Customer Service Coordinator

Gina Tirelli

***** * ********** **. *********, NJ 08332 [h] 856-***-**** [c] 609-***-**** **********@*****.***

Professional Summary

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Automotive manager bringing extensive call center experience inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Customer service professional dedicated to effective team management and customer satisfaction. I am very much a team player and will provide to the best of my ability my knowledge of current and past experience to maintain a profitable work place.

Skills & Abilities

Exceptional interpersonal communication

Effective problem solver

Adherence to high customer service standards

Microsoft Outlook, Word and Excel

Customer-focused

Exceptional telephone management

Multi-line phone talent

Cash flow management

Experience

CAR RENTAL MANAGER QUALITY MOTORCARS 02/1992 TO 11/2013

Met all customers call guidelines including service levels, handle time and productivity.

Promptly responded to inquiries and requests from prospective customers.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Provided accurate, specific and timely performance feedback for CSRs.

Effective liaison between customers and internal departments.

OFFICE ASSISTANT /DISPATCHER EDS BODY SHOP 05/2014 TO 10/2015

Checking inventory of parts; delivery and retuns

Accounts payables and receivables

Working with quickbooks

Schedule repaires

Prepare work orders

Dispatch calls for tow truck

Education

School Diploma: College, 1990

Vineland High School - Vineland, NJ

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