Customer Service Microsoft Office

Daniel M. Jones

***********@*****.***

404-***-**** – Home 404-***-**** – Mobile

*** *** ***** ******* ******, GA 30096

Objective

To obtain a position that utilizes proficiency in computer repair and software installation. Skills

Software:

Installation of Operating Systems

Microsoft Windows 98/2000/XP/7

Microsoft Office 2000/2007/2010

C++ programming language

Open Office

Microsoft Internet Explorer 7/8/9/11

Mozilla Firefox

Google Chrome

Hardware:

Installation of hard drives

Installation of CD/DVD drives

Installation of Computer power supplies

Analog and Digital communication systems

Direct and Alternating Current system analysis

Computer troubleshooting and maintenance

Licenses:

NICET Associate Engineering Technologist – Active

Technologist ID: 1781

Expiration Date 11/01/2018

Experience

Operations Support Analyst OE 2014 – Present

Duties and Responsibilities:

Create and request user accounts for access to Internal and Third Party software

Perform Internal and Third Party vendor access and entitlement privileges audit

Installation of Third Party Software

Utilize computer experience to assist co-workers in utilizing new software as it becomes available

Provide User support to troubleshoot and repair common software and hardware issues

Configuration of security settings within Internet Explorer and Java Versions 7.67 and later

Edit user profiles to Internal and Third Party software by adding or removing access options based on current business needs.

Collaborate with internal and external Information Technology department to resolve system wide issues.

Technologies Used:

DB2 Database

SQL query

Microsoft Office

Microsoft Windows 7

Licensing Liaison 2 2011 – 2014

Duties and Responsibilities:

Utilize Fax Image system to receive faxes for license renewals

Utilize Content Manager E-client software to process license information

Execute database query in SQL for multiple parameters for license renewal, company terminations, reinstatements, company appointment information

Utilize computer experience to assist co-workers in utilizing new software as it becomes available

Key Accomplishments:

Minimized paper usage by combining RightFax software and Fax Image software to process license information

Personally processed over 100 license renewals in one day

Named Superstar of the Month in April 2009

Primerica Financial Services

Customer Service Representative 2 2007 – 2011

Duties and Responsibilities:

Maintain daily, weekly, and monthly call volume reports and research reports

Assist agents in how to use Primerica Online to locate information to get non-resident licenses

Assist agents in how to get licensed to sell life insurance, variable annuity, long term care, pre-paid legal

Utilize Unify Software to track and monitor representative performance Education

DeVry University BS in Electronic Engineering Technology 1999 – 2004

Member of IEEE from 2000 through 2004

Training

VHDL – DeVry University

C++ programming language – DeVry University

Assembly programming Language – DeVry University

Computer Hardware analysis – DeVry University

SQL Query – Primerica Financial Services

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