Customer Service Representative/ Inside Sales Representative (Manager)

Avery W. Savren

**** ******** **. #*** * Mayfield Heights, OH 44124 * 440-***-**** * ********@*****.***

Career Statement

Experienced communicator with extensive background in sales and customer service. Exceptional record of developing new accounts and retaining clients through creating trust and rapport. Goal oriented and results driven. Equally effective in self-managed or collaborative projects.

Areas of Strength

Exceptional work ethic Strong ability to multi-task

Strong inside sales focus. Time and organizational management

Problem solver and creative thinker MS Office: Outlook, Excel, Word

Accomplishments

OfficeMax: Max Innovator Award for original idea (100 shares of company stock).

Professional Experience

Amvets, Cleveland. 2011-2013. Telemarketer.

Easter Seals, Cleveland, Ohio 2008-2010

Telemarketer

Maintained 90% donation rate through exceptional follow-through and good customer service

Buy Rite Office Products, Cleveland, Ohio 2006-2008

Inside Sales Representative/Customer Service.

Handled inbound and outbound calls freeing others to process orders

Researched and updated client database for accuracy increasing potential sales

Regularly and accurately completed warehouse inventories ensuring on-hand stock matched client orders. Inventoried products.

Generated leads for sales representatives which increased sales

OfficeMax, Cleveland, Ohio 1995-2005

Customer Service

Resolved volatile situations by using strong interpersonal skills resulting in customer satisfaction

Inside Sales Representative

Achieved 80% client retention rate through monthly contact

Developed new clients through telemarketing and mailings

Handled 150-200 inbound and outbound sales calls daily creating yearly growth of 30%

Education and Training

Cuyahoga Community College, Associate of Science, Business Management

Cleveland State University, Business COURSES.

OfficeMax, Sales Training.

Contact this candidate