Customer Service Financial
Resume:
Zsamonic T. B rooks
**** ******** ****** ******* *******, MD 20743
Mobile Telephone: 202-***-**** ■ Email: z ********@*****.*** OBJECTIVE
An experienced professional seeking to utilize my skills and knowledge to the best of the company and its progress, where I can learn and contribute in positive ways. SUMMARY OF QUALIFICATIONS
● Excellent teamwork skills
● Ability to operate in high speed and fast paced environment
● Ability to follow instructions as directed by supervisor
● Ability to work independently with little to no supervision EDUCATION
Associate’s Degree in Computer Networking – C omputer Learning Center Alexandria, VA Graduated: 1997
PROFESSIONAL EXPERIENCE
United States Postal Service Kensington, MD 2014 – 2014 City Carrier Assistant
● Routed or cased all classes of mail in sequence of delivery along an established route
● Prepared and separated all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
● Handled undeliverable mail in accordance with established procedures
● Delivered mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collected mail from street letter boxes and accepted letters from mailing from customers.
● Used portable electronic scanner as instructed
● Delivered and collected charges on customs, postage due, and C.O.D. mail matter
● Delivered and obtained receipts for registered and certain insured mail
● Deposited in the post office mail collected on the route upon returning from the route
● Furnished customers with postal information and provides change of address cards and other postal forms as needed
● Reported to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment ZSAMONIC BROOKS RESUME PAGE TWO
PROFESSIONAL EXPERIENCE (CONTINUED)
University of Maryland University College Adelphi, MD 2008 – 2013 Scholarship Analyst
● Administered all UMUC operating and endowed scholarships, valued at over two million dollars annually
● Served as the technical liaison for the scholarship unit with all PeopleSoft related tasks
● Responsible for troubleshooting and problem solving with all scholarships administered by UMUC
● Supervised regular reconciliation of UMUC operating and endowed scholarship programs in compliance with all applicable institutional policies
● Prepared ad hoc reports
● Delivered outstanding customer service to students, colleagues in other UMUC offices, USM and other scholarship vendors and donors
● Remained current on all federal, state, and institutional regulations and policies focusing specifically on scholarship programs
● Provided scholarship information to prospective students during Open House events
● Attended Financial Aid Workshops to remain up to date/current on industry information. University of Maryland University College Adelphi, MD 2001 – 2008 Financial Aid Counselor
● Counseled incoming and current students on financial aid resources and collected information to verify financial aid eligibility
● Tracked financial documents in the student information system
● Ensured the security of financial aid applications, and any document with student’s personally identifiable information
● Provided financial aid information to prospective students during Open House events
● Attended Financial Aid Workshops to remain up to date/current on industry information. Computer Learning Center Alexandria, VA 1998 – 2001 Financial Aid Counselor
● Provided financial aid options and processes to students.
● Packaged eligible students for financial aid based on valid ISIR information
● Verified students selected by the Central Processing Unit to identify conflicting information
● Assisted the Director of Financial aid in federal aid processes such as confirming Satisfactory Academic Progress of students.
● Communicated with Business office regarding student account issues References Available Upon Request
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