Customer Service Office Staff

Cynthia L. Wilson

**** *. ******* **., #***, Orlando, FL 32811 407-***-**** Cell 407-***-**** Office ****************@*****.***

Career Highlights

DIRECTOR CLW FUNDRAISING CONSULTANTS, LLC FEBRUARY 24, 2015 - PRESENT

Provided consulting services to Orlando Community Arts, Inc. (Designed custom sponsorship brochures, marketing materials and company leads.)

Provided consulting services to Bridges to America, Inc. (Designed custom sponsorship brochures, marketing materials.)

OFFICE MANAGER CITY OF ORLANDO OCTOBER 1, 2014 – FEBRUARY 23, 2015

Served as Office Manager for the Office of Communications and Neighborhood Services, City of Orlando. Manage internal staff relations. Provided administrative assistance to the Director of the department. Coordinated schedules, appointments and meetings.

Exceeded fundraising goals in support of the Mayor Buddy Dyer Neighborhood & Community Summit 2014. Established and monitored procedures for records and accounting.

Exceeded attendance goals of the monthly Community Connections Workshops through personalized invitations, phone calls and follow-through.

Coached, mentored and disciplined office staff. Coordinated office staff activities to ensure maximum efficiency. Assigned and monitored clerical, administrative and secretarial responsibilities and tasks among office staff.

AIDE CITY OF ORLANDO AUGUST 4, 1997 – OCTOBER 2014

Served as Aide to Commissioner Ernest Page and Commissioner Samuel B. Ings of District 6, City of Orlando for over four terms (17 years.)

Managed constituent’s enquiries by phone, in writing or in person. Prepared and managed correspondences, reports and documents. Drafted hundreds of Resolutions and Proclamations for District 6 Commissioners that were presented before City Council and community events. Organized travel arrangements. Drafted meeting agendas, supplied advance materials, took minutes and executed follow-up for meetings and team conferences. Implemented and maintained office systems.

Successfully coordinated over 13 yearly community events, including but not limited to the Red Tie Golf Celebrity Extravaganza Fundraiser, “Eggcellent” Kids Health Fair and Easter Egg Hunt, Remembering Haiti “The Earthquake”, Seniors Spring to Health Fair & Bingo Tournament, Junteenth, Crime Prevent Awareness Walk, Kid’s Health Fair & Back-To-School Supplies Giveaway, Walk for Peace and Job Fair and Seniors Gospel Thanksgiving Concert. I monitored all activities, ensure staff is on task and made sure attendees enjoyed their experiences. I helped raise over fifty thousand dollars for the 2014 Red Tie Golf fundraising event.

Authored newsletters for the Commissioner’s website and submitted news articles to the Orlando Times.

Maintained a positive rapport among District 6 Homeowners Associations Presidents and Citizens for Neighborhood Watch Block Captains.

Trained, coached and mentored four employees, one of which is currently serving as Aide to Commissioner Samuel B. Ings.

Certificates of Achievement/Awards

February 2015: Recognition of Achievement for Exceeding Mayor Dyer Summit Fundraising Goals

August 2014, 2013, 2012 and 2011: Recognition by Commissioner Samuel B. Ings, Achievement for the success of Red Tie Celebrity Extravaganza

August 4, 2012, Recognition by Mayor Buddy Dyer and City Council, 15 years of dedicated service.

July 30 2006: Recognition by Commissioner Samuel B. Ings, Distinguished Service Award

Skills

Familiar with Microsoft Office (Excel, Power Point, Publisher, Work and One Note) Proficient with Word Press.

Adept at executive and administrative support functions such as record management, complaints handling and customer service.

Possesses excellent customer service, interpersonal and management skills.

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