Customer Service Representative

Dawn MCCORMICK

Charlotte, NC

*********@*****.*** - 704-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Inbound Customer Service Representative

iQor - Charlotte, NC - March 2012 to May 2014

Responsibilities

Assist customers with payment arrangements, Accept payment from customer, Send dispatch out for reconnection, stop dos conscript once payments/arrangement made. Accomplishments

Assist customers with continuing service advice of was to reduce high billings, satisfying all customers. Skills Used

Computer skills, keeping high call volume low,

Rehabilitation Technician

Autism Services Inc. - Charlotte, NC - August 2007 to September 2009 Responsibilities

Await 6 males with autism: Reach daily goals, Pass medication, Transport Skills Used

Assisted with, Dinning skill, Goal plans,

Mental Health Technician

Mecklenburg Open Door - Charlotte, NC - August 2005 to February 2007 Responsibilities

Pass Medication, Set Monthly Goals, Assist with daily living activities. Accomplishments

Giving 6 Clients the ability to remain independence with out supervision. Skills Used

MED TECH, CPR,First-Aid

Crew Member/Cashier

McDonald's - Saginaw, MI - January 2002 to August 2004 Responsibilities

Cashier, Dishes

Accomplishments

Went from crew member to floor manager.

Skills Used

Prep customers meals that was placed by front cashier. EDUCATION

Saginaw high - Saginaw, MI

1998 to 2002

CERTIFICATIONS

CPR

ADDITIONAL INFORMATION

Remain a good drivers record, (0) points on license no traffic violations

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