was needed.

Responsible for the creation and maintenance of repeatable and reproducible operational and management level reports for weekly presentations to Senior Executives.

Worked with IT Operations to ensure that data center operations, business continuance and restoration plans are implemented and maintained.

JEPPESEN/BOEING, Englewood, Colorado August 2010 – October 2012

I.T. Manager

Responsible for managing Windows and Unix server team globally. Reduced datacenter presence by leading Cloud teams. These teams virtualized using VMWare and presented applications and desktops using Citrix technologies. Used prior experience to bring processes and standards to team so that they can be more productive. Teams became more aware and efficient to ensure service requests and issues were resolved in a timely fashion. Incident and problem management was initiated using ITIL best practice.

Key Contributions:

Led Global Virtualization project for increased production and reduced cost.

Worked with Architects, Engineers, and Vendors to build a Hybrid Cloud to provide high availability and disaster recovery.

Led teams to consolidate data centers using virtual technology such as VMWare, Citrix XenApp and Citrix XenDesktop solutions to reduce costs.

Leader of the team that made it possible for users to access technologies internally and securely from any device.

Team focused on documentation to train other teams for better support to internal customer.

Worked with vendors to negotiate best price and service provided.

Used existing tools to provide better statistics of performance and environment to senior management.

Performed mediation and discovery with business to provide a service that is best for the company.

IHS, Englewood, Colorado May 2007 – August 2010

Manager/Team Lead/Senior Messaging Administrator

Leader of global team responsible for all systems, migrations, and acquisitions. Led efforts of data center consolidations, virtualization, and domain consolidations. The efforts included upgrades and migrations of Microsoft Exchange, VMWare, Citrix, and other technologies for 6000 users. Assisted in architecture, installation, migrations, and support of Symantec Enterprise Vault, Blackberry Enterprise Server, Microsoft Exchange, and Microsoft Windows Servers.

Key Contributions:

Led effort to migrate and consolidate data centers fewer locations globally.

Worked with project managers to provide solutions acquire and integrate companies globally.

Led successful company migrations of 10 acquired companies in one year.

Provided users access to applications and servers anywhere and using any device.

Met with business units to provide better solutions and services and not just servers.

Led 30 employees who were responsible for physical and virtual Windows/Unix servers.

XAWARE, Colorado Springs, Colorado Aug. 2005 – May 2007

I.T. Manager

Maintained network of IBM Blade and Dell PowerEdge with MS Windows Server 2003 and Active Directory. Filtered emails for viruses and spam using Symantec for Exchange Server and Symantec Premium Anti-Spam. Maintained Cisco I.P.Phone system using CallManager and Unity. Collaborated with company-wide efforts to identify and evaluate all networking systems. Set-up servers using IIS to host web-sites locally. Responsible for providing comprehensive support for all users locally and remotely.

Key Contributions:

Designed and implemented remote VPN access using Cisco Pix Firewall and IAS on Windows 2003 Server.

Created a Microsoft Exchange front and back end solution to expedite processing of emails.

Designed and implemented Blackberry Enterprise Server.

Developed and maintained corporate email server using MS Exchange 2003.

Implemented FTP servers on Windows 2003 Servers and Linux Fedora Core 4 servers.

Played an integrate part in the creation of new tape back-up process using an IBM Server with Windows 2003 Server and Dantz Retrospect.

Transferred DNS and VPN from an Apple XserverG5 to a Windows 2003 Server.

NEXT STEP FINANCIAL, Denver, Colorado Dec. 2000 – July 2005

I.T. Manager

Maintained network of Cisco Firewall, Cisco Routers, and Cisco Switches. Also maintained the Dell Servers with Microsoft Windows 2000, Active Directory, and Citrix Metaframe. Provided comprehensive maintenance and support with major upgrades at multiple locations. Created schedules of maintenance and fine-tuning of web servers. Supervised call center; built and mentored cohesive, qualified teams committed to meeting schedule quotas.

Key Contributions:

Put into practice a highly effective new Loan Origination Software on a SQL 2000 database.

Instrumental in developing and implementing Cisco firewalls and routers that made it possible for communication between each location.

Implemented fax to email server using Accpac Software with Windows 2000 Server and 2000 Exchange Server.

Structured network to include 18 remote offices that I managed.

Installed and maintained Predictive Dialer for Call Center using a SQL 2000 database.

Set-up remote access to network using VPN with Windows 2000 Server operating system.

Improved network functionality using DNS, Wins, and DHCP.

Set-up servers using IIS to host web-sites locally.

Upgraded network from Microsoft Exchange 5.5 to Microsoft Exchange 2000.

Education and Credentials

Finance

Metropolitan State University

Professional Training and Certifications

CompTIA Cloud Essentials

ITIL v3

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