ROBERT RAMOS

*** ****** ***** *** ********, NC **315 Home: 910-***-**** Cell: 954-***-****

Professional Summary

Over thirteen years of experience as a Senior SAN Engineer supporting IBM, EMC, NetApp, Cisco and Brocade storage arrays and solutions, supporting storage environments of over 4 Petabytes (PB’s).

Eight years of AIX pSeries server support and administration experience.

Six years of mid-level experience with Tivoli Storage Manager (TSM).

Thirteen years of overall server build, maintenance and administration.

Professional Experience

Actifio Inc, Waltham, Mass (July 2014 – present) Professional Services Engineer

Leading the planning, installation an integration of Actifio solutions in physical, virtual or hybrid IT environments (VMware, Windows Server, Microsoft SQL Server, AIX, Solaris, Linux, VMS, Microsoft’s Hyper-V and other cloud gateways).

Work with customers from the point of planning the installation (Purchase Order (PO) with customers from the point of planning the installation (Purchase Order (PO), Conditional PO, and Proof of Concept (POC) through to steady state.

Deliver advanced professional services (product customization and integration, including upgrades, troubleshooting and other related profession engineering services) in the customer environment.

Ensure the knowledge transfer on all aspects of the product to Actifio Partners.

Work closely with members of Support and Engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales.

Palmetto Health, Columbia, SC (Sept 2013 – July 2014) Senior Storage Engineer

Responsible for installing, maintaining and supporting enterprise storage and backup/recovery environments.

Administration of IBM (N-6040’s, N-6210’s, N-6240’s running OnTap v.8.1 7 Mode and 5 IBM XIV’S GEN1-4.

Management of vfiler units on several NetApp Filers.

Tracking storage usage, monitoring trends, and provides reports to management including growth projections for budget planning.

Collaborates with technical teams in the design, implementation, troubleshooting, and regular testing of the organization's disaster recovery and business continuance solutions related to data storage.

Works with others to install, configure, maintain, and support SAN core switches and connectivity including zone management and associated applications.

Troubleshoots storage hardware and software-related technical problems serving as a point of escalation for complex issues.

Responsible for managing components of the NAS and NFS environment. Plans upgrades, installations and migrations for storage and backup/recovery environments in collaboration with peers, customers, and vendors to meet business objectives.

ACI WorldWide, Inc. (formerly S1 Corporation), Norcross, GA (April 2012 to Sept. 2013)

Senior Systems Administrator –

Responsible for the administration of 11 different NetApp Filers (N-6070’s, V6210’s, FAS3240’s running OnTap v.8.02 7 Mode and N210 NetApp Release 8.1.2 Cluster-Mode), EMC VMAX-20’s located in Georgia, Omaha, and Canada utilizing SMC and Solutions Enabler v.7.04 consisting of over 3 PB’s of total storage.

Management of vfiler units on several NetApp Filers.

Responsible for the administration of a variety of Brocade Switches (7800, 5300, 5100)

Work with offshore AIX and DB2/SQL teams to handle day-to-day storage requirements.

Provide documentation for storage best practices and system administration procedures for routine and complex tasks.

Utilized Operations Manager for managing and monitoring filer, snap mirror and stats collection.

Brocade Fabric zoning, storage provisioning from NetApp and EMC arrays to AIX/Solaris/Linux/Windows servers and managing disks and partitioning of disks.

IBM VIO and NPIV configuration support for AIX servers run AIX 6.x and 7.x.

Involved in troubleshooting issues like performance, permissions, space and hardware related issues.

Provide 24x7 on call rotation storage infrastructure support services for corporate and enterprise production systems along with AIX, Linux, Sun Solaris platforms support services.

Ensured compliance with audits, vendors and consulted with associates and vendors.

Required to maintain both internal and external customer satisfaction at high level.

Conducted POC for SAN Screen / OnCommand Insight v.6.x

Provides guidance to junior members of the team.

Key conduit between Omaha and Georgia Data Centers.

Provide technical support across data centers in Georgia, Omaha, Boston, Germany, and Canada.

University of Miami, Miller Schools of Medicine, FL (September 2007 to February 2012)

Senior Systems Administrator / Technical Lead -

Responsible for the design, architecture, planning and future direction of the University, its hospitals, clinics and research community’s storage infrastructure consisting of over 1 PB of storage.

Instrumental in spearheading and implementing the Universities first HPC environment for the Center of Computational Sciences and its research community.

Participated in the implementation of the University of Miami Hospitals Electronic Medical Records (EMR) system with EPIC.

Provided EPIC training for physicians and nursing staff at various medical facilities.

Attend EPIC training in Verona, Wisconsin.

Provide storage solutions and strategies which determine when and where to use different types of storage solutions consisting of IBM DS4000’’s, EMC VMAX 20, NetApp V-series, and Dell/ Compellent subsystems in conjunction with IBM Tivoli Storage Management.

Responsible for the administration of a variety of Cisco MDS Switches (9508/9509/9148)

Implemented and supported IBM’s parallel operating environment from the OS and software layer as well as from a Parallel Storage Area Network (SAN) with GPFS and CSM.

Provided system administration of computational clusters running AIX and Linux.

Thorough understanding of clustering concepts and technologies across a variety of operating systems, software, and hardware platforms.

Perform Logical Partitioning and Dynamic Logical Partitioning of IBM pSeries Systems.

Setup and configuration of AIX 5.1 – 7.x, NIM server, and P4, P5, P6, P7 hardware.

HMC maintenance and upgrades from 6.x to 7.x.

Monitored, maintained, and supported system stability and performance.

Provided documentation for storage best practices and system administration procedures for routine and complex tasks.

Researched, designed, and built storage solutions that align with annual budget cost.

Worked with vendors to develop storage roadmaps which align with the Universities and customer demands.

ACS, Fort Lauderdale, FL (March 2003 to September 2007)

Senior Systems Engineer (AIX / Storage)

Responsible for the planning, installation, configuration, and administration of SPHERION’s 72 TB (SAN) and data storage systems (IBM F20 / 800 /DS8300, DS4300 /DS4800, EMC Symmetrics 8830, Celerra NAS and McData 6140 Directors and edge switches.

Played key role in SAN infrastructure migration thereby achieving substantial cost saving.

Planned and migrated entire SAN infrastructure from the McData 6040’s to 6140 Directors.

Platforms included AIX, standard WINTEL2003 and Microsoft 2003 Clusters.

Responsible for installation, integration, updates/fixes, migration, system administration of AIX systems for production and development systems.

Performed Logical Partitioning and dynamic Logical Partitioning of IBM pSeries Servers.

Production rollouts, Patch Management and Change Control.

Participated in p690 to p590 migration. VIOS configuration.

Provided reports to support capacity planning, track disk usage by application, and file system, etc.

Provided Storage strategies, which determine when and where to use different types of storage.

Interfaced with storage vendors to assure all SAN hardware and firmware is up to current levels, including client devices that connect directly to the SAN.

Provided 24x7 infrastructure support services for corporate and enterprise production systems (AIX and Microsoft platforms) along with storage infrastructure support services.

Champion Solutions Group, Boca Raton, FL (September 1997 to March 2003)

Senior Professional Services Engineer / Manager

Managed up to 10 services engineers spread across the east coast.

IBM Netfinity / xSeries server presales, implementation and support.

Microsoft Windows NT and W2K implementation and support.

Linux implementation and support (Red Hat, Suse, Caldera, Turbo Linux)

Principal SAN architect for Dalet Digital Media Systems.

Microsoft Windows NT/W2K clustering (File & Print, SQL, Exchange, Web servers).

Designed, implemented, and supported largest IBM Microsoft Clustered SAN for XM Satellite Radio.

Designed, implemented, and supported National Public Radio’s SAN infrastructure.

Server Consolidation utilizing VMware.

Provided Storage Area Network presales, implementation and post support for the following:

IBM FAStT 900/700/600/500/200 Storage Servers

IBM F2105-F20 /800 Enterprise Storage Server (SHARK)

IBM Fibre Channel Switches/Hubs and Netfinity Fibre Channel Hubs

Brocade / McData Fibre Channel Directors and switches

Tivoli SANergy - File Sharing Software

NSI Software - Double-Take real-time data replication and failover software

Conducted customer presentations/demos on IBM Fibre, SAN, switched technologies and clustering.

Achievements:

Awarded most profitable engineer (Champion Solutions Group)

Awarded employee of the quarter (ACS)

Awarded Certificate of Achievement, Hurricane Wilma (ACS)

Initiated mentor-ship program for the University of Miami, Miller School of Medicine

Training

NetApp NCDA Boot Camp

EPIC Ambulatory EMR

Compellent Storage Center Administration and Management

Implementing POWER6, Visualization and AIX 6.1 for POWER5/AIX 5L Administrators

IBM SAN Volume Controller (SVC)

IBM Total Storage DS8000 and DS6000 Implementation

IBM AIX 5L Systems Administer I:

IBM TSM 5.3 Implementation for Windows

IBM ESS Copy Services for Open Systems

EMC Enterprise Control Center 5.1.1 Workshop

Internet Security and Firewall Planning

IBM Network Station (Thin Client) implementation

IBM / Microsoft Clustering

IBM Router Configuration Workshop

IBM Cornhusker Training (High Availability 8 way clustering)

IBM eNetwork Firewall for Windows NT

IBM / Microsoft 2000 Data Center Clustering

Linux RedHat System Administration I &II

Linux RedHat Networking & Security

Legato LifeKeeper for Linux v4.1.0

Legato LAM for Linux

VMware ESX Server System Management 1.5

EXAct High Performance eServer xSeries Technical Training(x360/x440)

Certificate, NCS/LEN Systems Operator Course, GTE

Certificate, Nodal Operations Management Course, GTE

Certificate, Network Planners Course, GTE

Certificate, UNIX System Administration, Unisys

Diploma, Signal Operations Advanced Noncommissioned Officers Course, U.S. Army

Diploma, Basic Signal Noncommissioned Officers Management Course, U.S. Army

Diploma, Primary Leadership Development Course, U.S. Army

Certificate, Leadership Development Training, U.S. Army

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