Management Engineer

Muhammad Noman Khan

A-** Habib Apartment Block **-D/2 Gulshan-e-Iqbal Karachi Pakistan

+966*********, **.*****@*****.***/ Skype ID: KhanMuhammadNoman

Core Network Signaling and Roaming Consultant

(Customer experience management for CS, PS, LTE &Messaging Products, Solution and Services)

More the 7+ years of experience in Telecommunication industry including End to End Telecom Core Networks Products, Solutions and Services (Mobile CS Core, LDI NGN Core, International Roaming (CS/PS) and Messaging services) along with Project Management Professional (PMP) PMI trainings.

Switch Engineering, Network Planning, Integration, Operations and Optimization of CS Core and next generation networks with expertise on Huawei Core Networks MSOFTX3OOO (ATCA MSC), UMG8900, HLR9820, STP SG7000, SBC SE2600, NSN Core DX200, ZTE Core nodes and GENBAND Sofswitch and SBC core elements.

International Carrier Traffic Management and Monitoring/ International Gateway, Operation and maintenance of C4 & C5 Voice services.

I have done successful interconnection projects with different LDI/OMOs/International Gateway Operators and Roaming partners e.g. AT&T, BELGACOM, TATA, DU, VERIZON, TELENOR, PTCL,WATEEN, TELECOMITALIA, QWEST etc.

Dealing with different partners and International Gateway Operators for successful interconnection and after that traffic management and monitoring. Dealing for capacity management.

Expertise in facilitating organizational growth, project management, managing engineering and operations, strategic and infrastructure network sourcing, planning, execution, and capacity management.

EXPERIENCE OVERVIEW

1.Saudi Telecom Company STC– Core Network Signaling and Roaming Consultant (CS/PS)– February 2014 to date

2.Telenor Pakistan – Core Integration & Operations Specialist– October 2012 to February 2014

3.Ufone (PTML) – Senior Executive Engineer Core Networks NSS Operations – April 2012 to October 2012

4.Sido Telecom Inc – Network Engineer Voice NOC – June 2009 to April 2012

5.Adamson’s Engineering PVT Ltd – OFC O&M Engineer & Project Coordinator– June 2008 to June 2009

PROFESSIONAL TRAINING

1.Project Management Professional (PMP) PMI

2.CCNA

PROJECTS

CS Core Networks Swap project à Telenor Pakistan

TDM to NGN Core networks swap project à Telenor Global Services Oslo, Norway

NGN LDI Core Network swap project à Telenor Pakistan LDI TLC

End to End 2G, 3G and 4G LTE International Roaming à Saudi Telecom Company STC

PROFESSIONAL SKILL SET

Technical

Telecom GSM and Fixed Core Network, Products, Solutions and Services.

Management

Program Management, Risk Management, Cost Management, Scope Management, Time Management,

Quality Management, Resource Management, Customer Relationship Management.

EDUCATION

Bachelors of Engineering in Telecommunication - Hamdard University, Karachi, 2008

Semester & Final Year Project

My Final Year project was on thesis based on SS7 Signalling Networks and Protocols. In this I have explain the working and actual architecture of signalling links and communication between networks. (SSP, STP, SCP) OSI Model Layers.

My semester project was on Radio Frequency Identification (RFID). This is an advanced system of automatic attendance of staff of any organization by showing their Cards.

PROFESSIONAL AFFILIATIONS

Pakistan Engineering Council, 2008

DETAILED PROFESSIONAL EXPERIENCE

Organization: Saudi Telecom Company STC Date: February 2014 – To date

Role: Core Network Signaling and Roaming Consultant Location: Riyadh, Saudi Arabia

Working as a consultant in International group to assist on Core network Signaling and International Roaming products, solutions and services for Mobile CS Core/PS Core, NGN IGW Core, International Roaming LTE and A2P/P2P messaging services.

Defining IREG Processes for testing of IR24, IR32, IR35 and IR38 for (Camel, Postpaid, GPRS, LTE).

Datafill of SCCP Signaling and Roaming partners technical details.

Perform International roaming and signaling tests on Huawei and Ericsson Core networks for both CS Core, PS Core and Messaging services. Huawei CEM and SEQ Analyst. Signaling surveillance (e.g. OSIX, GRQ).

Working on Customer Experience Management (CEM) to deliver best services to our customers. Direct interaction with customers and providing solution to them for the products and services they are using.

Handling all end to end KPIs related to International global services signaling, roaming and SMS.

Working with all stakeholders for End to End 4G LTE Roaming connectivity design, implement and Operations of HSS, MME, DEA along with coordination with IPX provider.

IPX service management and interconnection with external market, operators and peering partners.

Handle worldwide roaming partners (500+ Operators) and customer complaints for all existing 2G, 3G and 4G LTE international roaming services.

Working on Sigos for testing, troubleshooting and reporting.

SCCP Signaling management with OMO's for Roaming services along with IGW signaling and definition.

Investigate and troubleshoot issues related to international global CS/PS and A2P SMS services.

Working on SS7-MAS and Huawei CEM & SEQ analyst Platform (Call trace, Network Monitoring, Signaling Link Status, MAP operation reports, CS/PS and SMS).

Working in close coordination with all stakeholders/departments (IR, IN, VAS, MTAC, Design and Marketing) and external bodies (RP, GRX, IPX, Syniverse, BICS, SAP/Ameex-SMS HUB) for smooth process & integration for new services.

Monitoring & analysis of ISUP, SCCP, TCAP, MAP, CAMEL & GPRS faults in STC GSM network.

Detect, Study, Analyze and escalate any Steering mechanism used by RP’s via SS7-MAS and Huawei SEQ Analyst. Study daily Roamer Reports, SMS Reports and trends summary reports and analyze any abnormalities for sudden drop/increase in Roamers or any failure of Roaming service.

Monitoring and Analysis of key Roaming SLA and KPI’s.

Organization: Telenor Pakistan Date: October 2012 – February 2014

Role: Core Integration & Operations Specialist Location: Islamabad, Pakistan

Mobile CS Core (Telenor Pakistan):

Responsible for managing Nokia (R4 MSS & MGW) in the network.

Responsible for Swap from NSN Core nodes to ZTE Core nodes in Telenor nationwide network.

Working on Huawei STP SG7000

Perform Network Optimization through observation of performance and statistics reports.

Troubleshooting day to day problems.

Perform Routine Maintenance tasks, Database audits etc.

Core KPI monitoring and troubleshooting in case of degradation from benchmark values.

Ensuring delivery of Core KPIs of MSS/STPs/NgHLR while working with different Stakeholders.

Installation, monitoring and acceptance of new network elements.

Integration and operations of entire Core Networks.

BSC Rehoming activities.

NGN IGW Fixed Core(Telenor Global Services):

Expertise on Huawei ATCA MSoftx3000 and UMG8900, SBC SE2600, M2000 and OSIX.

Working as project lead for TDM to NGN migration from NSN Core to Huawei ATCA platforms.

BoQ, HLD and LLD design and verification.

Responsible to provide expertise in NGN Core Network Design, Panning and Engineering activities.

Perform Study, Analysis and Identification of NGN network infrastructure requirements. These include Expansion & Optimization, Technology upgrade & new functionalities.

Perform feasibility Studies for new products related to International Voice & Fixed Voice within the NGN C4 & C5 domain and assess the impact of new products on existing network and platforms.

Propose Optimization and modification of existing and new services provided through the International Gateway & C5 Network.

Draft RFI and RFP documents for new Core Network systems and evaluate offers based on technology, capacity and cost.

Coordinate the design and implementation of new products with Commercial, Vendors, IT and Operational departments.

Ensure that Quality of Service is well maintained further to network evolution and after services are launched.

Drive development of core network engineering practices with a strong focus on cost efficiency and network performance.

Manage and report projects & develop Operational plans. Preparation of reports & procedures related to core network.

Provide help in trouble shooting in case of major issues.

Traffic report analysis & routing modification for International destinations Co-ordination with Vendors, NOC, International Carriers, National Operators, IT & Marketing department related to C5 Fixed Network & International Gateway Network.

Responsible for making successful Interconnects with GSM Operators and International Gateway Operators.

Monitoring the KPIs reports and optimization of the network with respect to performance and capacity.

Supervising the team for network design and taking correct steps to optimize the network to maintain the KPIs.

Receive requests from worldwide GSM operators for GSM International Roaming SS7 links.

Organization: Ufone (PTML). Date: April 2012 – October 2012

Role: Senior Executive Engineer Core Networks NSS Operations Location: Karachi, Pakistan

Worked on Huawei MSOFTX3000/UMG8900/NG-HLR9820/SG7000 including ATCA MSCs.

Network monitoring and troubleshooting of core network. Making successful call switching and routing.

Operations and maintenance of HUAWEI Soft Switch and Universal Media Gateway (Msoftx3000 and UMG8900), STP (SG7000), HLR (HLR9820) and HUAWEI Voice Mail Server and MCN (UAP8100).

Alarm Surveillance of Msoftx3000, UMG8900, SG7000 and HLR9820.

TDM, BICC, ISUP, SIP connectivity.

Analyzing MAP, CAP/INAP, ISUP, BICC, M3UA traces to diagnose and rectify calls failures & other Issues.

Making and ensuring proper connectivity with BSCs to MGWs, MGWs to MSCs, MSCs to LDI operators, OMOs and PTCL.

Database Implementation (Trunk Offices, BSCs, Signaling Links, Circuit Addition/Dilution, LAC & Cell IDs) on Msoftx3000.

Maintaining network KPIs and QoS.

Making new interconnection with different LDI and other mobile operators and PTCL.

Capacity planning, Trunk and E1s expansion as per the requirement.

International traffic routing and switching. Conducting testing of international connectivity and maintaining QoS.

CSR monitoring and rectification of call failure.

Generating statistical reports of trunk utilization, SMS traffic, Voice signaling traffic from iManager2000.

Responsible for Database management and configuration of Roaming Partners in HUAWEI Soft Switch (MSOFTX3000) and implementation at SCCP carrier end.

Responsible for SCCP form verification and implementation at our SCCP Carrier.

Organization: Sido Telecom Inc. Date: June 2009 – April 2012

Role: Network Engineer Voice NOC Location: Karachi, Pakistan

Responsibilities:

Worked on Softswitch XIPX and GENBAND (Nextone RSM) NGN Softswitch and SBC.

International Carrier Traffic Management and Monitoring. International Gateway.

Dealing with different partners and International Gateway Operators.

Network Monitoring, Troubleshooting, Traffic handling and management.

Statistical records Average Seizure Ratio (ASR), Average Call Duration (ACD), Post Dial delay (PDD).

Creating and solving trouble tickets.

Planning and Implementation VoIP interconnect through CLI and iView between VoIP carriers. Responsible for establishing interconnect on SIP or H.323 protocols and troubleshooting of them for keeping proper signaling also worked on several protocols such as UDP, RTCP, RTP, etc.

Routing and Switching of VoIP calls (LCR based routing, special routing).

Remotely manage routes, carriers, configure VoIP soft switch, Invoicing.

Troubleshooting both at customer’s and provider’s end, keep an eye and maintain the QoS of different routes etc.

QoS à Latency, Jitters, Packet Loss, Post Dial Delay PDD, Bandwidth.

Protocols: SS7, SIP, H.323, wireshark traces. Switching Networks.

H323 à Gateway, Gatekeepers, RAS messages, Call signaling messages, RTP messages.

SIP à server’s messages. (SDP, RTP).

Codecs à g729r8, g729br8, g723r63, g723ar63, g711ulaw, g711alaw

Media Gateway Protocols à MGCP.

CDRs compiling. Backup of MSCs.

Organization: Adamson’s Engineering PVT Ltd Date: June 2008 – June 2009

Role: OFC O&M Engineer & Project Coordinator Location: Karachi, Pakistan

Responsibilities:

Worked on Wateen telecom OFC projects.

Plan site rollout project to meet target on time.

Plan OFC project to meet target on time.

Manage quality to ensure proper functionality of network.

On site handling issues and dealing with customers.

Worked on fiber optic projects laying 1000 Km of fibers from end to end connectivity. I manage all this by coordinating with customers and managing the quality of work and after successful OTDR testing we handed over. Careful splicing and jointing to make successful otdr testing.

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