Customer Service Management

Wenjie Yu

Apt***, ** Rufus Ave, Halifax, NS B*N *L6

Email: ******.****@*****.***

Cellphone 902-***-****

Skills

Programming experience with Java, C++, C, XML, SQL, HTML.

Familiar with ERP system and database management.

Database administration and ETL skills.

Microsoft SQL Server Integration Services

Proficiency with Microsoft Office products and Internet browsers including but not limited to IE browser, Fire Fox, Google Chrome and Safari.

Experience with Windows, Linux, Mac OS.

Excellent time management, task planning and prioritization skills.

Ability to multitask effectively and learn things quickly.

Solid communication skills, critical thinking skills, and attention to detail.

Ability to build strong relationships with team members and contribute to projects.

Education

Bachelor of Information System with Major in IT Management

St. Francis Xavier University, Antigonish, NS

Graduated May 2015

Successfully completed two years of Computer Science at Changzhou University. Transferred to StFX to complete degree.

Work and Voluntary Experience

Farm Shop Business Intelligence Project

St. Francis Xavier University, April, 2015

Worked with Dr. Neil Foshay and six other students as a team to build a business intelligence tool for Farm Shop in Kenya.

Responsible for the technical backend – building ETL (Extract Transform and Load) process by using SSIS (SQL Server Integration Services). Also acted as ETL team leader.

Data given by Farm Shop was analysed and cleansed before loaded into database.

Demonstrated ETL and SQL coding skills.

Developed skills and knowledge on doing real-world business intelligence projects.

Project was successfully delivered to Farm Shop on time.

For more information, check this site: http://www.stfx.ca/news/view/17536/

Front Desk Agent

Coastal Inn Antigonish, Antigonish, NS 2014-2015

Acted as the primary point of contact for all customers. Received the initial booking from customers, scheduled appointments and conducted financial transactions with customers.

Demonstrated ability to learn things quickly and how to provide exceptional customer service.

Wenjie Yu

Apt304, 43 Rufus Ave, Halifax, NS B3N 2L6

Email: ******.****@*****.***

Cellphone 902-***-****

Work and Voluntary Experience Continued

Antigonish Food Bank Fundraiser Nov. 2014

Worked with four other students to gather donations for Antigonish Food Bank.

Demonstrated project management skills and promotion skills.

Project was highly successful and the group fundraised beyond original goal.

Volunteer

SIEE Student Association Department of Publicity, Changzhou, China 2011-2013

Worked as a volunteer in department of publicity of Changzhou University SIEE for two years, engaged in promotion for many university events.

Awards

JD Irving BI Case Competition, placed 4th, 2015

References available upon request.

Contact this candidate