Sales Representative Customer Service
Resume:
Hewritt F. Dixon III
Aurora, Colorado, 80012
******@*****.***
Work History:
Empereon Constar-Sales Representative- Aurora, Colorado: Performed outbound calls, and, received inbound calls from Charter Cable, internet, and, telephone customers. Determined customer entertainment and telecommunication needs and recommend the appropriate product or products based on verbally demonstrating product knowledge of cable, internet, and telecommunication technology. Documented, processed and recorded all order information.
PST-Sales Representative-Denver, Colorado: Performed out bound calls to new and existing Qwest cell phone customers. Determined customers calling needs and recommended the appropriate equipment and calling plan by verbally demonstrating knowledge of products and performing cost comparison analysis. Documented, processed and recorded all order information. Promoted to Supervisor, coached, scheduled, reviewed performances, and trained 16-person team.
Time Life Inc- Sales Representative- Denver, Colorado: Performed out bound calls to new and existing Time Life Music, Book, and Video customers. Determined customers entertainment needs and recommended the appropriate entertainment decision by verbally demonstrating knowledge of products, and matching them to customers wants, and, needs. Documented, processed and, recorded all order information.
MCI World Com- Sales Representative-Glendale, Colorado: Generated revenue for MCI World Com, via cold calling and speaking with existing and non-existing customers. Supported the customer service department in escalated situations. Determined customers domestic and international calling needs, and, recommended the appropriate MCI long distance calling plan by verbally demonstrating cost comparisons analysis. Documented, processed and recorded all order information.
Time Life Inc- Sales Representative- Denver, Colorado: Performed out bound calls to new and existing Time Life Music, Book, and Video customers. Determined customers entertainment needs and recommended the appropriate entertainment decision by verbally demonstrating knowledge of products, and matching them to customers wants, and, needs. Documented, processed and, recorded all order information.
Quality Mitsubishi- Sales Representative- Littleton, Colorado: Sold new, and, used cars via walk-ups and scheduled appointments. Assisted customers in the purchase of vehicles, determined the value of trades. Demonstrated product knowledge with 5 step walk around presentation of vehicles, and test drives. Negotiated price, or monthly payment on each purchase. Conducted 7 day follow-up, and obtained referrals.
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PCI-Sales Representative-Aurora, Colorado: Direct sales of MCI long distance to under a $1,000 a month users, via cold-calling. Determined best plan for calling needs, and contracted customer to agreement. Conducted 30 day follow-up surveys and obtained referral business.
Department of Human Services Case Manager for Washington D.C. Government: Insured adherence to policy and procedures in determining eligibility for Aid to Families with Dependent Children Program. Analyzed monthly reports, conducted monthly meetings in regards to any household changes including, additions, or subtractions of family members, as well as financial changes. Managed a case load of 250 families.
. Management Analyst D.C. National Guard- Washington, D.C.: Insured adherence to policy and procedures by various departments of the National Guard, implemented fiscal changes and policy and procedure amendments. Regular weekly, and, monthly, meetings with department heads to determine their compliance. Weekly, and, monthly written reports, both performed and interpreted by analyst.
All State Insurance Company- Bethesda, Maryland: Multi-line salesman Life, Health, Property and Casualty. Assisted clients in the obtaining of various forms of, auto, life, and, health-insurance. Performed quotes, and, estimates to determine the best purchase decisions .
Education:
B.A. Marketing Morehouse College 1984
Computer Courses:
Widows 98, Micro Soft Office 2ooo
Accomplishments and Honors:
High School All-American Track 1978-1979
Who’s Who in American High School Students 1978-1979
All-Big Bend Football 1979
All-SIAC 2nd team 1980 Running back
All-SIAC 1st team 1982,83,84
Coca Cola best player award in SIAC 1984
5 times salesman of the month Quality Mitsubishi (1996-2005)
4 times MCI World Com Club member for top sales (1998-2000)
$1000 week club member Time Life Inc. ( 2000-20002)
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