Customer Service Assistant

Chitra Ramchandran

***, ******** ***, **,

Calgary T3R ON7

Tel: 403-***-****

Cell 403-***-****

Email: ************@*****.**

Objective: To find a suitable position in your organization.

Professional Experience:

Michaels Cashier September 2012-2013

Scotia Bank Customer Service Representative 2006- 2009

Teller activities which includes deposit, withdrawing and issue of draft money order and regular banking duties and customer support

Working in team environment to coordinate the business requirements such as Mortgage and loan Visa services.

Filing, organizing documents for customer enquiry activities

H&R Block Calgary Seasonal Customer Service Manager

Seasonal Jan-May 2015

General business activities like Cash register operations, Electronic card processing, Account balancing, Support associates in the tax office .Responsible for meeting the office’s client retention and acquisition targets. Schedules and conduct associate interviews, training and evaluations in accordance with established policies and procedures.

Provide day-to day coaching, as well as timely and specific performance feedback to individual associates. Responsible for monitoring, evaluating and coaching associates to get desired results as it relates to associate job descriptions and individual performance objectives.

Winners, Inc, Market mall, Calgary Sales associate/cashier 2000 –2001

General business activities like Cash register operations, Electronic card processing, account Balancing, customer relation

Teacher Experience Salmiya Indian School, Kuwait, 1994-1998

Teaching activities like Teaching lower grade children, Preparation of lesson plans, Correction of homework/tests, Coordination of class room activities, Preparation of attendance and health reports

Volunteer Experience

Teacher Assistant in The Hamptons School, The Edgemont School, The Third Academy School, Dalhousie elementary school, Brentwood elementary school

2005-2006

Activities includes assisted students in the library with individualized reading, Assisted the teachers in all class room activities, Aided in the organization and facilitation of special Events.

Calgary Immigrant Aid Society (CIAS) Data entry/word processing Office assistant May– Sep 1999

Activities includes data entries of new immigrants database, preparation of power point preparation and other official coordinating duties related to new immigrants.

Education

Undergraduate program, Mysore University, India

Bachelor of Arts Degree (Major in economics)

Teacher Assistant certificate program Faculty of continuing Education, University of Calgary 2006

The course syllabus includes, Working With Emotionally And Behaviorally Challenged Child, Fundamentals of Effective Communication, Assisting in Language And Learning, Supporting Challenging Students, Facilitating Speech And Language Development, Working With The Medically And Physically Challenged, Roles and Responsibilities of a The Teacher Assistant, Assisting in mathematics learning, Using Technology as a Learning Tool

Standard First Aid and CPR Certification 2004

Day care Orientation course - Bow valley college, Calgary 2000

Level 1Computer orientation Certificate-Calgary IDEAS, Calgary 1999

Edgemont Medical centre 2006

Foothills Hospital as a Volunteer 2009-2010

References

Available upon request

Contact this candidate