Customer Service Representative

AUSTIN, TEXAS *****

PHONE 512-***-****• E-MAIL *******************@*****.***

OBJECTIVE

To perform my duties as a CDL Driver with excellence, responsibility, and skill in order to bring value and benefit to my employer as well as myself.

EDUCATION

Austin Community College (International Driving School) Austin, Texas

CDL, Class A Truck driving Program Completed 2015

Austin Community College Austin, Texas

General Engineering August 2013 -Present

Austin Community College – Continuing Education Austin, Texas

English for Speakers of Other Languages 2012 - 2013

Universidad Autónoma de Santo Domingo Santo Domingo, Dominican Republic

Mechanical Engineering 2005 - 2011

LANGUAGES

English

Intermediate Speaker, Advanced high written/reading – Continuing development in all areas

Spanish

Native Spanish Speaker (highly professional)

PROFESSIONAL LEADERSHIP EXPERIENCE

OTR Driver Chattanooga, TN

Covenant Transport July 2015 – November

On the road driver

Pick up and delivery on time nation wide

Perishables Representative-Produce (PT) Austin, Texas H E B September 2012 – 2015

Produce department customer services representative

Receive, stock, and maintain merchandise

Monitor of Transactions and Processes Santo Domingo, Dominican Republic

American Movil International 2008 – 2012

Quality control of completed transactions with customers

Completed reports to supervisors and coordinators

Provided data reports via management software (AMDOCS, GEM) and Microsoft Office Suite

Regularly attended meetings, trainings, and conferences

Provided training to new employees regarding processes, procedures, and computer systems

Maintained flexible work schedule within the department

Collaborated with professionals with my department and across departments

Customer Service Management Santo Domingo, Dominican Republic

American Movil International 2008 – 2009

Customer service representative – inbound

Met customer needs and resolved issues

Complied with company policies regarding sales and conflict resolution

ADDITIONAL TRAINING

CDL Class A Endorsements: Tankers June 2015

HAZMAT

Effective Communications Course March 2011

Costumer Services Course May 2011

Residential Electrical installations 2004

Computer technician Training 2001 – 2003

Contact this candidate