Customer Service High School

ROBERT SUTTON

****Harbin road,

Dandridge, Tn. **725

Home: 865-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Patient empathetic worker with extensive background in conflict resolution and customer care. Desires customer service role. Motivated customer service specialist with over 9 years retail experience in a fast- paced, team-based environment.

Strong belief in customer satisfaction.

SKILLS

Self-motivated

Excellent people

skills

Creative problem solver

Quick learner

WORK HISTORY

05/2007 to 05/2015 Technical Technician

Colgate Palmolive – Morristown, TN

Provided base level IT support to non-technical personnel within the business.

Identified and solved technical issues with a variety of diagnostic tools.

Researched, troubleshot and resolved complex problems independently.

8 Years of technical support experience.

Maintained high departmental standards for quality and productivity metrics.

Designed produced and installed sound guarding making it possible for personnel to stop wearing hearing protection. 01/2005 to 01/2006 Woodworker

Algoma Hard Woods – Jefferson City, TN

Jefferson City,Tn.

Worked as wood door repair person to fix damage to wood doors Worked directly with all departments to prevent damaged products from going out to our customers.

01/1993 to 01/2004 Forklift Operator and Hazardous Waste worker Flour Daniels Fernald – Cincinnati, OH

Clean up and disposal of nuclear and hazardous wasteof shut down nuclear bomb factory.

Worked as Hazardous waste worker and fork lift operator. Supported Department of energy with daily operational functions 1

of removal and cleanup.

EDUCATION

High School Graduate: General

Oak Hills High School - Cincinnati, OH

MILITARY 15 YEARS US NAVY

Military : 15 Years US Navy Machinist Mate,E6,Honorable Discharge 2

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