Customer Service Office

Ashley D. Jacobs

*** * ******** **. *** B Wake Forest NC 27587 919-***-**** (cell)

***********@*****.***

Summary of Qualifications

Detail–oriented professional bringing 5+ years experience in sales and office support roles with excellent organizational ability, outstanding customer service skills with the ability to work as a team or independently

Work Experience

Every Season Lawn & Landscaping Co, Wendell NC January 2009 – Present

Office Assistant

Track and organize all job orders by creating files for each location and keeping receipts

Respond to all e-mail inquiries and inform potential clients of services offered, provide pricing estimates, and available service schedule

Ensure prompt delivery of bills within 7 days of completed job by mail, fax, or email, post payments received to each customer’s account, tracking delinquent accounts and contact delinquent account holders to arrange payment options

Keep office neat and organized and maintain adequate supply of all office supplies for the office

Kohl’s, Knightdale NC September 2008- January 2011

November 2014- February 2015

Sale Associate

Greeted and welcomed customers at the store entrance, continually checked on customers to ensure all their questions were answered, informed customers of current sales promotions, continually smiled and kept a positive attitude throughout entire shift

Checked customers out and offered any additional coupons if available and provided information on credit application for store credit card

Managed fitting room by checking the number of items taken into the room and counted items that were returned and returned all non-purchased items to correct department

Relocated all items and set them up according to the provided corporate layouts, tagged all clearance items throughout the store and checked weekly prices to verify correct price was on each tag

Mortex, Wendell NC May 2009- August 2009

Sale Associate

Welcomed customers to store and assisted in making their shopping experience enjoyable

Checked customers out

Managed fitting room operations by checking in and out correct number of items, returned all non-purchased items to their correct location

Ihop, Knightdale NC September 2007- May 2008

Hostess

Made customers feel welcome upon entrance, seated customers, provided menus, took drink orders, refilled drinks as needed

Took to-go orders, processed payment and delivered food to appropriate customers

Accurately processed all payments from dine-in customers and provided appropriate change as well and dispersed waitress’ tips left by customers

Education

Needham Broughton High School Raleigh, NC May 2008

Wake Tech Community College Raleigh, NC August 2008- Presents

Major: Accounting

Addition Skills

Sign Language

Experience with Microsoft office- Words, Excel, QuickBooks & PowerPoints

80 WPM Typist

8700 keystrokes per hour

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