Customer Service Sales

Gerald J. Nerad, jr.

**** ********* **** **** ****, NC 28227 704-***-**** ************@*****.*** https://www.linkedin.com/in/jerrynerad

Proficient, versatile, and intrinsically motivated professional with broad experience in commanding a wide range of business operations, including facility and project management, cost analysis, and business development. Proven record of success in development and implementation while ensuring a strict adherence to fiscal and scheduling constraints. Highly adept in initiating strategies essential to improving work efficiencies and strengthening overall operations. A supportive manager demonstrating exceptional skills in directing and motivating team members to continually meet and exceed goals and expectations. Possess outstanding communication and leadership skills combined with a solid work ethic and commitment to excellence.

Skills

Operations and Facility Management

Strategic Planning and Goal Setting

Staff Training and Development

Relationship Management

Project Implementation and Oversight

Fiscal Analysis and Administration

Comprehensive Customer Service

Evolving Process Improvements

Work History

Production Line Staff

DAIMLER Trucks North America, Mt. Holly, NC 6/2015 –Present

Assemble business class and HD/SD Freightliner Trucks to specifications. Stock all materials to perform appropriate task, install engine/drivetrain into chassis, secure components to chassis, install exhaust to engine, provide quality repairs as designated by QA, install cab to chassis, install steps to chassis, install batteries in chassis and complete wiring safely. Follow all safety procedures as outlined by the plant and each area, follow TOS guidelines.

Operations Manager

LORAC Productions – Charlotte, NC 6/2014 – Present

Oversee all operations and technical oversight of each client’s job, evaluation and implementation of new equipment, budget each event to ensure profits are obtained and client’s needs are met, liaison between artist and their representatives before and during events to provide all logistics are identified and met, advancement of shows to all pertinent personnel, coordination between crew, vendors and client, technical director for all events, compliance of all applicable OSHA rules and guidelines.

Solutions Sales Specialist

Morris Business Solutions, Xerox Authorized Agency - Charlotte, NC 12/2013 – 5/2014

Territory management for sales, customer relation retention and resolution, customer training and education, trained in Xerox sales process of consultative selling, managed print services, “green” technology implementation, logistic management for customer sites, device design and implementation to customer’s needs.

GM, Restoration Technician

Interior Motive & Wheel - Charlotte, NC 9/2003 - 3/2013

Oversaw all aspects of business operations including sales, accounting processes, inventory, and staff. Utilized cutting-edge technology and techniques, tools and materials to restore and renovate to like-new quality and appearance of alloy wheels. Maintained compliance with manufacturer certified vehicle sales programs.

Pro Audio Sales Manager/ 3rd Key

MARS Music - Charlotte, NC 9/1998 - 3/2001

Successfully supervised a retail PA department of national chain, developing the top PA department in the company. Maximized profit by exceeding quarterly sales goals, supportive customer service relationships, astute inventory control practices, superior product knowledge and FTE management. Opened and closed store on rotation with other management as well as purchase preowned gear, maintain registers, safe, deposits and all reporting requirements.

Contract Service Technician

XEROX - Charlotte, NC 3/1996 - 09/1998

Executed efficient maintenance and repair to a family of machines in an assigned territory. Serviced laser fax machines and color laser printers and high speed color laser copiers. Diagnosed issues down to the component level and repaired or replaced as needed. Worked successfully with client account managers to up-sell new/additional units based on customer needs. XEROX certified in color and laser.

Audio Engineer

Freelance Audio Engineer - Worldwide 6/1992 - 7/2013

Extensive experience as a Front of House engineer in the live sound industry designing, implementing, and operating audio systems for live events in both static and mobile venues. Clients include but not limited to NASCAR, Metallica, U2, Billy Graham, and JHE Productions. A1 for broadcast in charge of all audio in both static and mobile locations for live and recorded television for clients such as Time Warner, ESPN, SPEED, Fox Sports and TNT.

Transport Specialist

Hendrick Lexus - Charlotte, NC 7/1991 - 6/1994

Provided secure and reliable transport of vehicles to their specified destinations throughout the US by either rollback or tractor trailer car hauler. Maintained all manifests for vehicles in transport. Complied with all federal, state and local DOT laws and safety procedures.

Fabricator/Painter

Southern Coach - Greensboro, NC 5/1989 - 6/1990

Build custom ordered vehicles to customer specifications. Use plasma cutting equipment to remove roof and windows of solid bodied vans. Install reinforcement bracing to roof and sides as mandated by DOT. Install windows, seat rails, wire and install fiberglass roof. Apply custom painted finish as per build order.

Education

Auto Body/ Paint Repair Certificate

Guilford Technical Community College - Greensboro, NC 1992

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