Customer Service Maintenance

PROFESSIONAL OVERVIEW

Navy veteran, ambitious, detail-oriented professional with a record of success in logistics, inventory control, management of personnel and maintenance. Recipient of numerous prestigious awards for consistently going beyond the call of duty. Skilled in use of computers and various maintenance management software.

CORE COMPETENCES

Logistics: Over 10 years of inventory control, budget maintenance and material transportation management.

Inventory: Ability to organize and implement systems to maintain control and accountability of inventory.

Leadership: Excellent team building and managerial skills having managed 120 personnel in the maintenance and upkeep of 10 waterborne vessels worth 4.5 million dollars each

Planning: Ability to work in a fast paced environment to develop strategies and timelines to ensure goals is met on time and on budget.

Customer Service: Ability to provide customer service in person, by telephone and by email. Perform transactions in accordance with client’s request.

Administrative: Excellent oral and written communication skills with great attention to detail with strong interpersonal and analytic skills.

EXPERIENCE

World Financial Group (Transamerica Company) May 2013-Present

Financial Associate supporting clients in protecting, growing their assets and saving for retirement, providing a legacy for their families by educating and selling life insurance policies; annuities and long term care products and services.

Major Accomplishments

Ensured the promotion of upper management through personal production efforts.

Developed training for team members on aspects of increasing production and meeting client needs.

Market Source Dec 2014- May 2015

Provided services as a sales representative responsible for marketing products such as televisions, clothing care and sound equipment for a third party marketing company hired by various companies such as Samsung, T-Mobile and Sharp.

United States Navy Nov 1992-Feb 2013

Served as a Professional Mariner specializing in boat operations, navigation, material maintenance management, logistics and leadership.

Positions Held

Hazardous material control center division supervisor.

Hazardous material off load coordinator.

Shipping, packaging and Quality Assurance inspector. (D.O.T. certified)

Departmental Material Maintenance management coordinator.

Improved Navy Lighterage Craft Master. (leadership)

Major Accomplishments

Chosen as one of the original twelve service members to test and commission the improved Navy lighterage platform boats.

Designed the maintenance system currently used to keep lighterage crafts mission capable and ready for wartime.

Lead 120 personnel to pass readiness inspection with a 92% rating, never done before in PHIBCB1 Command.

License(s)

Life & Health Insurance License: #0I41047(CA)-Current

Education

Employment Law-Expert Rating Global Certifications Sept.2010

Six Sigma Certification (Total quality Applications)-Expert Rating Global Certifications May 2011

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