Customer Service Manager

Objective

Highly effective at anticipating and accommodating customer needs. Friendly, punctual, responsible and an enthusiastic team player.

Skills

Quick problem solver.

Thrives in fast- paced environment.

Committed team player.

Cash handling expert.

Fluent in English and Spanish.

Expert in Microsoft Word and Power Point.

Able to work effectively in a multi-tasking environment.

Education

Current: Rio Hondo College, science major. 2011- Present.

High School: El Rancho High School, Pico Rivera CA, 90660. Years: 2007- 2011.

Work History

O’reilly Auto Parts- Parts Specialist. October 2011- January 2015.

8720 East Whittier Ave. Pico Rivera CA, 90660.

Supervisor –Frank 562-***-****.

Greet guests and provide friendly and engaging service to them.

Check out customers when ready to purchase.

Accommodate customer needs.

Answer customer questions and concerns.

Provide great customer service.

Emergency truck driver.

Handle outside purchases.

Train new employees.

Take care of will calls.

Answer commercial calls.

Mission Beverage- Merchandiser.

January 2015- March 2015. 550 S. Mission Road, Los Angeles, CA 90033

Supervisor: Doug Ray 323-***-****

Deliver and set up promotion items and displays to accounts in order to attract attention to the company’s beverages.

Obtain daily work assignments from Sales manager at the start of each day.

Arrange display of items in customer’s establishment.

Maintain back room area in a neat and orderly fashion.

Maintain communication with store management as well as internal communication with sales representatives on a daily basis.

Handle rotation of stock.

Work overtime when required.

Auto Zone- Parts Sales Manager. April 2015- October 2015.

11104 Ramona Boulevard, El Monte, CA 91731

Supervisor –Bob 626-***-****

Operate cash registers and follow establish cash handling duties.

Maintain sales productivity, store appearance and merchandising standards.

Conduct and review all opening and closing procedures.

Provide feedback regarding Auto Zoners performance to the store manager.

Address customer concerns and resolve them with a goal of turning a complaint into a compliment.

Process returns and effectively manage inventory.

Communicate Auto Zoner issues and concerns to the assistant store manager and /or store manager in a timely and confidential manner.

Motivate Auto Zoners to provide WOW! Customer service, enhance productivity level and market productions to enhance sales and profits.

Utility Tree Service- Ground Person. October 2015 to Current.

1802 Commer Center W. San Bernadino, CA 92408

Supervisor- Rafael 909-***-****

Climb trees, using climbing hooks and belts, or climb ladders to gain access to work areas.

Clean, sharpen, and lubricate tools and equipment.

Cut away dead and excess branches from trees, or clear branches around power lines, using climbing equipment or buckets of extended truck booms, and/ or chainsaws, hooks, handsaws, shears, and clippers.

Trim, top, and reshape trees o achieve attractive shapes or to remove low-hanging branches.

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