IT Network Professional
Resume:
RYAN C. REYES
*** ********* *** **, *******, AB T2Y 5C9 • 403-***-**** • ***********@*****.***
SUMMARY OF QUALIFICATIONS
Over 12 years of international experience as an Information Technology network professional
Strong background in network infrastructure design, implementation, operations, optimization and security
Proven skills in installing, maintaining, administering and troubleshooting large complex networks comprising of enterprise grade routers, switches, firewalls, wireless controllers and access points.
Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) Routing and Switching
Knowledgeable in network hardware, technologies, solutions and services including: Cisco Routers (ASR, ISR), Cisco Switches (Nexus, Catalyst), Cisco Wireless (WLC, Meraki), Cisco Optical (ONS), Network Security (Cisco ASA, Dell Sonicwall, RSA SecureID), Network Management Systems (Solarwinds NPM/NCM, Packet Design Route Explorer, Netscout Performance Manager, Riverbed Cascade, Splunk), SNMP, Syslog, TCP/IP, DNS, DHCP, LAN (HSRP, VPC, DHCP), WAN (Metro Ethernet, E1, MPLS, DWDM), Routing protocols (OSPF, BGP), Multicast Routing (PIM, IGMP), Firewall UTM services (VPN, NAT, ACL, Web CFS)
Familiar with ITIL practices applied in an organization
Demonstrated ability to think logically, analyze complex problems, work efficiently under pressure, communicate effectively with users, team members and vendors, lead or work with a team in delivering network solutions in support of business goals
Bachelor’s degree in Electronics and Communications Engineering
PROFESSIONAL EXPERIENCE
IT Network Administration Support Manager October 2011 – October 2015
Mediaquest Holdings, Inc., Mandaluyong City, Philippines
Received a formal commendation from the President and CEO for the completion of TV5 Media Center’s network infrastructure that enabled the seamless transfer of the entire News and Information Department, and its operations, there last December 2013
Achieved 20 per cent savings on monthly leased line expenses and increased the network capacity from 100 Mbps to 40 Gbps through the successful implementation of the DWDM transport infrastructure
Played a key role in defining the network strategy for the migration of CignalTV’s Uplink to its new facility in Porac, Pampanga
Improved Internet access availability, resiliency and security across sites by establishing BGP peering with service provider and deploying next-generation UTM firewalls per site
Led the Network Support Group comprising of skilled network administrators responsible for the overall management and support of the company’s network infrastructure and services
IT Enterprise Data Network Supervisor / Analyst May 2007 – October 2011
Smart Communications, Inc., Makati City, Philippines
Increased the network availability of top revenue generating sales offices from 99.5% to 99.99% by developing a GRE tunnel over Smart Broadband solution as backup to its primary E1 link
Improved operational efficiency by planning and integrating various Network Management Systems (NMS) to the infrastructure that increased network visibility, enabled a proactive monitoring approach and simplified troubleshooting
Implemented two-factor authentication for a more secure network device access
Promoted from Enterprise Data Network Analyst to Senior Enterprise Data Network Analyst and eventually Enterprise Data Network Supervisor
Translated technical specifications of new business goals into cost-efficient network designs and detailed product requirements
Performed Tier 2 support functions in network operations
Supervisor, Technical Support / Helpdesk January 2006 – May 2007
Smart Broadband, Inc., Makati City, Philippines
Nominated as one of the company’s Top Employees of the year for 2006
Drafted Smart Broadband’s technical support processes and service level agreements
Trained Level 1 technical support agents to enhance customer support experience
Led a team of Level 2 technical support engineers providing support of wireless internet service for residential and SOHO subscribers
Network Engineer June 2003 – December 2005
Smart Broadband, Inc., Makati City, Philippines
Designed and implemented wireless broadband Internet-based solutions for corporate client requirements.
Provided phone and on-site support for client’s wireless broadband internet connection-related inquiries and concerns
Promoted from Network Engineer to Supervisor, Technical Support / Helpdesk
EDUCATION
Bachelor of Science, Electronics and Communications Engineering 2001
De La Salle University, Manila, Philippines
(Equivalent to a four years Bachelor’s degree from a recognized institution, as determined by World Education Services)
CERTIFICATIONS
Cisco Certified Network Professional (CCNP)
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Cisco Certified Network Associate (CCNA) Routing and Switching
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