CTS & Network Engineer

Rodney Damron *** Louie Place Apt ****, Lexington Ky. 40511

*******@*****.*** • Phone - 606-***-****

Network Systems Engineer / Network Administrator (LAN/WAN)

Summary

** ***** ** ********** *n network system analysis, design, configuration and troubleshooting. Network computer training. Extensive experience in all LAN/WAN topologies, network administration, Windows OS, E-Mail and Internet systems. Extensive PC and mainframe environment with emphasis on Cisco TCP/IP routing and switching systems and Cisco IOS.

Experience

Commonwealth Office of Technology, Frankfort KY 06/01/2014 - Present

Network and Information Security Analyst

Monitored and maintained the state government’s Intrusion Detection Systems and Intrusion Prevention Systems (IDS/IPS). Responsible for the review, monitoring, and investigation of security risks and incidents across the enterprise. Assists in the development and enforcement of security policies and procedures.

Reviewed and analyzed alerts generated by the IDS/IPS for possible intrusions and or malware infections to and from the hosts within the ky.gov domain.

Point lead for the installation and implementation of Splunk Enterprise across the ky.gov network. Appointed as SIRC (Security Incident Response Coordinator) for security incidents that occur and need ongoing research and investigation.

Lightyear Network Solutions, Pikeville. KY 07/09/20122012 to 10/27/2013

Network Systems Engineer / CTE Technician

Duties include installation, configuration, and management of wired and wireless network and commercial telephone systems.

Configuration and management of carrier class routers, layer 3 switches, firewalls, and wireless AP to provide secure network and internet services to commercial customers.

Maintain Remote Telephone cabinets and service equipment. Troubleshooting and repair of Occam and Adtran POTS and switching systems to provide commercial and residential telephone and ADSL service.

Installation and configuration of Ubiquiti AirMax Wireless systems to provide wireless internet service to outlying areas.

Configuration, Installation, and maintenance of Dell Sonicwall and wireless AP sytems.

Installation and repair of residential and commercial telephone and data cabling and termination.

Mikrotec Internet Services, Harold. KY 11/25/1997 to 07/01/2012

Network Systems Engineer

Customer support representative for 2 years.

Provided telephone technical support for Internet Service customers with setup and troubles on the customer end.

Manager for the Customer Technical Support HelpDesk.

Manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.

Key Responsibilities:

1. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop phone/ticket escalation processes to ensure free flowing escalation and information within the organization.

2. Train, coach and advise Service Desk Specialists (Level 1 / 2) including career development. As needed, schedule employees working times and provide backup support.

3. Monitor and manage phone queue (participating in escalated calls as needed).

4. Manage process for communicating outage/emergency activities to the organization.

Transferred to network Engineering where I configured and maintained layer 2 and 3 switches and routers to provide LAN and WAN network connectivity to the Internet backbone to the outside world.

Configured systems to provide DSL service to the services coverage area.

Installation, configuring, monitoring, troubleshooting, and repair of Ascend MAXen and MAX TNT, Cisco Routers and RAS, and 3Com HyperArc systems. IP allocation and routing. Ongoing training for Cisco Systems routers and RAS equipment. Installation and maintaining Paradyn Hotwire ADSL systems as well as other ISP & DSL related duties.

Monitor day to day activities and related Internet Service and network monitoring duties.

Education

Elkhorn City high School, Elkhorn City, KY 1984

H.S., Diploma

Military

47th Communications Group / US Space Command - NORAD 1988-1992

Maintained global communications computer systems and display consoles for Missile Warning By-Pass Systems.

Served at Flight Commander for US Space Command Honor Guard.

Skills

• Cisco Routing and Switching Systems. Cisco IOS configuration and troubleshooting.

• Proficient in all Windows Platforms (Windows 98, XP, 2000 Server, 2003 Server, Vista and Windows 7 with networking experience in all platforms.

• PC Hardware configuration and maintenance of workstation and server architecture.

• IBM QRadar IDS (SIEM) Systems & HP TippingPoint IPS (SIEM) System

• Splunk Enterprise Solutions

Training & Certifications

CompTIA Security+ Certification – Oct 2015

Cisco CCNA Boot Camp, Global knowledge, Lexington, 2000 to 2000. Cisco Certified Network Associate (CCNA®) validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. CCNA curriculum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. This new curriculum also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

Cisco ICND (Interconnecting Cisco Network Devices), Global Knowledge, Lexington, KY, 2002 to 2002. Develop a practical understanding of the operation of modern TCP/IP networks built with Cisco hardware. As you learn the commands and techniques used to troubleshoot host connections and configure Cisco switches and routers, you'll also practice backing up and restoring configuration files and managing network equipment.

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