Customer Service Manager

Olivier (Liv) Malmed

**** ********** **., ****, ** 89511 775-***-**** *********@*****.*********:*********@*****.***

mailto:*********@*****.***

Objective: Obtain a position in which my supply chain experience in procurement, planning and logistics can be applied.

Experience: Self employed Reno, NV

Consultant, for a Distribution Center client January 2015 to Present

●Created Standard Operating Procedures including a proven method for ordering shipping supplies.

●Established processes for receiving, put away and cycle counting.

●Improved Inventory Accuracy with a locator system, IT enhancements and employee training.

IGT (International Game Technology) Las Vegas, NV

Supervisor, Materials Management July 2012 to January 2015

●Maintained an Inventory Accuracy above 98% within the Parts Distribution Center for over 16,000 part numbers. Responsible for the Cycle Count program and the picking of materials for Production.

●Supported the Director of Operations and Planning Manager by implementing a Material pull system to support the manufacturing of slot machines. Process Improvement tools were used to streamline, eliminate wastes and improve flow from the warehouse to the point of use.

●Successfully managing 25-35 assemblers, material handlers, technicians and coordinators. Significantly improved morale, motivation and productivity for the Production Support Operations.

Vitamin Research Products Carson City, NV

Lead Buyer/Planner April 2008 to May 2012

●Negotiated and placed purchase orders with suppliers and manufacturers of nutraceutical ingredients. Realized an annual cost savings of $100,000 for over 600 raw material item numbers.

●Supported the Vice President of Manufacturing and the Master Planner Scheduler by generating manufacturing orders. Weekly production schedules were initiated using the Material Requirements Planning system. Production areas included are pharmacy, encapsulation, and packaging.

●Successfully managed, and reduced, the number of raw material suppliers from 200 to 100. Implemented supplier performance reviews and maintained an approved supplier list.

EE Technologies Reno, NV

Materials Supervisor May 2006 to February 2008

●Planned, directed and coordinated the storage and distribution operations in support of production. Supervised Receiving, Storing, Kitting and Shipping.

●Improved the export management systems for supporting international operations.

●Developed a high performance team with training, accountability, and motivation. Improved productivity of Material Handlers using process improvement tools.

Arrow Electronics Reno, NV

Production Supervisor September 2004 to May 2006

●Managed the day to day functions of departments within a value added center to ensure productivity and quality goals were achieved for Global Programming Services.

●Responsible for hiring, performance management/developing, and coaching of 35-40 associates, including disciplinary counseling and termination.

●Improved efficiency of production processes using Lean Tools as a Project Manager.

Snap-on Tools Carson City, NV

Warehouse Supervisor November 2002 to February 2004

●Supervised 10-15 associates performing such duties as Customer Service, Inventory Control, Cycle Counting, Replenishment, and New Tool Returns in addition to all receiving, inventory, and shipping discrepancy resolution.

●Strengthened supplier relationships using Snap-on Tools Continuous Improvement methods for worldwide manufacturing, distribution and supplier facilities.

●Worked closely with management team to accomplish goals and objectives for the distribution center; responsible for meeting key performance indicators for inventory accuracy and productivity.

mailto:*********@*****.***

mailto:*********@*****.***

Pacific Scientific Energetic Materials Company Hollister, CA

Danaher Business System Manager October 2000 to October 2002

Process Improvement Facilitator

Pacific Scientific Energetic Materials Company Hollister, CA

Buyer/Planner October 1997 to October 2000

Altera Corporation San Jose, CA

Sr. Logistics Supervisor February1996 to October 1997

Apple Cupertino, CA

Logistics Supervisor May 1988 to February 1996

Jobs Unlimited (Temporary employee) Cupertino, CA

Logistics for Motorola and Apple September 1984 to May 1988

Education: State University of New York, College at Buffalo

BA Degree in Political Science 1984

De Anza College

Certificate of Completion in Purchasing 1990

Certificate of Completion in Supervision and Management 1991

Certifications: Six Sigma Green Belt (IGT)

SAP super user (ERP system)

Jeeves super user (ERP system)

Leadership Development 1.0/2.0

Communicating with Diplomacy

Management Action Program

Lean Techniques/Process Improvement tools

Danaher Business System Boot Camp

Instructional Techniques for New Instructors (Train the Trainer)

5S (Visual management)

Change Management

Value Stream Mapping

Danaher Material Process (Kanban)

Standard Work

Transactional Process Improvement

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