Manager Project

Cindi M. Stahl

**************@*****.***

410-***-**** (mobile)

Summary

Over 20 years of experience as a proven project and product manager with experience leading

development efforts and launches of multiple mission-critical business initiatives

Have a solid track record of managing all aspect in the project management lifecycle, from initial

planning through scope, resource allocation, execution, and closure

Led the implementation of new processes, products, and systems while demonstrating a strong

dedication to quality control and management, with a focus on introducing procedures and standards

that guide organizational excellence

Adept at training and mentoring team members in best practices for timely, cost-efficient project

delivery

Winner of Aerotek IT Partnership award for my work on the Automated Hours Collection System

Project

Education

Temple University, Philadelphia, Pennsylvania

Bachelor of Arts, Psychology

Training Courses

PMP Boot Camp - Cheetah Learning

Project Management Masters Certification - Cheetah Learning

Experience

December 2013

to June 2014

March 2012

to January 2013

T. Rowe Price, Owings Mills, MD

AXIS Reporting Project Management, contract

Worked across departments to identify business requirements and reporting functionality specific to

the AXIS workflow system. Job duties included:

Collaborating with department management to identify reporting needs and provide requirements to

technology team,

Consulting with the Technology team throughout the development lifecycle and validation.

Implementing a report request and prioritization process

Development and management of tracking mechanisms to measure effectiveness of reporting

delivery

Provided functional consulting to business users including assistance in identifying reports that

would provide them with the metrics needed to manage their teams and guidance on how to use the

Business Objects tool to run AXIS reports.

Compiling documentation of requirements for Management reports of workflow processes,

throughput volumes, productivity, time tracking chargebacks and other key metrics required for

supporting strategic decisions and resource planning

Delivering group training on how to run AXIS Reports using Business Objects

Software/Languages: AXIS-Publishing Software, Business Objects, Tableau, Microsoft Project,

SharePoint, Microsoft Office

Web Browsers: IEvIO, Mozilla Firefox, Google Chrome

Remedi SeniorCare, Baltimore, MD

Customer Systems Implementation Manager

Coordinated and managed activities related to the preparation, training, deployment and support of

various customer-facing systems.

Managed multiple projects concurrently, Responsible for preparation of complete project plans and

regular status updating to customers/clients and senior management

Resume of Cindi M. Stahl

Page 2 of3

November 2007

to March 2009

Worked with leading Electronic Record (EHRlEMR) vendors to integrate Remedi SeniorCare

Connexit Electronic Order Entry System with proprietary EHRlEMR systems using SDLC

methodologies

Directed product implementation for 15 clients, a 300% increase from previous year, including pre-

implementation planning, staff product training, on-site go live support and system ownership

handoff

Software Languages: Remedi Connexit RX Electronic Order Entry Software, MDI Achieve ERR,

ADL Data Systems EMR, Answers on Demand EMR, cueShift EMR, American Data ECS EMR,

HealthMEDX Vision EMR, PointClickCare ERR

Technologies: HL 7 (Health Level Seven International), NCPDP (National Council Prescription Drug

Program)

Sylvan Learning Center, Baltimore, MD

Center Operations Applications Manager

Coordinated development, testing, and implementation of2 key client/server applications for all

Sylvan franchise centers. as well as taking an integral role as in-house project manager on major

projects such as new assessment tools and the multimillion dollar "Learning Center of the Future"

initiative

Managed multiple projects concurrently, Responsible for preparation of complete project plans and

regular status updating to customers/clients and senior management

Led the teams of software developers and quality assurance engineers in delivering application

features and functionality according to specifications and quality standards

Streamlined development processes by introducing Agile Software Development Lifecycle (SDLC)

methodologies, including scope control, budgeting, UAT, and pilot management

Eliminated a large number of support issues and improved rollout for application bug fixes and

enhancements by establishing a quarterly release strategy

Delivered end-user training and release notes for each quarterly release

Significantly reduced customer complaints through adoption of realistic planning methodologies and

enhanced communication that aided in managing stakeholder requirements and expectations

Software Languages: EOS, education tracking software written in Visual Basic, SYMPLICITY,

scheduling and accounts receivable software written in C#, Microsoft Access, Excel, Outlook,

PowerPoint, Project, SharePoint, Visio, Word

Web Browsers: IEv9, Mozilla Firefox, Google Chrome

June 2000 Allegis Group, Hanover, MD

to November 2007

Application Solutions-Time & Expense Team Service Project Manager Jan 2006 to Nov 2007

Participated in business plan development, budget administration, resource planning, and quarterly

business analyses.

Evaluated new work requests against existing projects in order to assign priorities, cost the projects,

and allocate resources.

Defined product support SLAs with both team and business partners.

Drove effective resource allocation and utilization through advance planning for projects, which also

allowed managers to anticipate any need for contract personnel.

Collaborated on developing job descriptions and personnel selection

PMO-Project Manager Jun 2000 to Jan 2006

Managed multiple projects concurrently. Tracked schedule, spending and performance

Responsible for preparation of complete project plans and regular status updating to

customers/clients and senior management

Delivered RFPs and selected appropriate vendors. Ensured necessary services, equipment, and

personnel for all initiatives by maintaining relationships with various third-party vendors

Developed test plans and tracked results for new products

Collaborated on development and delivered training for new product

Resume of Cindi M. Stahl

Page 3 of3

October 1995

to June 2000

Notable Projects include:

Introduced custom invoicing capabilities for 30,000 customers by leveraging PeopleSoft to create a

flexible online system capable of generating invoices in multiple formats.

Instrumental in generating $6-8 million in monthly revenue as a result of a project to transition

government security clearance information to a federally-compliant protected subnet. This resulted

in continued status as an eligible vendor, enabling placement on secure government projects

Lowered the run rate by $4 million within one year by spearheading migration from direct attached

storage to network attached storage

Led creation, development and deployment of Automated Hours Collection System an integrated fax

time capture, payroll and invoicing software product for Aerotek, Inc. This tool was later deployed

to three additional business units and expanded to include web entry and file upload portals

Received the Aerotek Partnership Award (2004) and nomination for the IS Vision A ward (2005).

Software/Languages: RightFax, BizTalk, Kronos, Teleform, PeopleSoft, Workflow Rules Engine,

OnBase, First Data Ecomrnerce and Credit Card Processing, NISP

Operating Systems: Linux, Windows

Symphony Health Services, Sparks, MD

Support Services Manager

Promoted to coordinate Tier I and II technical support for company-wide enterprise applications

Led a team of help desk specialists, application specialists, and production control staff in

configuring and maintaining systems

Deployed new hire equipment and recovered systems from retiring personnel

Monitored and managed team performance. Provided new hire training and mentorship.

Enabled real-time solutions delivery by launching the current support delivery model.

Introduced statistical reporting and analysis capabilities, which spanned utilization, first-level

resolutions, and trend tracking.

Product Manager

Configured deployed and maintained the primary company billing and accounts receivable

application. Ensured software functionality and availability for 3 business lines, 75 employees, and

$300 million in annual revenue.

Received a promotion to Support Services Manager.

Drove integration of acquired businesses, including facilitating merges into existing units and

providing structure for reporting and financial interfaces.

Ensured compliance with changing corporate financial standards by managing a complete rewrite of

the financial reporting program.

Software/Languages: Infmium, Mestamed, SupportMagic, WorkPlan

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