Business Analyst
Resume:
Anushmita B
*********.**@*****.***
SUMMARY
Over 6+ years of experience in BA profile in diverse domains such as Finance, Banking, Healthcare, Insurance Industries as a Business Analyst and System (Functional) Analyst.
Excellent Experience in Rational Unified Processing (RUP), Unified Modeling Language (UML), Capability Maturity Model (CMM) and Use Case Specification Documents (USD).
Proficient in Creating and Transforming Business Requirements into software requirement specification (SRS) using MS Word and Rational Requisite Pro.
Expert in creating Risk Management Plan, User requirement Specification (URS), Functional Requirement Specification (FRS), Business Requirement Documents (BRDs).
Proficiency in analyzing and Creating Use cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Navigational flow diagram and Sequence diagrams using MS Visio and Rational Rose.
Expertise in MS Office Suite, MS Project for Project Plan, MS Visio, Rational Rose, Rational Requisite Pro, Rally, and HP Quality Center.
Experience in performing Feasibility analysis, Risk analysis and Gap analysis.
Organized many Joint Application developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews, workshops and requirement Elicitation sessions, Rapid Application Development (RAD) sessions and JAM session with end-user/clients/stake holders and the development group.
Extensively interacted with the QA Team in creation of the Test Plans, Providing Test Data, Creating Test Cases, and Issuing SRs upon detection of bugs and collecting the Test Metrics.
Thorough knowledge in Requirement analysis, Planning, Scheduling & Tracking projects.
Worked extensively on B2B applications and B2C applications in transaction processing and E-commerce/web-based applications.
Worked on large Web-based Application development and maintained account Automation functionality which includes New account opening, Client documentation, preparation, Account Maintenance and Upgrades.
Great knowledge of medical and health care standards and regulatory vehicles such as HIPAA, FDA, CMS, ICD, MMIS, EDI, HL7, XML, et al.
Well experienced in EDI and HIPAA with multiple transactions involving claims handling and processing, with payer and provider experience (270 & 271, 276 & 277, 837 P/I/D, 834, 835)
Good knowledge of various RDBMS like DB2, Oracle, MS-Access and MS-SQL Server.
Thorough knowledge of HP Quality Center and Defect Lifecycle and Triage process.
Experience in Black Box Testing and User Acceptance Testing (UAT).
Strong business acumen, strategic thinking, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks with excellent communication, analytical skills and conflict resolution skills.
Worked in various technologies such as XSLT, XPATH, CSS, XML, and HTML.
Strong understanding of Retail Banking, including Credit Card, Mortgage, Account Transactions, Wire Transfers, Bill Payment.
Strong understanding of financial valuation concepts and various capital market instruments and processes including Equities, Fixed Income, Foreign Exchange, Derivative (OTC) & Back-Office operations.
Knowledge of Anti Money Laundering (AML) and Bank Secrecy Act (BSA). Working knowledge and understanding of Suspicious Activity Reporting (SAR),and OFAC reports.
Knowledge of Business Intelligence and Data warehousing tools such as Cognos and Informatica.
EDUCATION
SKILLS
Web Technologies HTML, DHTML, XML, CSS, XSLT, JavaScript
Software Applications MS Office, MS Project, MS Visio, MS FrontPage, Dreamweaver, Adobe PhotoShop
SDLC Methodologies Waterfall, RUP (Rational Unified Process), Agile (Scrum)
Requirements Management Rational ClearCase, Requisite Pro, Use Cases, User Stories
QA/Testing Rational Clear Quest, Team Foundation Server, HP Quality Center 11, Quick Test Professional, LoadRunner
Project Management MS Project (PERT, Gantt charts), Excel spread sheets
Business Documentation Requirements Gathering, Business Definition Requirements, Business Processes research, analysis & documentation, Use Case Modeling & Analysis, Functional Requirements gathering, JAD/RAD/JAR Sessions, Gap analysis, SWOT analysis, ROI analysis
Operating System Windows 95 & 2007, NT/2000/XP, LINUX, UNIX, DOS
Design Tools Rational Rose, MS Visio (UML)
UI Design Tools MS FrontPage, Camtasia Studio, SnagIt, Dreamweaver, Fireworks, Oracle Designer, Visual Studio
Database Microsoft SQL Server, Oracle 10g & 11g, Lotus Notes, MS Access
Change Management Stakeholder Analysis, Change Classification, Prioritization, & Implementation
Area Domain Healthcare, HIPPA 4010/5010, ICD 9/10, Banking and Finance, E-Commerce
EXPERIENCE
Bank of America – California Sep 2014 – Present Business Analyst/Data Analyst
Project: Bank of America is expected to collect and maintain sufficient data to support Advanced - Internal Rating Based (A-IRB) systems. Purpose of the project was to ensure that the outsourced activities performed by external servicers, called LSBOs (Loans Serviced by others), are supported by sufficient data to meet IRB requirements. Bank of America worked with different servicers (servicing mortgage and consumer loans as well as servicing credit cards) for the bank to source and captures all essential data elements required to calculate credit risks and exposure over the life of the loan.
Responsibilities
Gather new Basel requirements from business matter experts and communicated the same to external vendors.
Gained extensive knowledge on Bank of America’s different servicing systems used for capturing and processing mortgage data (2nd Mortgages, HELOC/HELOANS).
Perform data profiling and data mapping to map various source data systems to the new Basel database.
Document and maintain requirements traceability matrix to ensure all requirements are traceable from top to bottom.
Perform Data Analysis and Data Validation by writing complex SQL queries using Teradata SQL Assistant.
Utilized Quality Center to record, track, update or close any defects related to business requirements or data quality.
Assist Test team in drafting test strategies and test plans to verify accurately any functionality issues and successful system integration.
Analyze business requirements according to System specifications and to devise a measurable Plan for the complete group.
Write and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
Create Use cases, Use Case Diagram, Business flow diagram, Work and Navigation flow diagram using Unified modeling language (UML).
Conduct many informal sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
Create Use Cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
Link business processes to organizational objectives and perform critical path analysis.
Utilize existing internal processes and improved those same processes for software problem identification, escalation, and resolution and facilitated project team meetings. Continually reviewed and revised project processes to ensure accurate and timely results.
Lead JAR sessions and JAD sessions with end user community ensuring that the software addressed all business needs and also involved in Rapid Application Development sessions (RAD).
Identifying & Managing risks, Resource analysis, Cost analysis, Post project analysis & coordination among cross-functional teams & follow-up with clients for settlement of project based issues.
Document all data mapping and transformation processes in the Functional Design documents based on the business requirements.
Create Technical specifications documents based on the functional design document for the ETL coding to build the data mart.
Create data trace map and data quality mapping documents.
Perform Data Profiling and Data Quality.
Use ERwin for data modeling.
Involve in Data Extraction, Transformation and Loading (ETL process) from Source to target systems using Informatica Power Center.
Design and implement report layouts according to reporting standards of the department.
Own the assigned reports, worked on them and updated the Report Development Scheduler for status on each report.
Work on daily basis with lead Data Warehouse developers to evaluate impact on current implementation, redesign of all ETL logic.
Have taken initiative to drive the report development process.
Work on exporting reports in multiple formats including MS Word, Excel, CSV and PDF.
Responsible for making the report available for scheduling or viewing on demand.
Work with Technical Experts to Improve Report Performance and performed System testing.
Record project changes on a weekly basis using change data to update the project plan and provide up-to-date information for project status reporting using MS Visual Source Safe.
Business team of four FSP team in bringing about business requirements, architectural specifications, corporate priorities, functional specifications and screen mockups/definitions.
Participate in the analysis and definition of efficient, cost effective solutions, Gap Analysis, Business Impact Analysis Evaluate and reengineer existing systems, tools, methodologies, Standardization of processes (SQA, Test processes, and Configuration management).
Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
Environment: Oracle 11g, SQL Server 2008, Windows XP, Microsoft Project 2000, Informatica, HTML, Business Objects, Erwin, MS Excel,
SharePoint 2010, PowerPoint, MS Visio and MS Outlook.
Affinity Health Plan – New York, NY Jan 2014 – Sep 2014 Business System Analyst
Project: Affinity Health Plan offers expertise and proven solutions help health plans evaluate risk and opportunity within Health Insurance Marketplaces. Affinity provides New York State-sponsored free or low-cost health coverage to New Yorkers who have Medicaid or no health insurance at all, along with Medicare Advantage to seniors and dual eligible.
Affinity transaction logs are tracked in the Talend system. Currently Affinity has basic support for performance monitoring and auditing of log, allowing the users to individually track, view, and audit each log records in Talend DI and ESB and partially in BPM and MDM. My role as a Business Analyst is to help create a centralized transaction log repository. Other projects worked on ICD 9 to ICD 10 migration, JIRA production bug workflow and enhancement of existing SCION 837 FTP Provider Inbound (Weekly) Process.
Responsibilities
Identify and document ICD-10 impact assessment and subsequent remediation planning.
Work closely with developers to document and to identify HIPAA 5010 transactions (ASC X12N Version 5010) Data Element, Loop and Code sets that will be impacted by the change to ICD-10.
Create JIRA production bug workflow, conduct Gap Analysis by creating Swim lane diagrams and highlight the differences between the Current (AS IS) environments versus the Target (TO BE) environment.
Analyze and document the Scion Enhancement process, review the exisiting process with developer in order to archive provider’s directory and to add recipients in mail component.
Co-ordinate with Sql Developer, System Architect and Technical Architect about eCW production Echo process replication of files from MySQL to SQL Server.
Identify and document transactions job and business processes for creation of centralized repository.
Elaborated, captured/updated static data structure table and dynamic data structure table for CCA transaction logs centralized repository logging table.
Backlog grooming sessions with Talend developers to make sure that the Static data structure table and dynamic data structure table details were clear and understood.
Consult and coordinate with System Architect to identify server and to design centralized repository.
Coordinate with Talend developers and DB developer to understand Business Requirements, to create static and dynamic data table, and log view.
Closely interact with developers and System Architect to understand log messages and to identify bottlenecks.
Facilitate group meetings, one-on-one interviews, and correspondence through emails to manage change control process and to discuss the impact of change request on the project.
Collaborate, collect, support the IT interegration team, document workflows, build knowledge repository and create templates.
Participate in knowledge transfer meetings about 837 (Dental Claims or Encounters), 278 (Health Care Service Review Response), 270/271 (Eligibility request/Response), and 834 ( Benefits Enrollment/Dis-enrollment to a health plan).
Extracted key progress metrics for entire IT integration team and development and production issues process.
Create, update, prioritize and modify production and development issues in JIRA.
Coordinate/discuss the status in the regular status/blocker call.
Work closely with IT offshore and onsite team members in building interfaces, automation, coordinating the development and production activities.
Environment: : Talend DI, MDM, ESB, BPM, EDI X12, MS Visio, MS SharePoint Services, MS SQL Server, JIRA, MS Project 2000, MS
Office, Oracle 10g, Windows 2000.
Chicago Trading Company – New York, NY Apr 2013 - Jan 2014 Business Analyst
Project: Chicago Trading Company (CTC) is a highly analytical, team oriented derivatives trading firm that employs a dynamic, disciplined approach to trading across a variety of products and strategies. We actively trade in a broad spectrum of asset classes that include Equities, Interest Rates, and Commodities.The project was to implement a comprehensive trading system for asset management business. The system handles the trading of Financial markets, Fixed income, and derivative (FX derivatives and options) for listed and OTC market. It enables its users to simultaneously trade a comprehensive set of securities, track live P&L values and examine exposure to shifting market prices, interest rates, volatility, yield-curve assumptions and other risk.
Responsibilities
Elicited, analyzed, documented and communicated requirements for implemention of the trading system in the Agile Environment.
Performed Feasibility Study, Project Planning, Requirements Analysis, and Prototype Development.
Studied established Trading System to understand the processes and challenges in STP, which helped define project scope.
Studied OTC Derivatives Trade Lifecycle to analyze trading processes and post-trade processing challenges, and recommended system settings to materialize the STP Environment.
Applied Iterative/Agile model in each SDLC phases, involved in daily Scrum Calls/Meetings, and incorporated change requests throughout the project lifecycle.
Gathered Business Requirements, analyzed data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.
Wrote business requirements documents (BRD’s), which involved market risk analysis and risk management like continuous time finance & asset pricing and documentation.
Conducted Business Process Reengineering to build a new version of the existing system.
Created Use-Cases for appropriate decomposition to use-case model; designed navigation flows, narrations, and user interfaces.
Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same and ensured Use-Cases were consistent and covered all aspects of the Requirements document.
Designed Wireframes for the development of the user friendly User Interface Design.
Designed and developed scenarios based on business requirements.
Worked directly with software engineers to ensure clear communications on requirements and defect reports.
Worked with developers to develop and document technical specifications of system document.
Used SQL statements for Back-end testing.
Worked with Scrum Master in implementing Agile SDLC processes, including ticketing system, burn down charts, scrum sessions, and sprint and product backlogs.
Created Wireframes/Prototypes for the system.
Validated the scripts to make sure they have been executed correctly and meets the scenario description.
Worked with Financial Analysts on Fixed Income Analysis (Pricing, Risk,Yield, Duration, and Recommended Strategy) with Excel to support trading,and reviewed with portfolio manager and traders.
Assisted Risk Management Group in financial and Risk analysis on calculation of PV, and other key trade metrics (e.g. Breakeven Rate).
Deployment of business process management and process frameworks at enterprise level. Highly involved in process modeling. Worked on business rules of various banking processes like mutual funds, future, swaps, derivatives etc.
Created Test Plans, Test Requirements, Test Hierarchy, Test Cases and Test Scripts with QA team and was involved with test execution, participated in System Testing and UAT process.
Created user manuals and provided training to business users as part of the change management process.
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Environment: JAVA, Microsoft Visio, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Mercury Quality Center and IBM Rational Suite.
Erie Insurance Group - Erie, PA Aug 2012 – Mar 2013 Business Anayst
Project: Erie Insurance Group is an American multi-line insurance company, offering auto, home, commercial and life insurance through a network of independent insurance agents.. This project aims at assisting the Executive Team to analyze/track the performance of various product lines based on Key Performance Metrics. The product lines include life, health, annuity, dental, long-term disability, etc for both individual and groups. Claim-Processing module was re-engineered for the faster claim process. The Second application was of Reinsurance of the insured applicant/ community by Area/ Location/ Agent/ Community to narrow down the risk associated with it.
Responsibilities
Involved in requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements using RUP methodology.
Responsible for Project Planning, Feasibility Study, Requirements Analysis (through JAD sessions and Storyboards), Wireframes, and Prototype Development.
Used power point presentations for conduction walkthroughs with the stakeholders.
Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
Prototyped Property and Casualty forms in Microsoft word.
Designed and developed the Property & Casualty Insurance forms.
Studied the existing ODS with a view to Map the data from ODS to Data Warehouse.
Created the ETL specification for loading the Data Warehouse using EXCEL.
Mapped the source and target databases by studying the specifications and analyzing the required transforms.
Developed Use Case diagrams, User stories, Business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose so that developers and other stakeholders can understand the business process.
Responsible for creating wireframes and prototypes for the system.
Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
Worked with designers and software developers to understand application functionality and navigational flow and keep them updated about Clients sentiments.
Conducted Design Walkthroughs with end users, developers, managers and analysts to gather the modification requests and to upgrade or change the business specifications for the product.
Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.
Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
Used Test Director to report bugs to Developers and Project Managers to resolve defect related issues.
Jointly responsible for monitoring the progress of the development and QA teams.
Analyzed defects reported in test director and assigned them to the technical team to fix the same
Environment: MS SQL Server 2008, UML, Windows Server 2008, SSIS (ETL), HTML and ERWIN, Test Director, Win Runner, Load Runner
Blue Pay – New York, NY Jan 2012 – Aug 2012 Business Analyst
Project: BluePay is a leading provider of technology-enabled payment processing for merchants and suppliers of any size in the United States and Canada. Through physical POS, online, and mobile interfaces, as well as CRM and ERP software integrations, BluePay processes business-to-consumer and business-to-business payments while providing real-time settlement, reporting, and reconciliation, along with robust security features such as tokenization and point-to-point encryption.
Responsibilities
Ensured transmission of data meets PCI / ARC Data Security Standards.
Ensured storing of data meets PCI / ARC Data Security Standards.
Encrypted the Credit Card transmissions and application passwords.
Encrypted all non-console administrative access.
Masked credit card PAN. Card holder data must never be stored on a server connected to the Internet.
Logged application activity.
Acted as a Liaison between the Business and Technical team.
Conducted analysis while gathering requirements from the Legacy system to Web Application.
Created Business Requirements Document.
Created Functional Document based on Business Requirements Document.
Determined business processes and system requirements by conducting meetings with key subject matter experts.
Designed business processes using UML diagrams. Thoroughly analyzed the business processes and created Use cases.
Gathered Information for Forms Catalog for the E-commerce project.
Created UML diagrams using Visio. Converted functional specifications into process flows using MS Visio and converted them into use cases.
Created Use Cases for Payment Credit Card (PCI Compliance), Company Information, Customer Information, and Admin Tools.
Resolved ambiguous and incomplete requirements issues, kept an eye on the long term goals of project completion and searched outkey contributorsto clarify confusion and work for understanding consensus to complete requirements issues.
Effectively translated high-level business requirements into detailed functional Specifications and made changes to the specifications accordingly.
Ensured project deadlines were met by IT resources.
Coordinated with the Technology team to provide a solution as per the Business Needs.
Used SharePoint to share information, schedule meetings, and organize files, create/modify/delete use cases and to coordinate with stakeholders.
Followed the RUP methodology for the entire SDLC.
Involved in creating and updating functional specifications to document existing functionality of the application.
Worked with the project managers by contributing effective solutions.
Performed business and system level analysis, and provided documentation for deliverables.
Conducted JAD sessions with Stakeholders, SME’s, and User Interface Leads, QA analysts to discuss issues and to resolve them.
Provided suggestions to User Interface Leads on converting the use cases into Wire frames.
Environment: RUP, MS Visio, SharePoint, Excel, Windows XP, Microsoft Share point, J2EE
Naukri.com, India Feb 2009 – Oct 2011 Business Anayst
Responsibilities
Gathered user requirements, analyzed the Business Processes flow, developed functional use cases, created user stories, set the acceptance criteria, maintained the product log, and prioritized the Requirement list.
Assisted product owner and scrum master in project plan, release plan, iteration plan, Re-factor Epics to Stories and with prioritizing Sprint backlogs
Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the business process flow and identify enhancements for the application.
Followed AGILE (Scrum) methodology throughout the project and used Rational Rose, Visio and Requisite pro - RUP to analyze the requirements
Used traceability matrix to manage, track and map requirements with test cases and created test plans for Test driven development (TDD).
Used Visio to create Use Case Diagrams, ER Diagrams Sequence Diagrams and Activity Diagrams.
Provided maintenance support of the module during Go-Live period of implementation, post live operations.
Solved the live issues in the post production like the process orders, deliveries, shipment and goods issue.
Conducted, documented, and reported Functional Testing, Joint Functional Testing and UAT feedbacks to management team.
Managed and worked with development team in identifying defects
Used MS TFS and Rally for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
Coordinated with CSR team to sort material, plant, and customer issues and to find the status of the sales orders.
Worked closely with OSS team to trouble shoot production issues.
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