Project Manager Management

SUSAN L. ANDERSON, MBA, PMP

Philadelphia, PA ****6 ***********@***.***

Cell: 215-***-****

PROGRAM LEADER/DIRECTOR

Program leader bringing over eighteen years of project/program/portfolio management experience in a variety of industries and capacities; leading large, highly complex technical and business projects including software development (SDLC), agile, infrastructure, vendor implementations, and process improvement; a highly competent results-driven leader who takes a hands-on approach; leading strategic planning assessment aligning organizational and resource capabilities to meet the needs of the customer base ensuring benefits realization for every project.

EDUCATION & CREDENTIALS

MBA, Temple University, Philadelphia, Pennsylvania, 1997

BBA, Temple University, Philadelphia, Pennsylvania, 1988

Six Sigma Black Belt Training, 2006

Project Management Professional (PMP) Certification, Project Management Institute, 2005

PROFESSIONAL EXPERIENCE

Comcast, Philadelphia, PA 5/2015-12/2015

Project Management Consultant, Billing, Credit & Collections

Achievements

Led multi-phased, $9M program implementation of third party billing redesign for all residential and business customers across U.S.

Created strategy for national roll-out of new initiative, collaborating with technical, financial, and business stakeholders at all levels of Comcast organization.

Identified, analyzed and resolved program risks and issues to meet target implementation schedules, ensuring seamless transition to new biller, accuracy and enhancing overall customer experience in new bill redesign.

Thomson Reuters, IP & Science Division 1/2010 – 3/2015

Program Director, PMO

Achievements

Managed the strategic and tactical planning process for a portfolio in excess of $19M, 30-35 projects, including risk identification and analysis, collaborating with business partners ensuring portfolio aligns with resource capacity, allocation and talent to deliver the highest quality possible to customers.

Implemented organizational transformational change from traditional to agile framework, reducing product time to market from 4 months to every 3 weeks.

Resourced, coached and developed high-caliber project management talent to drive performance excellence.

Created new project management standards and operating framework across division.

Program Manager, Technology PMO Operations, IP & Science Division

Achievements

Implemented, large, strategic operational programs, implementing new resource management tool across divisional PMO.

Drove operational excellence, best practices, budget planning, and project management standards.

Facilitated a collaborative development process across the PMO and business organization.

Sr. Project Manager, IP & Science Division

Achievements

Led global web development project teams creating citation-based research evaluation tools and analytics for academic, government and research entities who conduct research and analysis on their institution’s productivity and produce metric comparisons within global institutions.

Managed the creation of an integrated metric Oracle system production environment infrastructure for content management and production of metric products globally to produce computational procedures and metrics for various products worldwide.

Managed off-shore, virtual development teams in agile and waterfall methodologies.

Cigna Corporation, Philadelphia, PA (Consultant) 11/2006 to 12/2009

Project Manager, Department of Information Technology

Achievements

Led mission critical business/infrastructure project and support infrastructure design/deployment initiatives for security data center network segmentation impacting 134 sites to secure and protect Cigna’s entire global network infrastructure.

Managed implementation and migration of over 950 applications/SQL databases to new data enclaves, implementing new network security controls involving the identification, security classification and assessment of applications/databases.

Developed troubleshooting control process for security of database management.

Philadelphia Gas Works, Philadelphia, PA 5/2001 to 10/2006

Project Manager/Business Analyst, Department of Information Services

Achievements

Managed large complex enterprise project delivering a $2.4 million payroll/HRIS system within scope, on time and on budget.

Managed a $6 million web-based mobile/field operations in-house software development project, transitioning field technicians from paper-based delivery to web application.

Developed new internal/external hiring processes utilizing Six Sigma methodology, resulting in higher quality candidates/employees and significant cycle time to hire. Improvements in hiring process saved over $300,000 with LEAN techniques.

Analyzed and developed new process improvements for organization’s internal call center for all technical issues and problems significantly reducing wait time and response time for customers.

City of Philadelphia 1997 - 2000

Deputy Managing Director

Achievements

Project Manager for Year 2000 Readiness Initiative identifying over 400 projects citywide analyzing essential business functions, systems, and processes to ensure continuity of services.

Responsible for supporting daily operations of 13 city departments rendering services to citizens including budget, project planning, development, evaluation, and control of special citywide projects.

Special Assistant to Mayor Edward G. Rendell

Achievements 1993 - 1997

Resolved daily constituency concerns and problems for city services directly received by Mayor

Reviewed, analyzed, and summarized business proposals and made recommendations to Mayor

Mesirov Gelman Jaffe Cramer & Jamieson, Philadelphia, PA 1989 - 1993

Administrator/Director of Human Resources

Responsible for all human resource functions of 200 attorney firm

Warminster General Hospital, Warminster, PA 1980 - 1989

Director of Human Resources (1987 – 1989)

Assistant Director of Human Resources (1982 – 1987)

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