IT Network Professional

RYAN C. REYES

*** ********* *** **, *******, AB T2Y 5C9 • 403-***-**** • acspof@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 12 years of international experience as an Information Technology network professional

Strong background in network infrastructure design, implementation, operations, optimization and security

Proven skills in installing, maintaining, administering and troubleshooting large complex networks comprising of enterprise grade routers, switches, firewalls, wireless controllers and access points.

Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) Routing and Switching

Knowledgeable in network hardware, technologies, solutions and services including: Cisco Routers (ASR, ISR), Cisco Switches (Nexus, Catalyst), Cisco Wireless (WLC, Meraki), Cisco Optical (ONS), Network Security (Cisco ASA, Dell Sonicwall, RSA SecureID), Network Management Systems (Solarwinds NPM/NCM, Packet Design Route Explorer, Netscout Performance Manager, Riverbed Cascade, Splunk), SNMP, Syslog, TCP/IP, DNS, DHCP, LAN (HSRP, VPC, DHCP), WAN (Metro Ethernet, E1, MPLS, DWDM), Routing protocols (OSPF, BGP), Multicast Routing (PIM, IGMP), Firewall UTM services (VPN, NAT, ACL, Web CFS)

Familiar with ITIL practices applied in an organization

Demonstrated ability to think logically, analyze complex problems, work efficiently under pressure, communicate effectively with users, team members and vendors, lead or work with a team in delivering network solutions in support of business goals

Bachelor’s degree in Electronics and Communications Engineering

PROFESSIONAL EXPERIENCE

IT Network Administration Support Manager October 2011 – October 2015

Mediaquest Holdings, Inc., Mandaluyong City, Philippines

Received a formal commendation from the President and CEO for the completion of TV5 Media Center’s network infrastructure that enabled the seamless transfer of the entire News and Information Department, and its operations, there last December 2013

Achieved 20 per cent savings on monthly leased line expenses and increased the network capacity from 100 Mbps to 40 Gbps through the successful implementation of the DWDM transport infrastructure

Played a key role in defining the network strategy for the migration of CignalTV’s Uplink to its new facility in Porac, Pampanga

Improved Internet access availability, resiliency and security across sites by establishing BGP peering with service provider and deploying next-generation UTM firewalls per site

Led the Network Support Group comprising of skilled network administrators responsible for the overall management and support of the company’s network infrastructure and services

IT Enterprise Data Network Supervisor / Analyst May 2007 – October 2011

Smart Communications, Inc., Makati City, Philippines

Increased the network availability of top revenue generating sales offices from 99.5% to 99.99% by developing a GRE tunnel over Smart Broadband solution as backup to its primary E1 link

Improved operational efficiency by planning and integrating various Network Management Systems (NMS) to the infrastructure that increased network visibility, enabled a proactive monitoring approach and simplified troubleshooting

Implemented two-factor authentication for a more secure network device access

Promoted from Enterprise Data Network Analyst to Senior Enterprise Data Network Analyst and eventually Enterprise Data Network Supervisor

Translated technical specifications of new business goals into cost-efficient network designs and detailed product requirements

Performed Tier 2 support functions in network operations

Supervisor, Technical Support / Helpdesk January 2006 – May 2007

Smart Broadband, Inc., Makati City, Philippines

Nominated as one of the company’s Top Employees of the year for 2006

Drafted Smart Broadband’s technical support processes and service level agreements

Trained Level 1 technical support agents to enhance customer support experience

Led a team of Level 2 technical support engineers providing support of wireless internet service for residential and SOHO subscribers

Network Engineer June 2003 – December 2005

Smart Broadband, Inc., Makati City, Philippines

Designed and implemented wireless broadband Internet-based solutions for corporate client requirements.

Provided phone and on-site support for client’s wireless broadband internet connection-related inquiries and concerns

Promoted from Network Engineer to Supervisor, Technical Support / Helpdesk

EDUCATION

Bachelor of Science, Electronics and Communications Engineering 2001

De La Salle University, Manila, Philippines

(Equivalent to a four years Bachelor’s degree from a recognized institution, as determined by World Education Services)

CERTIFICATIONS

Cisco Certified Network Professional (CCNP)

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Cisco Certified Network Associate (CCNA) Routing and Switching

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