Project/Program Manager/Scrum Master/Agile Coach

Patricia Chaves de Souza

***********@*******.*** ● Littleton, Colorado ● 303-***-**** ● linkedin.com/in/patriciachavesdesouza

Senior Program / Project Manager

Program Management ● Staff Leadership & Development ● Agile Expert & Coach

Senior Program Manager with 9+ years leading teams on projects and initiatives to ensure quality product performance and delivery. Proven ability to develop technical solutions and client relationships while providing effective team leadership. Broad knowledge of the Agile Scrum Methodology and how to leverage it to boost customer satisfaction and generated new business opportunities for continued growth.

Single-handedly converted multiple teams from Waterfall to Agile Scrum, became the SME and trained new Scrum Masters

Well-versed in handling complex projects spanning global sites such as the US, Germany, India, and the UK

Managed team of 40 Engineers and 5 Scrum Teams in addition to program management duties and 14 products

Core Competencies

Project Planning & Coordination Waterfall Software Development Multi-Team Collaboration

Portfolio & Program Management Agile Development & Coaching Negotiation Expertise

Strategic Process Integration IT Change Management QA Standards & Compliance

Creative Problem Resolution Staff Leadership & Motivation Senior Management Reporting

Resources & Risk Management International Project Experience Technical Knowledge

Professional Experience

INTEL SECURITY – Englewood, Colorado – 5/2013 to 11/2015

Senior Program Manager

Played a key role on Agile Transformation Team focusing on program and project management. Developed strategy for use in ongoing projects, leveraging confirmed requirements and goals to continuously enhance the framework. Mentored new scrum masters on the finer points of the methodology and how it applied to corporate objectives.

Selected Achievements:

Independently transitioned the team from Waterfall to Agile Scrum and continued the trend by training new hires and teams on the methodology to help them grasp the fundamentals and get started right away.

Led 40 Engineers, 5 scrum teams, 14 products, and multiple software projects simultaneously.

Worked with the Agile Transformation Team on architecting a new Agile software development lifecycle framework.

Implemented web cameras and invested in automation across all sites to effectively coordinate and manage distributed teams working on a project.

Spoke to a large crowd at the 2014 Intel Agile Conference in Hillsborough, Oregon on the concepts and benefits of Agile in Distributed Teams.

MCAFEE – Aylesbury, United Kingdom

Senior Program Manager – 10/2008 to 4/2013

Simultaneously directed multiple projects, successfully orchestrating a high number of internal and external dependencies. Skillfully coordinated and planned with various company functions to push products throughout the full lifecycle, from concept to development, and finally on the market. Guided cross-functional teams to expedite product deliveries and mentored new Project Managers. Experienced in organizing and running Core and Steering Team Committees.

Selected Achievements:

Led major software projects ranging from two months to two years in duration, pooling diverse talents of 7 to 30 employees with a goal of releasing high-quality products on time, within budget, and zero cancelations.

Revived a failing project by strategizing a new plan to identify the weakest links and replace them with alternative solutions in addition to aligning with the Quality Director to closely monitor the entire process.

Professional Experience (continued)

Boosted performance and efficiency of several product teams by implementing the Agile Methodology as part of daily operations including techniques such as peer reviews, pair programming and test driven development.

Earned respect of management and peers by exhibiting knowledge and expertise of project management and technical solutions, leading a broader leadership and mentoring role with additional teams.

Sustaining Manager – 8/2006 to 10/2008

Simultaneously supported the Engineering Team in collecting and assessing customer feedback for the new product development and testing phases while serving as the point person for customer-related issues reported from the field. Introduced McAfee products to internal staff to gather feedback before market release. Partnered with IT Department to deploy gateway appliances in the email and web architecture affecting at least 6,000 users.

Selected Achievements:

Established and nurtured customer relationships, starting a positive chain reaction by tripling the customer base, increasing feedback, and leading to higher quality products.

Liaised between teams in India and the UK by fostering an atmosphere of congruency between diverse teams and individuals located mainly across the US, Japan, Germany, India, and Latin America, among others.

Pioneered the engineering sustaining process for the India Team to help organize and prioritize their workload to accelerate feedback to the Support Organization.

MCAFEE – Aylesbury, United Kingdom & Sao Paulo, Brazil

Technical Account Manager – 3/2000 to 7/2006

Managed key accounts such as Volkswagen, Sony Ericsson, Bank of Boston, Banco Santander, Lloyds Bank, Price Waterhouse Coopers, Fujitsu, Viacom/MTV, and other major global enterprises. Focused on products related to email and web gateway appliances, cultivating strong customer relationships while providing Tier 2 support using advanced technical skills. Point person for Exchange Service Anti-Virus and Anti-Virus Software Distribution and Management products.

Selected Achievements:

Established record of maintaining an impeccable rapport with customers and consistently rated one of the top Account Managers in the UK/Brazil team.

Acquired extensive training in the United States on the new customer service ticketing systems and returned to the United Kingdom to train all of the European teams.

Additional Experience

Technical Support Analyst, WebStar, Sao Paulo, Brazil – 11/1999 to 3/2000

QA Engineer Trainer, StarSoft, Sao Paulo, Brazil – 7/1998 to 10/1999

Technical Support Engineer Trainee, ADP Systems, Sao Paulo, Brazil – 6/1996 to 6/1998

Education

Post Graduate Certificate in Business Administration, Open University, United Kingdom

Bachelor of Science in Technology in Data Processing, Mackenzie University, Brazil

Credentials

Certifications SAFe Consultant ● Scrum Master (CSM) ● Scrum Professional (CSP) ● Prince2 Practitioner ● CISSP

Countries Where Authorized to Work United States ● United Kingdom ● Brazil

Trilingual English ● Portuguese ● Spanish

Awards & Recognition McAfee European Employee of the Quarter

Military Spouse of Military Veteran

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