Customer Service Manager

Email sent on behalf of ******@*****.***

THERESA W COLUMBUS

*** ****** *** ****

WASHINGTON, NC 27889-3803

Phone: 252-***-****

Employment History

Tax return preparer, Tax Preparers

**/**** - *4/2015 Jackson-Hewlitt Washington, NC

Prepared income tax returns for individuals.

Receptionist, Receptionists and Information Clerks

07/2013 - 12/2013 Eye Care Center Washington, NC

Checked patients in and out.

Used client scheduling software.

Used accounting software to report types of insurance, copay, balance due.

Receptionists and Information Clerks, Receptionists and Information Clerks

02/2009 - 04/2009 VIBRANCE INTERNAL MEDICINE GREENVILLE, NC

Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided. Enrolled individuals to participate in programs and notify them of their acceptance. Performed duties such as taking care of plants and straightening magazines to maintain lobby or reception area. Received payment and recorded receipts for services. Took orders for merchandise or materials and send them to the proper departments to be filled. Calculate and quote rates for products and services. Filed and maintain records. Kept a current record of staff members' whereabouts and availability. Collected, sorted, distributed and prepared mail, messages and courier deliveries. Heard and resolved complaints from customers and public. Transmitted information or documents to customers, using computer, mail, or facsimile machine. Operate telephone multi-line phone to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Scheduled appointments, and maintained and updated appointment calendars.

Medical and Health Services Managers, Medical and Health Services Managers

01/2008 - 05/2008 ACTION HEALTH STAFFING GREENVILLE, NC

Developed and maintained computerized record management systems to store and process data, such as personnel activities and information, and to produce reports. Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning. Planned, implemented and administered programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff. Reviewed and analyzed facility activities and data to aid planning and cash and risk management and to improve service utilization. Established objectives and evaluative or operational criteria for units they manage. Consulted with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs. Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care. Directed or conducted recruitment, hiring and training of personnel. Monitored the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services. Developed and implement organizational policies and procedures for the facility or medical unit. Developed instructional materials and conduct in-service and community-based educational programs. Developed or expand and implement medical programs or health services that promote research, rehabilitation, and community health. Directed, supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel. Established work schedules and assignments for staff, according to workload, space and equipment availability. Inspected facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations. Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options. Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Made home visits to clients to monitor activities of home health aides, ensure satisfaction with services.

Medical Records and Health Information Technicians, Medical Records and Health Information Technicians

05/2006 - 12/2006 BRITTHAVEN WILLIAMSTON, NC

Processed patient admission and discharge documents. Released information to persons and agencies according to regulations. Reviewed records for completeness, accuracy and compliance with regulations. Posted medical insurance billings. Compiled and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts. Protected the security of medical records to ensure that confidentiality is maintained. Compiled medical care and census data for statistical reports on diseases treated, surgery performed, and use of hospital beds. Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information. Resolved/clarified codes and diagnoses with conflicting, missing, or unclear information by consulting with doctors or others to get additional information and by participating in the coding team's regular meetings. Transcribed medical reports.

Education History

Completion Date Issuing Institution Location Degree Received Course of Study

Mount Olive College NC Associate's Degree General Studies

Certifications

Certification Title Issuing Organization Completion Date

First Aid / CPR -Adult and Child American Red Cross 08/01/2014

Crisis Prevention Intervention Parables 10/01/2014

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