Engineer Technical Support

KONSTANTIN KLASSEN

Plekhanova st. **-**, Perm, Russia C: 792******** **********.*******@*****.***

CAREER OVERVIEW

Technically-advanced information technology specialist with deep industry experience in design, development and technical support of operation and business support systems (OSS/BSS) for telecommunication companies.

QUALIFICATIONS

analytical skills technical support

optimization technical documentation

problem solving

TECHNICAL SKILLS

Skills Experience

Billing systems, Networking, Integration master

MySQL 3.x-5.x, Oracle9.x-10.x, MS SQL master

C, C++, Java, JavaScript, SQL, Perl, Unix shell advanced Cisco/Alcatel/Ericsson Routers/Switches advanced

Oracle Solaris, Linux, Windows, Mac OS advanced

WORK EXPERIENCE

04/2011 to present day Senior Engineer

JSC "ASV" Perm, Russia

Provides technical support and integration of BSS "Stream" for more than 30 providers of traditional telecommunication and Internet services. Developed subsystem for providing services based on Cisco ISG technology.

Developed subsystem of receiving payments through the internet. Developed subsystem which organizes and allows customers to use and pay for WiFi services in the provider network.

11/2006 to 04/2011 Senior Engineer

OJSC «Uralsvyazinform»-OJSC «Rostelecom» Ekaterinburg, Russia Provided technical support and maintenance of BSS "Billmaster". Managed the project implementation of the platform for the collection and preparation of data for cellular networks based on the software and hardware HP IUM.

Managed the project implementation of the automated system for inter-carrier settlements with the operators of affiliate traffic transmission Peter Service Interconnect.

Managed the project implementation of hardware and software mediation device EW DC EastWind".

11/2003 to 10/2006 Senior Engineer

JSC "ASV" Perm, Russia

Provided technical support and installation of BSS "Stream". Configured Cisco routers for working with BSS "Stream". Trained users to work in BSS "Stream".

10/2002 to 08/2003 Engineer

JSC "Eastwind" Ekaterinburg, Russia

Provided technical support and installation of BSS "Eastwind Billing System" for mobile operators.

Developed technical documentation for BSS " Eastwind Billing System". 09/2001 to 08/2002 Java Programmer

Ablay & Fodi GmbH Frankenthal, Germany

Developed visual components for system of storage and transportation costs optimization based on Java Swing library.

Designed and developed a standardized method of storing data in XML files.

Developed the emulator of SQL queries to the XML database. 06/1999 to 08/2001 Senior Engineer

JSC "ASV" Perm, Russia

Designed and developed accounting subsystem for fixed network line data in BSS "Stream".

Designed and developed subsystem for calculating subscriber services in BSS "Stream".

Developed modules and libraries for storage subsystem in BSS "Stream". Developed technical documentation for BSS "Stream". EDUCATION AND TRAINING

1993-1998 Master: Information Technologies and Computer Based Science Perm State Technical University Perm Russia

Information Technologies and Computer Based Science CERTIFICATES AND TRAINING

Software AG - "Introduction to XML", "Displaying XML-documents using style sheets", 2005

Interconnecting Cisco Network Devices", 2005

Telelogic "Requirements Management using DOORS 7.1", 2005 Standard Project Management ANSI PMI PMBOK GUIDE

2000.Fundamentals of corporate management projects", 2005 Oracle 10g: Workshop Administration I, 2006

HP Internet Usage Manager (IUM) Software: Basics, 2007.

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