Customer Service Manager

Steven W. Poole

Education:

Certificate in Accounting

Certificate in Auto Mechanics

High School Diploma

Butler County Community College

Work History:

Package Handler/Yard Switcher

FedEx Ground Feb. 2014 Present

Unload incoming trailers and route packages to proper work areas

Drive the yard tractor and switch out empty trailers for loaded trailers

Load delivery vans and trucks

Member of the safety team

Perform other duties upon request by management

Certified Cook Trainer

Old Chicago Restaurant, Wichita KS Mar. 2002 April 2015

Prepared kitchen for daily business levels

Prepared food as ordered

Performed inventory duties and enter orders onto computer

Clean and maintain equipment

Train new employees in procedures and specifications

Receive stock deliveries as needed

Commercial Sales Counter

O’Reilly Auto Parts, Wichita KS Sept. 1996 Mar. 2002

Worked as an Assistant Manager

Worked as a Sales Representative

Handled Commercial sales accounts

Coordinated delivery of orders to commercial accounts

Performed inventory duties and restocked shipments

Customer Service

Assistant Manager

QuikTrip, Wichita KS Oct 1992 Nov. 1993

Worked as cashier

Cleaned the store as needed

Restocked inventory

Performed inventory duties and entered orders onto computer

Customer Service

Assistant Manager

Pizza Hut Inc., Wichita KS Aug. 1985 Oct. 1992

Scheduled and trained kitchen staff

Managed restaurant as needed

Performed inventory duties and entered orders onto computer

Customer Service

Computer Skills:

Windows 95/98, Windows 2000, Windows XP, Microsoft Office (Word, Excel), AutoCad 2002, general internet skills. RF Inventory Scanner.

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