Customer Service Technician

Rachel Pagel

**** ********* ***, *********, **** 44109

Phone: 216-***-****

**********@*****.***

PROFESSIONAL PROFILE

Customer focused and driven professional with experience in troubleshooting and problem solving. Excellent verbal and written communications with training and expertise in:

• Experience troubleshooting mobile devices

• Professional Telephone Technique

• Updated SQL database

• Experience in Microsoft Office

• Experience creating and resolving tickets

• Excellent written and verbal communication skills

• Customer Service experienced

• Assembled & Installed Computer Hardware

• Expert in Windows operating systems

EDUCATION

Bryant & Stratton College, Parma, Ohio Graduation: May 2008

Associate of Applied Business - Information Technology

EXPERIENCE

World Synergy Solon, Ohio June 2015- July 2015

Remote Operations Technician: Answered calls, created and resolved tickets, Managed servers and user accounts

Robert Half Technologies Cleveland, Ohio December 2014- June 2015

Technical Support Technician: Answered calls, creating tickets and resolving tickets, troubleshooting mobile devices.

Ram Dr Cleveland, Ohio May 2014- October 2014

Technician: Answered customer questions about computers to troubleshoot/repair computers efficiently and effectively to customer's satisfaction.

Reference: John Kassey 440-***-****

Reliable Runners, Mentor, Ohio June 2013- October 2013

Courier: Delivered and picked up packages like medical supplies and car parts to customers in a timely and efficient manner.

Staples, Lakewood, Ohio September 2009- September 2012

Easy Tech Resident Technician: Answered customer questions about computers to troubleshoot/repair computers efficiently and effectively to customer's satisfaction.

Reference: Chris Higgins 216-***-****

North Coast Microcomputers, Parma, Ohio November 2007- May 2008

Computer Technician: Troubleshoot computer issues and repair items such as internet malfunction, spyware, hardware/software and data recovery.

Reference: Rob Sturges 216-***-****

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