Entry Level Help Desk

Diane Stradford

**** ***** ***** ******** ** ****3 404-***-****

EMAIL: **************@*******.***

Professional Profile

A detailed oriented CSR professional with several years of experience providing support to all levels of business professionals from executives to industry clients looking for entry level position on Help Desk. I have experience in Active Directory, user authentication (Novell and Windows), iNotes, MS Office Products, Call Center, Crystal Reports, hardware/ software issues, and printer support.

Professional Experience

BrightServ and BrightClaim, Inc, Norcross, GA

Claims Assistant, 2006-Present

Create new claim files and assemble necessary documents and information as needed

Enter all new claim information into the database

Produce and mail or fax appropriate form correspondence promptly upon receipt of new claims

Receive and respond to phone calls from the internal and external customers and clients.

Follow-up on telephone inquiries and correspondence

Prompt filing of mail and other materials and maintenance of organized claim files

Provide general office and special project assistance as needed, and also assigned multiple projects, coordinated with junior level support claims staff.

Complete other related duties requested by management.

Teague Stradford Ent., Norcross, GA

Administrative Assistant, 2005-2006

Coordinated domestic and foreign travel arrangements for Chief Executive Officer.

Handled accounting with the use of QuickBooks Pro., and maintained records and invoices, and assisted with budget development.

Provided administrative support and oversaw office operations.

Maintained calendar, prepared daily schedule, and prioritized meeting requests for managers.

Ensured CEO and management were prepared for daily activities, through coordinating, attending, preparing materials for meetings, and taking minutes at meetings and special events.

Prepared charts and graphs for reports and presentations.

Maintained computers, faxes, scanners, and software updates

Cobb County IS, Marietta, GA

Call Center Advocate, 2001-2004

Provided 1st/2nd level support for IE, Office 97/2000, user authentication (Novell and Windows), Inotes, OS (Novell, Windows) and HP printer issues for over 3000 employees

Administered Crystal reports for managers in different divisions

Assisted Technicians/ Network in troubleshooting software and hardware issues.

Provided support to junior staff, senior managers, and directors.

Coordinated with other departments as necessary to resolve inquiries.

Education

Kaplan University

2015 –2017

B.A., Computer Science

American Intercontinental University, Atlanta, GA

1998-2002

B.A., Business Administration and Marketing

Contact this candidate