Desktop Support, Active Directory
Resume:
William J. Sind
*******@*****.***
QUALIFICATIONS
Ten+ years experience with local and wide area networks.
Ten+ years experience with PC desktop applications.
Eight years experience troubleshooting electronic peripherals at component level.
Seven years experience with cellular technology and customer service skills.
Five+ years business management.
Intermediate Application Development with various scripting languages.
TECHNICAL EXPERTISE
Windows OS’s, MS Office Suite, Browsers, Various E-Mail platforms, Anti-Viral software, VoIP, Web Design using HTML, CSS, Windows Server 2012 and PowerShell scripts. Visual Basic, Acronis True Image, Exchange 2007-2013, Active Directory, Cisco and HP switches/routers, LAN/WAN, Remote PC Management,
ADMINISTRATIVE
Clear communicator to departmental and executive management of status on projects and IT issues. Experience with employee security access platforms. Training of personnel on various OS's. Implemented Planned Maintenance Schedules with developers and advised of future HW/SW upgrades. Strong communication, organizational, and leadership skills. Ability to work in a team environment or independently. Outstanding attention to detail and multi-tasking ability. Exceptional customer service and problem-solving skills. Notable research and organizational skills.
RELATED EXPERIENCE
Oct. 2015 to
Present HonorHealth, Scottsdale Shea Medical Center (APProfessionals contractor)
IT Desktop Analyst
Resolved software and hardware issues in a primarily HP ThinClient environment within various medical departments/offices. Utilized ServiceNow ticket system to monitor progress to resolution under specific time goals. Hardware setup and configurations as needed. Verifying LAN connectivity (port/patch/switch). Strong HIPAA compliance environment.
Oct. 2014 to
Aug. 2015 Northsight Management
Desktop Support/System Administrator
Provided second level support in diagnosing and repairing software and hardware related issues for on-site employees and remote users. Installed, configured and maintained Dell and Lenovo PC's. Created and maintained users through Active Directory and configured Group Policy. Established user accounts in Salesforce CRM, ShoreTel VoIP System, Windows Intune, and Office365. Managed security access through Watchguard XTM-330 firewall access. Maintained network infrastructure: Hewlett-Packard 2920 Switch; cabling and local connectivity. Administration of Help Desk issues through JIRA.
April 2014 to
Oct. 2014 Preferred Home Care/Comprehensive Sleep Solutions Inc.
IT Systems Technicians Lead
Provided second level support in diagnosing and repairing software and hardware on
location and at home office. Installed and configured computer systems and peripherals
with required software, programs, network settings, and data communications. Created
and maintained corporate email accounts through Active Directory-Group Policy.
Assisted in maintaining network infrastructure: cabling and local connectivity.
June 2012 to
April 2014 Endurance International Group / iPower
Technical Support Engineer I
Interacted with customers to form the basis of Website architecture for web presence.
Installed and configured PHP and HTML based applications for customer design.
Assisted with implementation of customer focused web templates, interfaces and MySQL databases for ease of use. Performed secure transactions and assisted customers with payment gateways. Consistently exceeded team sales goals for increased company profitability.
Sept. 2008 to Dish Network, Inc.
June 2012 Advanced Technical Support, Level IV
Troubleshooting of advanced technical issues pertaining to hardware or signal bandwidth related problem through one-call resolution. Trending and diagnosis of satellite network problems. Account security management. Training and development of new employees.
Aug. 2005 to TC Investigations, LLC
Present Owner/Consultant
Owner of Private Investigation firm. Performed detailed and covert investigations into domestic and corporate related matters. Workman’s Compensation and Insurance fraud investigations. Provided clients with detailed reports. Testified as expert witness in courts of law. Data recovery from hard drives
MILITARY United States Navy Veteran, Honorable Discharge April-1992
Operation Desert Storm, Various Unit Citations and individual commendations.
Secret Security Clearance. (Inactive)
EDUCATION A+ Certified. MCSE Certification Course at University of Phoenix
Currently pursuing MCTS –Microsoft Certified Technical Specialist
Courses in Computer Security and Corporate Surveillance techniques.
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