Customer Service Training
Resume:
MARLON JAY FAMATIGA LAGO
Bachelor of Science in Information Technology
Permanent Address: Nalook Kalibo, Aklan
Present Address: Blk A1 Lot 32-B Lauan St., Progressive Village,
Tagapo, Sta. Rosa City, Laguna
Mobile Number: 093********/097********
Email Address: *************@*****.***
CAREER OBJECTIVES:
To get a professional and personal grow up inside of a company where I can share and apply my knowledge, abilities and expectations, through teamwork for achieving the company objectives.
To complement my skills and establish myself as a better individual by working as a professional.
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.
To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents.
HIGHLIGHTS OF QUALIFICATIONS
AS A CUSTOMER SERVICE AGENT
Highly skilled in greeting and checking-in passengers
Able to give exact and detailed gate functions-announcements and passenger assistance
Thorough understanding of seating assignment and issuing boarding passes
Knowledgeable in Baggage Handling/Baggage tracing.
Issuing Airline Ticket
Well versed in handling customer questions with professionalism
Manual Checking-in of Passengers and Baggage
Knowledgeable in Cargo
Familiar with airline system SABRE
EMPLOYMENT RECORD
Name of Employer : PAL Express / Philippine Airlines under Approve General Services
Address : Kalibo International Airport
Position : Customer Service Agent
Inclusive Date : June 6, 2015 to October 31, 2015
Duties and Responsibilities
Performs Reservation and Ticketing
Baggage Handling/Baggage tracing and Check-in
Monitoring Passenger’s safety and convenience
Practice proper handling of passengers especially on Flight Disruptions
Processing Airway Billings for Cargo
Weighing baggage and collecting any excess weight charges
Providing boarding passes and luggage labels
Name of Employer : PAL Express / Philippine Airlines under Approve General Services
Address : Kalibo International Airport
Position : Cargo Representative
Inclusive Date : August 20, 2015 to October 31, 2015
Duties and Responsibilities
Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.
Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.
Assembles cargo according to destination.
Weighs items and determines cost, using rate book.
Prepares manifest to accompany shipments.
Notifies shippers of delays in departure of shipment.
Unloads inbound freight and notifies consignees on arrival of shipments and arranges for delivery to consignees.
TRAININGS/ SEMINARS ATTENDED
Security Awareness Seminar
Conducted By: Mr. Jun Mercado
Philippine Airlines
Security Services
Inclusive Date: October 8, 2015
Dangerous Goods Basic Training
Conducted By: Mr. Roque T. Tumaob Jr.
Training and Development Specialist
PAL Leaning Center
Inclusive Date: August 26 – 31, 2015
Domestic Cargo Acceptance and Rates (BASIC)
Conducted By: Mr.Khristian Emmanuel Gadian
Training and Development Specialist
PAL Leaning Center
Inclusive Date: July 26 to August 7, 2015
Cargo Handling Cat. 6
Conducted By: Mr. Khristian Emmanuel Gadian
Training and Development Specialist
PAL Leaning Center
Inclusive Date: July 26 to August 7, 2015
Air Carrier Access Act
Conducted By: Ms. Mary Ann L. Borbon
AOH Kalibo Station
Inclusive Date: June 15, 2015
Proper Baggage Handling Training
Conducted By: Ms. Mary Ann L. Borbon
AOH Kalibo Station
Inclusive Date: June 10, 2015
Passenger Handling Training
Conducted By: Ms. Mary Ann L. Borbon
AOH Kalibo Station
Inclusive Date: June 10, 2015
Passenger Door Opening From the Outside
Conducted By: Ms. Mary Ann L. Borbon
AOH Kalibo Station
Inclusive Date: June 8, 2015
Customer Service Training
Conducted By: Ms. Mary Ann L. Borbon
AOH Kalibo Station
Inclusive Date: June 6, 2015
Pre-Employment Symposium and Job Fair
March 24 - 25, 2015
Don Florencio M. Garcia Memorial Hall
Garcia College of Technology Annex Building
Estancia Kalibo, Aklan
Labor Market and Employment
March 24, 2015
Department of Labor and Employment (DOLE Aklan)
Don Florencio M. Garcia Memorial Hall
Garcia College of Technology Annex Building
Estancia Kalibo, Aklan
18THRegional IT Congress(Western Visayas Chapter)
Boracay Eco Village & Convention Center
Brgy.YapakBoracay Malay, Aklan
August 21- 22, 2014
EDUCATIONAL BACKGROUND
Tertiary
Garcia College of Technology
Bachelor of Science in Information Technology
Capitol Kalibo, Aklan
Attended: 2011 -2015
Aklan State University
Bachelor of Science in Business Administration
Main Campus
Banga,Aklan
Attended: 2010 – 2011
Secondary
Central Panay College of Science & Technology Inc.
Osmeńa Avenue, Crossing Banga Kalibo, Aklan
Attended: 2006-2010
Primary
Pook Elementary School
Pook Kalibo, Aklan
Attended: 2005-2006
PERSONAL INFORMATION:
Age : 22 years old
Sex : Male
Date of Birth : March 28, 1993
Place of Birth : Pook Kalibo, Aklan
Civil Status : Single
Religion : Roman Catholic
Language/Dialect : English, Tagalog, Aklanon
OTHER QUALIFICATIONS
Proficiency in using Microsoft Word, Excel, Power Point and other Microsoft Application
Proficiency in Using Adobe Photoshop Application and Other Editing Software
Computer Literate
Can speak and understand English Language (Average)
Possess Good communication and inter-personal skills
Excellent leadership skills and training
Excellent verbal and written communication skills ( Average)
CHARACTER REFERENCE/S
Name : MS. MARY ANN L. BORBON
Position : Airport Operations Head-Philippine Airlines and PAL Express
Address : Kalibo, Aklan
Contact No. : 091********
Name : MR. PEDRO M. ARBOLEDA JR.
Position : Ticket Freight Clerk / Cashier-Philippine Airlines
Address : NalookKalibo, Aklan
Contact No. : 093********
Name : Mr. GINZON GINOY
Position : Macro Asia Team Leader
Address : Kalibo International Airport Pook Kalibo Aklan
Contact No. :099********
I hereby certify that all foregoing statements are true and correct and that should any of the above be established as false or fraudulent the same should be sufficient cause for action by management.
Marlon Jay F. Lago
Applicant
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