Customer Service Test

Minh Nguyen

** ******* ***** ***** ********

Brampton, Ontario, L6Y 5W6

Telephone: 647-***-****

Home: 905-***-****

Email address: ********@*******.***

OBJECTIVE:

To secure employment that will provide me with a challenging environment and the opportunity to utilize and further enhance my skills, as well as advance into the electronics engineering field. EDUCATION:

2000-2003 Electronics Engineering Technology (3 years diploma) Sheridan College (Graduated with honors)

Successfully complete all practical and theoretical courses including Digital Principles, Electronic Devices and Circuits, Electronic Fabrication and Electricity. 2002-2003 Co-op Work Terms (Asahi Limited – Cell Phones repair technician) QUALIFICATIONS:

Interpret specifications of circuit systems and components.

Demonstrate advance problem solving and analytical skills.

Strong team players with proven ability to multitask, organize, team lead, and facilitate.

Dedicate to professionalism, highly motivated toward goals achievement, adaptable and an independent learner.

OTHER TRAINING:

Health & Safety Certified

5S+1 Training

First Aid Training

Ethics Training

WHMIS Training

Junior Supervisory Training

Technical Skills Proficient in areas such as:

Surface mount and through hole soldering.

Setup test system, trouble shooting, testing and calibration.

Assembly and wiring test panels and racks for various test stations.

Provide technical support to customers as well as cross-functional team Communication and Interpersonal Skills:

Able to foster a team approach or exercise, independent judgment when required.

Establish and maintain effective communication as well as demonstrated professionalism with all levels of management, colleagues, customers/clients and the general public.

EMPLOYMENT HISTORY:

March 2014 – Present BLUTIP POWER TECHNOLOGIES

Mining Equipment Fuel Saving System - Test Technician

Build/Assembling, test and troubleshoot fuel saving system for Haul trucks, Caterpillars shovels and power generators.

Program microprocessor using MPLab and JTag.

Familiarize with RS232, RS485, TCP/IP communication protocols.

Assist hardware developers to test, troubleshoot and validate new fuel saving systems.

Setup Environmental Stress Screen (ESS) for new fuel saving system qualification.

Planning and coordinate test stages to keep up with production dead-line expectation.

Develop test procedures for reference and testing consistency.

Pro-active repairing and maintenance in-house test equipment to prevent production down time.

Inspect incoming boards and cable harnesses from suppliers. Generates Non- Conformance Report (NCR) if required.

Attend meetings daily with Operation Manager and present updates regarding production issues and solutions.

Maintaining test records both hard and soft copies for future reference.

Train new employees on testing and debugging.

February 2011 – December 2013 RESEARCH IN MOTION/BLACKBERRY Blackberry Test Station Integrator (Research in Motion Repair Centre)

Build/Assemble and Integrate test systems for all latest BlackBerry models. Install and validate Oracle database connection, PLC and conveyor belt operation, test plans and test scripts, electronics PCB and BlackBerry test software.

Build and setup new computer system to meet all developer’s requirements. Also customize computer hardware as well as software to meet Engineer change requests.

Specialized in bench maintenance, hardware upgrading, testing, calibrations, and repairs to component level of complex Audio and RF electronics/electrical PCBs and test systems.

Experience in setup and modify test systems contain PLC, cable harness, electrical panel, Windows OS (XP, Vista, Windows 7), TestStand, Jtag, XML scripting.

Assisted hardware and software developers to investigate, analyze, and troubleshoot RF

& Audio test system’s hardware and software issues to gain optimum quality and quantity of production.

Provide test systems technical support for production floor and contract manufacturing’s test engineers (globally) via emails and phone calls.

Travel to Contract Manufacturing sites to perform hands on technical troubleshooting.

Create test system setup procedures for new blackberry test system. June 2007 – February 2011 AVERNA TECHNOLOGIES

- BlackBerry Test Stand Integrator (Research In Motion Project), Promoted to Test Group Team Leader.

Build/Assemble and Integrate RF and Audio test stations for various BlackBerry devices.

Lead and arrange a team of more than 8 test technicians to build and verify BlackBerry test systems.

Arranged, updated and maintained all necessary test equipments software for all new BlackBerry products.

Outstanding in troubleshooting/diagnostics, very precise on repairing and installing electronics hardware as well as software to achieve the best test results for BlackBerry devices.

Excellent on communication and maintaining good relationship with customers as well as onsite engineers and technicians.

Travelled to customer locations in Mexico for calibration and qualification of various BlackBerry test stations as well as RF test equipments.

Recorded and maintained all test data logs and calibration files for future diagnostic references.

Maintained turn-around time and meet all customers’ standard requirements for each week production. Very high in productivity and quality standards.

Prepared all necessary shipping documents, order requisitions and billing of materials

(BOM) for accounting and management use.

Jan 2003 – May 2007 SAIC EXPLORANIUM CORPORATION

Radiation Detection Systems (Production Technician, Promoted to Service/Calibration Technician)

Specialized in bench maintenance, testing, calibrations & alignment, Jtag programming, and repairs to the component level of complex radiation instruments.

Provided expert technical guidance, instructions and advice to personnel and clients on specific system operation and equipment problems.

Prepared repair estimate and maintained records of calibration certificates database for all RMA (Return Material Authorization) and equipment maintenance.

Developed excellent customer service skills through giving advice to customers on service calls, maintaining positive relationships, and providing customers with updated information on their radiation instruments.

Supervised a team of four technicians to keep up the demand of turn-around time expectation.

INTERESTS AND HOBBIES:

Volunteer to play music and sing for small events and concerts.

Repair home appliances and renovate homes.

Soccer, swimming, badminton.

REFERENCES:

Available upon request

Contact this candidate