Customer Service Technician

Matthew Earnest

Windows/Linux Systems Administrator

Las Cruces, NM

*******.*******@*****.*** - 575-***-****

Experienced IT professional with a diverse background in IT/IS department management, Windows and Linux systems administration, network administration, server and workstation hardware support as well as user support and training. Possesses good interpersonal communication and collaboration skills, a knack for cost- effective, creative solutions, a strong work ethic and a desire to learn, improve and grow professionally. Willing to relocate to: Portland, OR - Seattle, WA Authorized to work in the US for any employer

WORK EXPERIENCE

IT Services Manager

Tresco, Inc - Las Cruces, NM - December 2004 to Present Accomplishments and responsibilities

* Managed all IT staff for the company

* Primary systems administrator, supporting a wide range of servers, clients, services and software (Windows Server 2003/2008/2012, Windows XP/Vista/7/8, Linux servers running Debian and CentOS, Microsoft Exchange, Microsoft Sharepoint, IIS, WSUS, LAPS, Microsoft SQL Server, Terminal Services/RDP and Microsoft Dynamics)

* Active Directory administration, including user/group maintenance, managed software deployment, group policy, logon scripts and reporting

* Primary backup administrator, responsible for strategy, deployment, testing, and documentation

* Primary hardware technician, including new server builds, burn-in and testing, workstation builds as needed, diagnostics, parts replacement and was the escalation point in this area for my department

* Primary network administrator, responsible for all logistics, switches, routers, firewalls and VPNs

* Network testing, analysis and issue resolution using a variety of techniques and tools

* Designed and maintained tools/helper scripts to assist my staff in multiple ways (bat, vbs, Powershell, Python and Linux bash/shell scripts)

* Primary administrator for all phone and voicemail systems

* Developed and maintained several web-based applications using Apache, Nginx, PHP, Python, MySQL and PostgreSQL

* HIPAA security officer, responsible for verifying and enforcing employee compliance in regards to Information Technology

* End user training

* Note: I left Tresco in August 2007 and was hired back in November of the same year as IT Services Manager. Support Technician

Nanodesk Technologies - Virginia Beach, VA - August 2003 to May 2004 Accomplishments and responsibilities

* Network monitoring and remote administration of Windows 2000/2003 server networks covering multiple client companies

* Wireless and wired connectivity support for guests of hotel clients

* Technical support of desktop, laptop and PDA systems to over 2000 client company employees in office, home and travel environments

* Lead technician and escalation point for other support staff Information Systems Director

GSH Real Estate - Virginia Beach, VA - March 2001 to June 2003 Accomplishments and responsibilities

* Managed and directed the IS Department for the company

* Primary systems and network administrator, responsible for all Windows and Linux servers and services, network devices and infrastructure, Active Directory, user account maintenance, group policy, software deployment and reporting

* Primary backup administrator, responsible for strategy, deployment, testing and documentation

* Built, deployed and administered a company email/webmail server running Linux, Postfix, Dovecot and Apache

* Lead technician and escalation point for all help desk functions, servers, network devices, workstations and printers for 10 regional offices

PC Technician

Computer Renaissance - Virginia Beach, VA - May 2000 to October 2000 Accomplishments and responsibilities

* Primary bench technician for the store

* New PC and server builds, burn-in and testing

* Phone and local support of various PC and server builds and configurations

* Hardware and software sales

EDP Specialist

Western Farm Bureau Mutual - Las Cruces, NM - February 1999 to March 2000 Accomplishments and responsibilities

* Primary responsibility was generating and analyzing reports

* Provided on-site support for 30 users and workstations in a Novell Netware environment

* Beta-tested new builds of proprietary software

Customer Service Representative

Gateway - Hampton, VA - January 1998 to October 1998 Accomplishments and responsibilities

* Provided phone support for all Gateway computer models, distributed software and the Gateway.Net ISP service

Electronic Warfare Technician

US Navy - Norfolk, VA - January 1994 to June 1997

Accomplishments and responsibilities

* Responsible for the operation and maintenance of SLQ-32 equipment used for detection, analysis, identification and deception/jamming of radar emissions and electronic sensors

* Assisted with management of all work center operations, including tracking and directing scheduled and unplanned maintenance of various mission critical systems

* Personnel training and evaluation

EDUCATION

Electronics

Naval "A" School - Pensacola, FL

1994 to 1995

Oscar Smith High School - Chesapeake, VA

1989 to 1992

SKILLS

Windows Server (10+ years), Linux Servers (Debian, Ubuntu, CentOS) (10+ years), Windows (3.11 - 8.1)

(10+ years), Windows scripting (bat/vbs/powershell) (10+ years), Linux scripting (sh/bash) (10+ years), SQL

(Microsoft SQL Server, MySQL, PostgreSQL) (10+ years), Microsoft Active Directory (10+ years), Microsoft Exchange (10+ years), Microsoft Sharepoint (10+ years), Microsoft Office (10+ years), Microsoft Dynamics

(10+ years), Web servers (Apache, Nginx, IIS) (10+ years), Firewalls (Cisco, Fortinet, Linux iptables) (10+ years), VPNs (Cisco, Fortinet, Linux openvpn/freeswan/strongswan) (10+ years), Routers (Cisco, ADTRAN, Linux-based routers) (10+ years), Documentation of processes and procedures (10+ years), Communication and collaboration (10+ years)

CERTIFICATIONS

A+

Network+

Linux+

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