Customer Service Sales

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Experience includes: Excel in customer service, sales, Inbound/Outbound calling, Zoning, Stocking inventory and appointment setting.

EXPERIENCE:

Makoto, Chicago, IL – November 2013-2015

Management-

• Recruiting, training, motivating staff

• Performance reviews of staff

• Customer service

• Stock checks and placing orders with suppliers

Waitress

o Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

o Take orders from patrons for food or beverages.

o Present menus to patrons and answer questions about menu items, making recommendations upon request.

o Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. o Collect payments from customers.

o Always have a smile and upbeat personality

Portillo’s, - Niles, IL July 2013-November 2013

Cashier, Outside/Inside Order taker/ Customer service

Greet guests & members in professional, friendly manner

Count Drawer before and when shift is ending

Strong communication skills

Always please the guest

Must know the whole Menu

Great Expectations Schaumburg, IL December 2012-June 2013 Inbound/Outbound calling, Sales and appointment setting o Highly motivated and Focused

o Gathering Leads and referrals with new customers and existing customers o Pitching your customers

o Following up on customers

o Appointment setting

Taxi affiliation services, Chicago, IL June 2011- April 2012 Dispatcher, Inbound/Outbound Calling, Customer Service

• Received and delivered reliable messages

• Tracked vehicles

• Communicated with drivers, providing call-ins for cab service

• Reported emergencies to appropriate departments and individuals

• Responded to calls from drivers whose vehicles broke down or who needed other assistance Tara Zagone 2501 W 46th St #1R

Chicago, Il 60632

Home 773-***-****

*******@*****.***

Wal-Mart, Palatine, IL February 2010 – May 2011

Overnight stocker

Responsible for getting the store prepared for the next morning

Create new displays on end caps

Works well in a team

Must follow safe work practices

Must practice proper lifting techniques along with ladder and riser safety rules

Face paced

Zoning all the shelves you stocked

Home Depot- Hot dog stand, Chicago, IL June 2009- February 2010 Cashier, Customer service, Cook

o Friendly

o Able to work well independently with no or little supervision o Part of management team

o Prepared food

o Cooked food

o Collect payments from customers

o Make sure everything is cleaned and ready for next day EDUCATION:

-GED/High School

-Pursing College Credits

SKILLS:

Windows PowerPoint Microsoft Excel

Microsoft Word Database

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