Customer Service Computer Operator

Ebele Nwaelene

Address: #*, *** ******* ****, *** Cele 3 road, Aseese, KM 39, Lagos-Ibadan express way, Ogun state.

Email: *********@*****.***, Tel.: 080********, Web: http://phcv.me/256c599b

Summary: I am a Geologist by profession but have my work experience so far mostly in Customer Service.

Work Experience

Customer Care Representative MTN Nigeria July, 2011 - October, 2015

- First-Call Resolution of Customers' queries

- Raising of Service Requests and trouble Tickets where applicable.

- Escalation of Trouble Tickets of unresolved queries to back-end.

- Up-selling and cross-selling of products and services.

Class/Science Teacher, Emerald Schools, Dec. 2009 - May, 2010

- I was class teacher for primaries 4 and 5.

- Preparation of lesson notes.

- Regular assessments of my pupils.

NYSC Corps' Member -Teaching Assistant, Kogap High School, Mangu, Plateau State September, 2008 - July, 2009

- I taught Agricultural Science to 4-arms of J.S. 1students.

- Regularly assessed my students.

- Made lesson notes for lessons.

Industrial Trainee EVANUD, October, 2005

- Well-logging of borehole.

- On-site sediment analyses.

- Collection of water-samples for laboratory analyses.

Computer Operator/Business Centre Manager Glad-Sylva Services LTD. (Pre-University Employment) September, 1999 - February, 2001

- Business centre services to customers.

- Made and received calls for the Company.

- FedEx services to customers.

EDUCATION

Certificate In Fundamentals of Monitoring & Evaluation

Measure Evaluation(On-line) March, 2014 - April, 2014

Course work for M.Sc. In Mineral Exploration,

Obafemi Awolowo University, Ife, NG

June 2010 - June 2012

MCITP (Comptia A+ and Windows Server 2008 R2)

Unfinished NIIT, Ikeja May, 2013 -February, 2014

AutoCAD Essentials 2007

Certificate of Completion, NIIT Ikeja August, 2007-September, 2007

B.Sc. Geology.

University Of Port Harcourt, Choba, Rivers State March, 2002 - June, 2007

Success Letter For Completion Of Basic Programme

University Of Port Harcourt March, 2001 - February, 2002

Certificate In Computer Applications

Glad-Sylva Services Computer School July, 1999 - September,1999

Softwares Proficient in: Windows Server 2008, CRM SOFTWARE, AutoCAD 2007, CSP 6.0, Micro Soft Office, typing speed of 35wpm.

Personal Information

Date of Birth: 21/07/1983

Civic Status: Single

State of Origin: Delta

Local Govt. Area: Aniocha North

Gender: Female

Contact this candidate