Customer Service Technician

Location:

Posted:

December 06, 2015

Judith Volma

***********@*****.***

Objective:

Seeking to obtain a responsible position as phlebotomist in a facility where my knowledge and experience can be utilized as well as enhanced.

Education and Training:

Palm Beach State College, Lake Worth FL 08/2012-Present

AA degree in Radiography

South Tech Academy, Boynton Beach, FL 10/2014 – 02/2015

Certified Phlebotomy Technician

Received my training at Boca Raton Regional Hospital, and all the skills that I need to perform this Job.

Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Follow infection-control and safety procedures in carrying out daily phlebotomy functions.

Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting.

Summary:

Highly trained to collect blood using different needle types including butterfly, syringe, and straight needles.

Extensive customer relations with various age groups and culture groups.

Two plus years’ experience in customer service.

Proficient in Microsoft word, Power Point

Ability to build customer/patient relationships

Bilingual in English and Creole

Work History:

Walmart, West Palm Beach, FL 03/2013-Present

Team member/Cashier

Assist customers at the customer service desk.

Assist customers in need of help finding products/material in different departments.

Operate cash register when back up is needed at the front end of the store.

Ensure that all items, products of store are stored, organized in correct departments.

McDonald’s, West Palm Beach, FL 01/2012-12/2014

Crew member/Cashier

Greet customers when they enter the establishment.

Take customer orders at the cash register or drive-thru window.

Operate cash register and accept payment from customers.