Customer Service Computer

Boris Barrantes

**** ** ***** ** - *****, FL ****3

**************@*******.*** - 786-***-****

• Six years experience in operating, maintaining, and repairing steam turbines and reduction gears used for ship propulsion and auxiliary machinery such as turbogenerators, pumps and oil purifiers.

• Conduct propulsion machinery and auxiliary equipment inspections.

• Trained in reading, interpreting and working with diagrams and engineering procedures systems.

• Technical knowledge in procedural compliance and maintain good working relationship with customers and vendors.

WORK EXPERIENCE

Transportation Security Officer

U.S Department of Homeland Security - Fort Lauderdale, FL - January 2014 to Present Responsibilities

• Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.

• Performing searches, to include hand-wand and pat-down searches.

• Controlling terminal entry and exit points.

• Customer Service; Interacting with the public, giving directions and responding to inquiries.

• Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations. City Carrier Assistant

United States Postal Service - Hollywood, FL - March 2013 to January 2014 Responsibilities

• Delivers and collects mail and parcels on foot or by vehicle under varying road and weather conditions.

• Use of portable electronic scanner.

• Collect charges on customs, postage-due, and C.O.D mail matters.

• Perform clerical duties.

Machinist Mate

U.S. NAVY - San Diego, CA - February 2006 to February 2012

• Six years in increasing responsibility in operating and maintaining mechanical systems on steam propulsion plant (120psi and 600psi).

• Have worked extensively repairing or replacing steam turbines, heat exchangers, main engines, reduction gears, valves, pumps, lube oil systems and distilling plants.

• Align piping system for oil, water, air and steam, and control operation of steam turbines used for ship propulsion and service system.

• Vast experience controlling operation of turbogenerators used to produce electrical power.

• Experienced in handling difficult and stressful situations.

• Responsible for the supervision and training of watch standers personnel in the operation and maintenance of propulsion plant systems and support components during startup, shutdown, normal operation and testing of systems.

• Performed over 150 schedule and corrective maintenance on ship’s main engines, turbogenerators and other auxiliary machinery.

Logistic Agent

Swissport North America, Inc - Miami, FL - January 2005 to December 2005 Logistic Agent for Alitalia Airlines.

• Handling, Shipping and Receiving aircraft parts.

• Supervise weekly inventory.

• Ensure compliance with established Alitalia policy.

• Achieve Alitalia objectives related safety standards. Computer Technician

Miami Dade County Elections Department - Miami, FL - August 2004 to December 2004

• Installation and configuration of firmware on voting machines.

• Troubleshooting voting machines.

• Oversee the operations of voting machines during elections day.

• Supervise voting polls on Primary and General Elections. EDUCATION

AS in Computer Security and Network Engineering

Florida Career College - Miami, FL

2013 to 2015

Computer security network technician

Florida Career College - Miami, FL

2012 to 2013

SKILLS

Team player, excellent work ethic, attention to detail, bilingual (English/Spanish), mechanical skills computer skills, troubleshooting, always willing to learn.

ADDITIONAL INFORMATION

Possess USCG Merchant Mariner Credential and TWIC card.

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