Engineer Support

J Chad Ward

PROFESSIONAL EXPERIENCE

Time Warner Cable Charlotte, NC

Sr. Systems Engineer II

March 2015 – Present

Responsible for VOD programming, trouble resolution, escalations, builds, operations and maintenance of infrastructure systems, applications and equipment used in the provisioning and delivery of Interactive Video and Application Services including provisioning servers, video-on-demand server and storage arrays, reporting databases, entertainment and information applications, back-office integration systems, monitoring and management tools. Work with cross Platform teams and vendors to retain performance stability in the integrated infrastructure. Utilize multiple tools in a VMware heterogeneous environment and Cisco UCS via CIMC and EC.

Provide infrastructure application performance support for change management, implementation of upgrades, O/S, system, video DB, Set Top Box, Mobile Device provisioning, storage performance, optimization support and monitoring. Maintain and Systems administration of video source mapping, content encryption, and channel lineups for digital services while maintaining analyzing reports for storage and system capacity reliability based on Time Warner Cable Video Guidelines and procedures. Engineering support for Cisco Draco, DNCS, RCAS, VSM, Cicso USRM, CDSM/Vaults/Streamers, ADS, TSB, MBO, ETAG Streamer, Sectamus. Support all Regions:PacWest, NYC, Texas, Carolinas, Midwest, and Northeast.

TIAA-CREF Charlotte, NC

Sr. Security Engineer

Sept 2014 – Nov 2014

Information Security Technology technical policy and enhancements.

Network Security, Security Operations, and Security engineering.

Engineering and support of Information Security Technologies including SIEM, Application Security, Vulnerability, and other systems.

implemented configured and maintains radius in the LAB/Dev environment and push to production, this was used for security appliance

installed and configured freenas for backend for vmware datastores for Dev Enviroment

RSA archer Lead Security Engineer for Support

Tibco spotfire Sr Security Engineer for support

IT Security Data Warehouse

Bank of America Charlotte, NC

Senior Systems Administrator, Senior Systems Architect engineer for e-commerce, Lead System Admin for Shared Technologies

Nov 2011 to Sept 2014

Build servers, physical and virtual, built configured and maintain clustered servers (RedHat RHEL 4-7), Symantec, Oracle RAC, forklift servers, closed Data centers.

Assisted and configured palo alto PA-7000 for dmz project

SAN and NAS admin Netapp, Hitachi, HP, and EMC. Security audit remediation’s

Change control coordination for different projects

Unix(AIX, Solaris), Linux( RHEL 4-7),, VMware, windows Physical and Virtual Decom admin

Maintain current systems and rolled out project next gen server, work flow

Researched tested and implemented monitoring solution

Integration with teams between hybrid cloud chp environment (IaaS, PaaS,BaaS and SaaS)

Implemented scripts windows: powershell, wsh,vb, linux: bash, perl, ksh for sql, backup, systems, and applications

Maintain and manage an operational Windows and Linux environment consisting of physical and Virtual systems in cloud environment

Implemented SSO for jira and jenkins, load-balancing wip, set up FDNS, upgraded and maintain web services on both iis and apache

Work with Developers to architect and enhance applications

Monitor system performance and plan for future capacity and scaling.

Architected, implement, and was Database administration test,qa,prod and hot spare,of sql 2008, two x 2 node sql cluster with mirror between cluster

24/7 support of production systems

HP Andover, MA

Senior Systems Integration Engineer Storage Works Division X9000 family ibrix,

Sept 2011 to Nov 2011

Performed integration task as tier 4 support engineer for Linux and storage

Implemented RedHat cluster 4-16 nodes server, installed and configured nfs and cifs for clients

Integration task include configuring HP 3par, HP XP 24000, lefthand, nexsan, eva and msa x9300 gateway appliance,

Integrate x9720 into client location

Integrate x9320 into client location

Troubleshoot and remote support for clients

Troubleshoot c7000 blade chassis, flex10, sas controllers,

SPX Charlotte, NC

Senior Network Administrator / Senior Linux Administrator / Senior Windows Administrator

August 2010 – July 2011

Performed Enterprise task as tier 3 support for windows, Linux, VMware, and SAN Admin

Lead team to P2V 900+ Linux and windows to VMware vCenter Server

Performed migration from of Notes to Exchange 2010

Implemented Microsoft LYNC 2010 enterprise worldwide VOIP

Assisted security team implementing EIQ, Landesk

SharePoint 2010 conversion

Implemented Red hat SAT server, installed and added all client servers

ZENworks to patch LINUX SUSE

Zenoss monitoring implemented

24/7 on call worldwide

Assisted network team trouble shooting firewall /routing /switches /Cisco ASA

Set up BIND server for name resolution between business units in the DMZ

Assisted consolidating 25 active directory domains into 2 domains started 2008 DC upgrade still and 2003 native

Deployment of Windows 7 Enterprise to thousands of clients and still upgrading over the next 6 months

Built KMS key management server

Deployed Office 2010 to all 20,000 systems within 1 months’ time

Windows patching for all Servers through process and procedures of implementing to first test systems, DEV, QA, Prod, and Templates

Manages HP EVA 3000/4000/8000, and HP StorageWorks XP20,000/24,000

Maintained HP data protector backups, restores and reports for SOX’s audits

Duke Energy Charlotte, NC

Senior Network Administrator / Senior System Programmer / Lead Linux administrator, Lead Windows administrator, Senior Security and Oversight Administrator

October 2005 – June 2010

Senior network administration included being the lead person of infrastructure design lead troubleshooter and worked on consolidation project and main responsible for the security and oversight of the EMS Energy Management System (the grid)

Implement trusted Active Directory FIPS 800.53 GPO, 2003 functional level, later 2008 functional level

Citrix and VMware implementation and normal administrator duties once in maintenance mode (ask if you need version)

VLAN segmentation, SCADA Control network admin for five states

Implemented both SOX and NERC CIP compliance in my business unit

Design, implemented and administered log aggregation servers for CIP compliance

SME for windows and Linux patching (Shavlik netchk, MOM for monitoring WSUS,

SME for Antivirus (McAfee) and malware protection for SCADA and non SCADA systems

Setup Mirroring administration and clean room process to get files to trusted networks

Implementation recently of Windows server 2008 R2 and windows 7 over the years I have administrated and main troubleshooter for Windows 2003 (all versions) and Windows XP and yes even windows 2000

Lead Linux admin for converting various Linux OS to a standard OS of RHEL3, 4,5

HP administrator for C class blades and DL series

HP StorageWorks SAN administrator

Coordinated Tivoli backup with other operational group

Lead firewall (Checkpoint), network (Cisco 6500), and Window, Linux, and Unix troubleshooting

Symantec Net backup admin (design, implementation, and maintenance)

Red hat Satellite server and proxy servers admin

Main Microsoft SQL server 2005 DBA on Microsoft cluster.

Scripting skills (BASH, PERL, WSH, Power Shell)

Avery Dennison RIS Division Westlake Village, CA

LAN/WAN/VPN Network Administrator

October 2003 - June 2005

Network administration of a distributed network and would assist helpdesk team when they needed extra hand or needed to troubleshoot a problems.

Implement Active Directory (converted 2000 native to 2003 functional level)

Troubleshoot and resolve hardware and software problems on workstations.

Daily data backup of servers (disaster recovery) (Veritas, Arcserve)

Tech support for Macintosh computers

Purchase of new computer equipment.

Setting up servers and workstation at head office and satellite offices.

Trouble shooting network problems and upgrading and maintaining network systems

Implement service packs and patch updates on servers and workstations.

Procurement of IT Hardware and software

Support the GOCA team setup and oracle DB server

Support the BCG team when needed

Maintain an update System inventory of network equipment and both MAC, PC, and Windows NT 4.0, Win 2000 and Win 2003 Servers

Developing a (CMS) Call management system.

Security Remediation for all workstations and servers.

Sarbanes Oakley requirements implementation

Ascar Business Systems Glendale, CA

February 2001 - September 2003

Administration of systems within the business and customer business critical systems, converting Unix application to Linux OS and later windows

Administration/ Remote Administrator of 200+ SCO UNIX Open server, UnixWare.

Work on everything from Hardware to administrating the network

Built UNIX, Linux, and Win2k Server and Implementation into client networks, Installed Multi Language programs on above platforms

Linux Administration and support

Spectrolab, Inc. Division of Boeing Sylmar, CA

Help Desk /Assistant LAN Administrator

January 2001 - March 2001

Junior level help desk support with small team so were always busy assisted and senior LAN administrator with task at hand.

Help Desk Support LI and LII for 600+ Clients

Implementing Win 2000 Professional into the Network

Setting up User Manger, SAP, Analyzing, and Event Viewer

Troubleshooting earlier models 66Mhz and their OS

Set up 8 new Compaq machines per hour with KVM switch

Best Data Products, Inc Chatsworth, CA

Assistant Broadband Business

January 2000 - January 2001

Assisted IT director with design and manufacturing broadband equipment from OEM companies in Taiwan and ROC and technical support for products, and was the lead desktop support internal to company.

Broadband Business Development, Cable & DSL Technical Support L1,L2, L3

Help Desk Analyst Level I and II,

Internal Help Desk Assistant Coordinator

Helpdesk and Desktop support for Laptops, Compaq computers, and HP Printers

Installation, troubleshooting, and upgrade of software and hardware

Internal PC moves, network connection, TCP/IP setup

Imaging PC’s and Laptops with Ghost app

RMA, Sales, QA

DOCSIS Certification Process

Webmaster for www.bestdata.com

Go2Broadband Project Extranet business developer

Web Server Migration from Unix digital 3 Sever to Advance server 2000

Helpdesk and Desktop support to troubleshot software & hardware (terminals, printers, PCs) by telephone and in person. Wrote tutorials and quick reference binders

Cable Modem Installer / PC Tech / Help Desk Analyst Level I and II Newbury Park, CA

January 2000 - January 2001

Duties were to build servers at head office and then go and implement at location and install cable modems at customer homes and also troubleshoot customer’s issues.

Cable Modem Installer

PC Technician built 2000+ computers for VCCCD

Setup Networks / Built Server

Worked in a team environment to resolve customer desktop, laptop, and peripheral problems.

Responsible for installing, configuring, troubleshooting, and upgrading hardware and software.

Provide daily network administration by setting up user accounts, e-mail accounts, and various programs.

Install, configure, and upgrade new workstations and PCs as needed.

Travel to numerous sites in the Greater Los Angeles Area troubleshooting network problems, maintaining PC software and hardware, and providing user assistance.

Day to day routine check and maintenance of server backups.

Responsible for monitoring and management of Novell and NT servers.

Extensive troubleshooting of hardware problems

EDUCATION

University of Phoenix

Doctorate, Organizational DM/IST Doctor of Management in Organizational Leadership with a Specialization in Information Systems and Technology

(In progress third year, Dissertation is on cyber security)

University of Phoenix

M.B.A., Information Technology and Technical Management, June 2006

University of Phoenix

B.S., Information Technology, specialty Network and Telecom, January 2004

Moorpark College

A.S. Environmental Science

A.S., Environmental Studies, January 1995

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