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Help Desk Computer

Location:
Minneapolis, MN
Posted:
December 07, 2015

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Resume:

Roger Casaw

**** ***** **** ******

Inver Grove Heights, MN 55077

651-***-****

*******@*****.***

As a technical professional with necessary skills and drive, I am currently seeking to join

A company that will allow me the privilege to use the experience and training I’ve gained in

My Network Systems Administration program.

Technical Experience:

-Write training manuals

-Maintain daily performance of computer systems

-Install, modify and repair computer hardware software

-Run reports to determine malfunctions that continue to occur

-Clean up computers

-Active directory

-Linux

-Reimaging the computers

-Programming with virtual basic

-Microsoft office 2010, 2013

-Windows vista, windows 2007, windows 2008

Education

ITT technical Institute Eden Prairie, MN

AAS – Network Systems Administrator

Expected Graduation December 2015

Professional Experience

Sick Inc.

May 2015 – present

IT Services

Help Desk

Reimaging computers

Back up data

Answers phone calls from customers with problems on computer

Erase data on the hard drives

Erase data on the audio tapes

Put in new switch

Put all the port numbers of the location in program Viso

Set up new hires with VPN so they can connect to network off work site

Set up new hire for program on new e mail on lotus notes

Put in new switches in the server room

New phone modem server room

Upgrade the server from 2003 to server 2013

Audit all the computers, phones, tablets

On the audits I find which user was user computer on the help desk

I had tickets on Manage Engine Service Desk plus

I average get 30 day with trouble shooting and other problems on the computer

Target Woodbury

Aug 2013- may 2015

Inbound and Problem Area

• Receive all the products off the truck

• Place, replace and rework the bar codes

• Fold all the clothes

Andersen Windows 2007-2013

Assembler

• Pick the best parts and assembly to window

• Throw the bad parts away

• Receive the new parts put in warehouse

• Pick up the new paint parts

• Take out glass from the trucks all ways check if any cracks in the glass

Delta Air Lines 2001 – 2007

Supervisor

• Train in the new employees

• Push back all the planes

• Organize the ramp

• Instruct fueler

• Give the weight and balance to captain so the plane can fly

References

Kevin Ross 651-***-****

Brice Buchanan 612-***-****

Willie Weber 612-***-****



Contact this candidate