Customer Service Sales

Deondre S. Smith

**** ***** **. *********. ** ***20 954-***-**** *********@****.***

RETAIL SALES/CUSTOMER SERVICE/WAREHOUSE

With the years I've had in the workforce I’ve performed many roles proving myself as reliable, hard-working and driven, as well as educated and easily trainable. Goal oriented & dedicated, I have a strong desire to not only meet job expectations but to also exceed them. Always appreciated by my co-workers and supervisors for a superior work-ethic, mutual respect for others and genuine team commitment.

Key Skills

Strong C.S. Skills

Self-Starter/ Goal-Oriented

Organized/Attention to Detail

Forklift Operator (All Types)

Computer Literate

RF Scanning Equipment

Employee Management

Purchasing Agent/Inventory

Sales Records/Payroll Disbursement

Employer Summary

FOOT LOCKER (State College, PA) Asst. Manager (4/04-11/06)

As the sales leader on the floor my responsibilities included management of sales staff, handling both daily and weekly reporting of team sales goals, company promotions, and pricing changes. Assigned the position of assistant manager, my responsibilities also included sales staff payroll processing, managing cash deposits, purchasing incoming merchandiseas as well as processin outgoing shipments.

UNI-MART CONVENIENT STORE (State College, PA) Over Night Cashier (4/06-6/08)

In the cashier position, managing the register was a primary responsibility. However, it was also necessary to provide friendly customer service skills, as well as a strong “physical” work-ethic in restocking merchandise and receiving income shipments, as well as making price adjustments on the floor. Managed these duties while also preparing for breakfast rush (coffee, hot food, donuts). Provided custodial maintenance, removing trash and maintaining over-all store cleanliness. Responsible in managing cash, performing scheduled “drops” as well as all paperwork pertaining to daily sales transactions.

SIMOS INSOURCING, LLC. (Elwood, IL) Line Loader (8/10-12/10)

This company being a staffing agency for a Wal-mart.com warehouse during the holiday rush, employed strictly on a seasonal basis. Responsibilities included verification of items to be shipped by tractor-trailer from distribution hub to store locations; Involved picking, packing, shipping, with physical loading/unloading of LTL trailers, moving material from staging area to conveyers for verification (items of 50+ lbs). Also responsible for maintaining clean work area throughout shift.

GROUP O, INC./CATERPILLAR (Rockdale, IL) Forklift Operator (8/11-10/12)

MATERIAL-HANDLER TRANSPORTING FROM RAW MATERIAL/PARTS TO FACILITATE THE MANUFACTURING OF TRANSMISSION COMPONENTS IN HYDRAULIC ASSEMBLY PLANT. ALSO MANAGED WASTE REMOVAL, MATERIAL CONSOLIDATION, AND ORGANIZATION OF ASSEMBLY WORK AREAS THROUGHOUT SHIFT. PROVIDED FORKLIFT TRAINING IN EQUIPMENT PROCEDURES, FACILITY LAYOUT, AND OSHA SAFETY GUIDELINES.

Education & Certifications

Joliet West High School 1999-2003

Pennsylvania State University 2004-2006

Awarded Top 10 Regional Sales Associate; Footlocker (twice in 2004).

Acknowledged for Outstanding Attendance; Footlocker (2004, 2005, and 2006).

Awarded Fork-Lift Operation with Fewest Incidents; Group O/Caterpillar (2011 and 2012).

*References available upon request.

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