Business and Claims Experience
Resume:
Gregory Halverson
**** * ******** *** #**, Ontario, CA 91762
*********@***.***
Summary: I am looking for a position in the insurance industry in the area of customer service, underwriting or business office. I have a combination of education and experience that make me a great candidate for such a position. I have had two employers in the last 10 years in retailing and insurance. At Michaels Arts and Crafts I learned business and people skills, provided training for new staff and got supervisory experience. At National General Insurance I am a successful claims representative. I would like to work in an environment where I can learn and grow. I have completed several industry related classes such as psychology, sociology and statistics. I have advanced computer skills in Microsoft Word, PowerPoint, Excel, Internet use, email, social media, and Outlook. I have a clean driving record. I possess good grammar, spelling and writing skills. I have excellent people skills.
Education
California State University Los Angeles - Bachelor’s degree- June 2014
Bachelor of Science: Kinesiology-Exercise and Biological Sciences
Mount San Antonio College - Associate degree-June 2011
Associate Correctional Sciences: Biology/Criminology
Dean’s List
Experience
National General Insurance
Material Damage Claims Representative, August 2014 - Present
Consistently exceeded expectations in making contact with clients, closing cases, and file quality metrics
Work with clients and claimants to resolve claims quickly and fairly by providing customer service
Determine liability in auto accidents using photographic evidence and statements
Take statements from clients and claimants to determine coverage and liability
Write professional correspondence to clients, claimants, attorneys and other insurance companies
Work with underwriting to determine risks presented to us from clients
Investigate Material Misrepresentations from our clients
Work with clients on multiple insurance policies
Participate in regular trainings to learn new techniques and boost skills
Michaels Arts and Crafts
Sales Associate, Mar 2003 - Nov 2005, Apr 2007 - July 2014
Awards: Employee of the Month and Service Excellence Award
Boost sales by maintaining inventory through theft control, keeping the store clean and clutter free
Unload the weekly truck shipments and use the Point of Sale system to maintain accuracy
Maintain price integrity throughout the store by routinely updating item price changes
Assist store managers in implementing new standards of merchandising that allowed for the faster setting of new merchandise, new merchandise sets and marketing techniques.
Department Manager, Nov 2005 - Mar 2006
Trained 10 new associates in customer service techniques, stocking techniques, merchandising, how to be
a fast and accurate cashier, how to use the Point of Sale system, and inventory control using barcode scan guns
Maintained payroll hours throughout the busy holiday season.
Implement new and more efficient ways for staff to clean the store, as a way to reduce payroll costs
Use customer service and inventory control as tools to deter theft and keep inventory counts accurate
Improved sales by keeping merchandise in stock while keeping the store clean and organized
Resolve customer issues and complaints
Volunteer Work
California State University Los Angeles Mobility Center
Volunteered in the physical therapy clinic
Boy Scouts of America, Troop 777
Eagle Scout Award
Contact this candidate