Customer Service Manager
Resume:
Christopher D. King
*** ********** **** ******, ** 30680 678-***-**** *****************@*****.***
AREAS OF STRENGTH
Windows XP, Vista, 7, 8, IOS Microsoft PowerShell
Active Directory, DNS, DHCP, IIS Hyper-V, Sever Backup
Microsoft Remote Desktop Session Host (RDHS) Windows Servers (2008-2012 R2)
Microsoft Office, Office 365 Disaster Recovery Planning
HTML, PHP, Web Design Documentation
Microsoft SQL 2012 Support Ticketing System
Software and Hardware Installation VPN
EXPERIENCE
Contractor, IT Support Administrator August 2013- Novembeer 2015
Mela Capital Group Sunrise, FL
Provision and decommission users in across multiple systems such as Active Directory and Office 365.
Managed Hyper-V, IIS, and SQL servers
Support hardware and software complications for more than 100 users.
Provided first response resolution.
Supported users’ Windows 7, 8 and Windows server 2012 configurations.
Set up and support RemoteApps on RDHS.
Support Web based applications.
Document and Implement I.T. Policies and Procedures.
Trained new Support Staff.
Archived critical user information.
Maintain workflow through ticketing system.
Coordinate with third party technical support when necessary.
Documented and maintain in-house proprietary loan software manuals.
Troubleshoot users’ problems with VPN, WIFI, network, OS, and application issues
Create server backups.
Perform software updates and security patches on servers.
Information Technology Liaison/ Administrative Assistant April-September 2012
Disability Resource Center Gainesville, GA
Install software on agency’s computers.
Performed network troubleshooting with computers, printers and server communication issues.
Upgraded computer hardware; installing removing hard drives and graphic cards.
Registered center clients into system, created client files based on needs and goals.
Trained clients to use Windows 7, Dragon Naturally Speaking, Resume and Typing programs.
Trained clients to setup and connect to basic computer networks.
Career Center Computer Support June-August 2008 & Sept.2010-January 2011
Goodwill Career Center Oakwood, GA
Assisted Goodwill IT in diagnosing malfunctions with all center computer equipment.
Troubleshoot network and internet connectivity for clients.
Guide clients with personal software issues.
Assisted clients on company services and resources telephonically.
Educated clients to utilize various job search and resume creation programs.
EDUCATION
Keller Graduate School of Management Masters in Networking Communication Management (1 year completed)
University of Phoenix Bachelors of Science IT Information System Security 2012
Axia College-University of Phoenix Associate Degree Information Technology 2010
Lanier Technical College General Education Diploma 2005
References:
David Lee
IT Manager
Mela Capital Group
****@******.***
Lee Perkins
Operations Manager
Mela Capital Group
***.*******@******.***
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