Management Support

Hussain Majeed

*** ******* ***** *** ***, Houston, Texas 77024

Phone: 281-***-**** Email: *******.******@*****.***

Education

Baghdad University, Baghdad Iraq, October 2010

Bachelor’s, Computer engineering

Houston Community college, TX, 2015

CCNA Certification’s program - CISCO

Skills

Monitoring, Reading Comprehension, Management of Personnel Resources, Time Management, Installation, Quality Control Analysis, Repairing, Instructing, Persuasion, Negotiation, Coordination, Social Perceptiveness, Complex Problem Solving, Troubleshooting, Programming and Technology Design

PROFESSIONAL LICENSES AND SOCIETIES

Iraqi Engineers society member since 2010 – Present.

USA Driving Licenses.

Work Experience

Admin servers, Hewlett-Packard Enterprise HPE, 20555 State Hwy 249 Houston, TX 77070, OCT 2014 - Present

Responsible for logging all failures in online system.

Network, storage and VM services are uninterrupted..

Assembles small components to build servers of many different configurations. Update parameters or changes in the configuration.

Administers and maintains more than one complex operating system environment in compliance with all standards.

Identifies and installs system hardware and software purchases in accordance with Company policy.

Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.

Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.

Installs terminal boxes, strings lead-in wires, using electrician's tools, RJ11/RJ45 crimper and cable.

Administers and maintains more than one complex operating system environment in compliance with all standards.

Provide hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, deployment, configuration, rebuild and decommissions.

Drives proactive capacity management and performance management processes that meet business requirements in an environment of rapid growth and change.

Ability to provide issue resolution off-hours as needed, both onsite & remotely

Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure

Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.

Servers configuration for (CISCO, CITRIX, HP, PROCURVE, Arista and etc.

Resolve technical problems with hardware, software and connectivity.

(Fiber and Copper) Install/ upgrade/ replace server, device, or network components as needed.

Windows Server OS Support (2003/2008/2012). Networking support (protocols, troubleshooting connectivity).

Remote Technical Support, IMX Mexico Project - Hewlett-Packard Enterprise, Houston, TX, Jul 2015 - Aug 2015

Provide superb technical system and user support by responding to calls, email, and personal requests for technical support.

Document, track, and monitor problems to ensure a timely resolution.

Help make users productive.

Dropping deferent kind of script with deferent customer like ( bank of America, apple, Rackspace, FORD and etc…) by using HPSA, RDP and solar )

Offer guidance and help users solve common IT problems.

Document issues and follow up with IMX.

Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.

HP Altiris (7.0), Perl scripting, Hardware Development SharePoint, Deployment Console – RDP (Image dropping (script), PeopleSoft and Ubuntu System.

Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure.

Work with new technologies and state-of-the-art equipment supporting a major software corporation within an enterprise class data center.

Technicians perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage.

Monitor and control daily service ticket activity, customer calls and service levels.

Network support / Help Desk, Gazprom International for Oil and Gas, Iraq, January 2009 - February 2014

Installing, supporting and maintaining new server hardware and software infrastructure.

Managing email, anti-spam and virus protection.

Provides help desk support and resolves problems to the end user’s satisfaction.

Setting up user accounts, permissions and passwords.

Monitoring network usage.

Instilling and operating MS windows 7 system.

Advanced proficiency level utilizing Microsoft Office applications including Excel, Access, PowerPoint, Word, and Outlook.

Assist in the planning, designing, configurations, deployments and support of LAN/WAN/WLAN infrastructure.

Administers and maintains more than one complex operating system environment in compliance with all standards.

Identifies and installs system hardware and software purchases in accordance with Company policy.

Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.

Drives proactive capacity management and performance management processes that meet business requirements in an environment of rapid growth and change.

IT/Help Desk support, CPP China Petroleum Pipeline, IRAQ,

January 2005 - December 2008

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Troubleshooting system and network problems and diagnosing and solving hardware or software Faults.

Administers and maintains more than one complex operating system environment in compliance with all standards.

Identifies and installs system hardware and software purchases in accordance with Company policy.

Manages the design, implementation, operation and support of the Company's network infrastructure, including WAN, LAN, Internet, Wireless and Remote Access services.

Drives proactive capacity management and performance management processes that meet business requirements in an environment of rapid growth and change.

Tools & Technology

Computer Software: MS Windows, Microsoft Office (Word, Excel, Power Point), Auto-Cad, Micro Station, Photoshop, Outlook and Internet Explorer, Operating systems and applications, programming and data base management, Networking CISCO – CCNA, Servers configuration for (CISCO, CITRIX, HP, PROCURVE, Arista), Installing cable CAT 5, CAT 6 and CAT 11C, C++, HP Altiris (7.0), Perl scripting, Hardware Development SharePoint, Deployment Console – RDP (Image dropping (script), PeopleSoft and Ubuntu System.

VMware configuration and setup, Virtual Systems Build and configuration, SUSE Linux Enterprise Server (SLES) installation and configuration, Microsoft SCCM ( System Center Configuration Manager), Production Software Deployment (Server Automation (SA) and Active Directory.

OCS/ Lync 2012, Web design, Installation and configuration of SAP HANA, Blackberry Support. Graphic designing, Adobe Illustrator, Corel draw), Operating System

Affiliations

Reference

(Self Interested in international travel and assignments)

LANGUAGE: English – Arabic = native, both spoken and written.

CITIZENSHIP: Green card holder, permanent resident.

CAPABILITY: 7 years’ experience with International firms in IT, Networks, Health, Safety and Environment on Oil, Gas and Chemical industries.

CASSIUS PAMBAMAJI Company: Hewlett-Packard HP

Phone: 281-***-**** Position: Leader

Kushik Patel Company: Hewlett-Packard HP

Phone: (832)- 797-1163 Position: Supervisor

Walter Urbina Company: Hewlett-Packard HP

Phone: 281-***-**** Position: Test Engineering Manger

Irina Mashina Company: GAZPROM Neft

Phone: +971-*-******* Position: Chief Specialist

Thomas Pang Company: CPP China Petroleum Pipeline

Phone: +964 781-***-**** Position: Supervisor

Contact this candidate