Customer Service Chemical Engineering

Linh T. Tran

* *. ******* ******, *********, MD *1202 978-***-**** ************@*****.***

Education

Bachelor of Science, Chemical Engineering, University of Massachusetts Lowell Lowell, MA Concentration: Nuclear Engineering Aug 2015

Technical Skills

Simulation Tools - MATLAB, SolidWorks, AutoCAD, Google Sketchup, MS Visio

Testing - operating nuclear detection systems include gas-filled detectors (ion chambers, proportional counters, and Geiger Mueller counters), organic scintillators and germanium detectors, for the detection of alpha, beta, gamma, and neutron radiation

Hands-on Experience: basic heat exchangers (double pipe, shell and tube), process dynamic control using multi-variable control methods, distillation column, mass spectrometer.

Schematic Illustration: P&ID, PFD (Process Flow Diagram), PPD (Process Piping Diagram)

Process Design Knowledge: FMEA

Quality Engineering and Management: Six Sigma, DMAIC, cGMP

Laboratory - Pipettes, spectrophotometers, extraction, distillation, and vacuum techniques

Office Software Tools – Salesforce, MS Word, Excel, PowerPoint, Project, Access

Languages - bilingual in English and Vietnamese, novice in German

Engineering Project Experience

Senior Caption Plant Design: Polyglycolic acid (PGA) and Polylactic (PLA)

Participated as Facility Design Engineer (FDE) and Chief of Safety Officer (CSO) with five other team members to design a polymer plant that is capable of 3 metric tons of production per year

CSO was responsible for reviewing chemicals present throughout the whole process streams, decided on proper handling procedures as regulated by OSHA and EPA, identified hazard areas, and suggested all necessary protective equipment. Moreover, CSO was in charge of performing HAZOP, LOPA, SOP, emergency shutdown procedure, and estimating safety equipment cost. FDE decided the location of the plant as well as appropriate storage space and storage method. Additionally, FDE sketched up the plant layout using Microsoft Visio with up to scaled equipment, and designed three-dimensional layout.

Engineering Economics and Feasibility Project: Polystyrene Lowell, MA

Reviewed the process and manufacturing options of polystyrene, and performed review of current market of raw feed stock material costs and possible suppliers

Energy Performance Analysis and Improvement at ReStore Billerica, MA

Provided a standard method for characterizing the heat loss of the facilities using Heat Transfer principles, and calculated the energy consumptions of the facility

Pilot Plant Design - The Nature Scent Company Lowell, MA

Designed a small pilot-scale operation that is capable of producing at least one eye-catching bar soap product

Leadership & Involvement

Member, American Nuclear Society (ANS) – UMass Lowell Chapter

Member, American Institutes of Chemical Engineers (AlChe) – UMass Lowell Chapter

Co-Founder/Vice President, Undergraduate Vietnamese Cultural Club (UVCC)

Experience

Customer Service Assistant, University Crossing, UMass Lowell Aug 2014 to Aug 2015

Provided excellent customer service to UMass Lowell community by assisting with the most frequently asked questions in the areas of Financial Aid, Registration, and with self-service functions via SIS

Participant, Nuclear Instrumentation Laboratory, UMass Lowell Sep 2014 to Dec 2014

Operated nuclear radiation detection systems include gas-filled detectors (ion chambers, proportional counters), inorganic and organic scintillators, and high-purity germanium detectors to detect alpha, beta, gamma, and neutron radiation

Linh T. Tran

7 N. Calvert Street, Baltimore, MD 21202 978-***-**** ************@*****.***

Experience

Participant, Unit Operation Laboratory, UMass Lowell Sep 2014 to May 2015

Performed laboratory based experimental analyses in fluid flow and heat transfer unit operations processes common in Chemical Engineering practice

Emphasized safety activities in both laboratory and industrial practice.

E-Participant, Core Curriculum Participant, UMass Lowell Jan 2015 to May 2015

Engaged in weekly, guided, peer-to-peer discussions exploring educational experiences

Created a portfolio of written reflections on learning experiences

Student Ambassador, ISSO, UMass Lowell Sep 2012 – June 2013

Assisted international students with adjustment to life on campus and in the United States.

Provided assistance with work authorization, social security applications, and compliance with academic standing

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