Customer Service Representative

Keith McLaurin

Atlanta, GA ***** *********@*****.*** - 404-***-****

WORK EXPERIENCE

Restaurant Manager

Airport Retail Management - March 2011 to Present

Multi-tasks in a high energy/fast-paced airport restaurant

•Uses sound judgment and decision making skills to creatively solve problems

•Facilitates conflict resolution

•Demonstrates strong analytical and organizational skills

•Effectively manages stressful situations

•Conveys a professional and positive image to customers

•Effectively communicates with customers and management

•Executes extensive cash-handling transactions

•Effectively manages time

Sales & Service Representative

Delta Air Lines - July 2008 to March 2011

Prepared Sky miles and revenue passenger reservations

•Corrected customer ticketing issues

•Handled confidential customer information

•Resolved customer complaints per first point of contact guidelines

•Delta products and services expert

Student Assistant/Accounts Receivables

University System of Georgia - August 2003 to May 2007

Various administrative duties

•Database creation and maintenance

•Assisted Accounts Receivables Department

•Inventory management

•Mail room

•Bidding and Procurement

•Shipped/Received USPS, UPS, FEDEX, and private courier shipments

Restaurant Manager

Concessions Paschals - January 2002 to January 2007

Employee Scheduling

•Inventory Management

•Supply and service Procurement

•Provided excellent customer service

•Spreadsheet and Database Accounting

•Record keeping

EDUCATION

Bachelors in Business/Accounting

University of Phoenix

September 2008 to April 2013

Associates in Music Education

Georgia State University

September 2004 to May 2007

ADDITIONAL INFORMATION

•I have ten years employment experience in various positions, including: Manager, Administrative Assistant, Sales and Service Representative, and Server. These positions were held in industries including

Hospitality, General Government, Transportation by Air and Educational Services.

•I have studied Business/Accounting at University of Phoenix, and Music Education at Georgia State University.

•Intermediate level proficiency in Microsoft Office products.

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